Calabrio In the News
The latest buzz from around the web.
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Calabrio Appoints EMEA General Manager to Spearhead Regional Growth
Calabrio, a leading provider of customer engagement and analytics software, has hired Kris McKenzie as Senior Vice President and General Manager for EMEA. Read more from Directors Club Newswire here.
October 10, 2017
The Retailer’s Code To Developing Long-Term, Loyal Relationships With Customers
If retailers want more from customer relationships, they must hold up their end of the bargain — and that goes far beyond product and price. Read more from Retail Operations Insights here.
October 2, 2017
Workplace analytics: surveillance or saviour?
Could ever-more sophisticated systems transform how businesses measure and improve their productivity through close analysis of their employees’ work patterns? Read more from Engineering & Technology magazine here.
September 19, 2017
Cloud contact centre is the new investment of choice for smart brands
With the IDC predicting that by 2018 more than half of all enterprise workloads will be based in the cloud, CEO Tom Goodmanson explains why former doubters should consider this approach for their contact centre platform. Read more from IT Pro Portal here.
September 6, 2017
As the WFO Market Evolves, Will Vendors Adapt?
New targets, the demand for personalization, and the need to adjust sales models are among the challenges. Read more from Destination CRM here.
August 28, 2017
3 ways to transform the customer experience
As the stakes get higher the CMO and the chief customer officer – CCO – must learn to work together to stay competitive in the customer experience arena. Read more from Information Age here.
August 23, 2017
BroadSoft Updates CC-One Suite
BroadSoft, a provider of cloud business software for unified communications, collaboration, and contact center, has enhanced its CC-One cloud contact center solution with workforce optimization (WFO), including quality management, workforce management, and WFO analytics, as well as speech-enabled interactive voice response (IVR). Read more from Smart Customer Service Magazine here.
How can marketers own the customer experience?
Rebecca Martin, VP of marketing at Calabrio, shares five top tips on how to meet increasing customer expectations. Read more from Marketing Gazette here
August 14, 2017
In A World Driven by Technology, Customers Need Human Connection
Future customer conversations will be with artificial intelligence, but also with humans. Read more from MinuteHack here.
August 11, 2017
The New C-Suite: The Rise of the CCO
Ten years ago, with the advance of marketing technology, the role of the Chief Marketing Officer (CMO) fundamentally changed. As marketing shifted from a cost center to a revenue generator, the C-suite increasingly turned to the CMO for detailed data about marketing’s impact on the bottom line. Read more from MarTechSeries here.
August 10, 2017
A 2020 experience: using insights to deliver customer satisfaction
To succeed in customer experience, organisations will be expected to seamlessly pair customer interactions with marketing outcomes through processing the right data sets generated directly by products and services, rather than third party web analytics. Read more from Information Age here.
August 9, 2017
MIFID II; KEEP CALM, COMPLIANT AND IN THE CLOUD
After seven years in the making, the Markets in Financial Instruments Directive II is here. Out of the fog of requirements and regulations comes the cloud with an easier path to compliance. Read more from Global Banking and Finance Review here.
The Rise of the CCO: Creating a Customer-First Experience
Customers have developed high expectations for their interactions with a business and are now more loyal to the experience than the brand, making them more powerful than ever. Read more from ExchangeWire.com
August 3, 2017
Creating Better Customer Experiences with Calabrio ONE
Contact centers were once perceived by organizations as “cost centers”– a department that does not directly generate revenue yet still costs money to run. But with the customer experience gaining momentum and becoming every brand’s top priority, contact centers have undergone an exciting metamorphosis. Read more from SourceForge here.
The Rise of the CCO: Creating a Customer-First Experience
Customers have developed high expectations for their interactions with a business and are now more loyal to the experience than the brand, making them more powerful than ever. Read more from ExchangeWire here.
August 1, 2017
WHO IS RESPONSIBLE FOR CUSTOMER EXPERIENCE?
Customer Experience is high on the agenda at many businesses currently. The transparency and ease of access across the whole spectrum of B2C and B2B is bringing to question the extent of focus on customer centricity; and where responsibility should lie. Read more from Gary Cook here.
July 31, 2017
Should HR own customer experience?
Some 15 years after customer experience, or CX, first began to make a real appearance in mainstream business, it seems to now be taking on a more strategic role. Read more from Personnel Today here.
July 27, 2017
Empowering innovations: why you may want your contact centre in the cloud
Tom Goodmanson CEO at Calabrio discusses the benefits of cloud technology for contact centre platforms and why doubters should embrace its positive attributes. Read more from Customer Think here.
July 26, 2017
Calabrio Hires Vice President of Strategic Platforms to Drive Continued Growth
Calabrio, a leading provider of customer engagement and analytics software, has hired Cisco marketing veteran Ross Daniels to serve as Vice President of Strategic Platforms. Read more from Contact Centre News here
Calabrio Hires Cisco Marketing Veteran to Drive Continued Growth
Calabrio, a leading provider of customer engagement and analytics software, has hired Cisco marketing veteran Ross Daniels to serve as Vice President of Strategic Platforms. Read more from Martech Series here.
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