Calabrio In the News
The latest buzz from around the web.
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ForgeRock Named a Leader in 2020 Gartner Magic Quadrant for Access Management
SAN FRANCISCO--(BUSINESS WIRE)-- ForgeRock®, a leading digital identity provider, today announced it has been positioned by Gartner, Inc. as a Leader in the 2020 Gartner Magic Quadrant for Access Management*. ForgeRock was among 11 vendors evaluated in the report. Read more from StreetInsider.com here.
November 23, 2020
Calabrio Shares Future-Proofing Tips for Contact Centres
Customer expectations are only continuing to grow in this new, digital age. In the contact centre, the pandemic has ignited a new need for more meaningful experiences between brands and their customers. Companies need to work harder than ever to support clients when agents are working remotely, and face-to-face interactions are no longer possible. Read [...]
November 20, 2020
Turn Customers Into Fans With Help From A CX Rockstar
The pandemic has changed how contact centres operate. Agents working from home and changes in customer expectations are just two of the challenges that organisations face. Ed Creasey of Calabrio discusses how successful Contact Centre Managers can boost their skills to deliver exceptional customer experience (CX) in extraordinary times. Read more from Contact-Centres.com here.
November 18, 2020
How Can Customer Service Managers Boost Their Customer Experience Skills?
Ed Creasey of Calabrio discusses how successful customer service managers can boost their skills to deliver exceptional customer experience (CX) in extraordinary times. Read more from Call Centre Helper here.
Contact Centers Play an Important Role in Customer Loyalty
The COVID-19 pandemic has dramatically shifted daily routines.... Read more from Loyalty360 here.
November 12, 2020
Speech Analytics Market Expected to More Than Double in 5 Years
Research firm MarketsandMarkets valued the current global speech analytics market at $1.525 billion and projects it to reach $3.82 billion by 2025, growing at a compounded annual reate of 20.2 percent. In its latest research report, the firm notes that speech analytics is "a software tool that automates the overall process of delivering insights from [...]
November 10, 2020
7 ways to avoid remote work burnout in call centers
Agents interact with customers throughout the day, trying to resolve their issues while dealing with the challenges of limited outlets and tools in their home offices. Remote work burnout can mean both physical and mental exhaustion and can lead to a drop in job performance, which may put additional stress on the individual. Read more [...]
November 9, 2020
5 Ways Chatbots Improve Employee Experience
Many companies use AI chatbots on their websites to give customers a way to instantly access information about products and services. More businesses are discovering that chatbots can be used to improve the employee experience, too. Read more from Reworked here.
5 Ways Chatbots Improve Employee Experience
Many companies use AI chatbots on their websites to give customers a way to instantly access information about products and services. More businesses are discovering that chatbots can be used to improve the employee experience, too. Read more from CMS Wire here.
Calabrio Announces Analytics Competition and ONE Awards at Virtual Customer Event
This year, customer experience management solutions provider Calabrio held its annual user event, Customer Connect (C3 (News - Alert)), as a virtual event. They will share $100,000 in prize money for their accomplishments to use in their contact centers. In addition, Calabrio donated a total of $10,000 to a group of charities chosen by the winners. [...]
Customers continue to have high expectations of contact centres
Heightened customer expectations are here to stay and are having a huge impact on technology in contact centres according to Calabrio Director of Pre-Sales International, Ed Creasey. Read more from ChannelEye here.
November 6, 2020
Look forward not back: 4 ways to future-proof your contact centre
Heightened customer expectations are here to stay and are having a huge impact on technology in contact centres. Ed Creasey at Calabrio shares a forward-looking plan for the “new normal". Read more from Director's Club Newswire here.
November 5, 2020
Look Forward Not Back: 4 Ways to Future-Proof Your Contact Centre
Ed Creasey of Calabrio discusses how contact centres can use technology to meet the needs of their virtual workforce and customers in the “new normal”. Read more from Call Centre Helper here.
November 4, 2020
Look forward not back: 4 ways to future-proof your contact centre
Heightened customer expectations are here to stay and are having a huge impact on technology in contact centres. Ed Creasey at Calabrio shares a forward-looking plan for the “new normal”. Read more from Response Source here.
Calabrio launches new workforce engagement management to empower employees
Calabrio launched Calabrio One at Calabrio Customer Connect, its first virtual conference this week. Calabrio One is a cloud-based workforce engagement management (WEM) suite and brings together the functionality of Teleopti and Calabrio into a single solution. Read more from Enterprise Times here.
October 30, 2020
No Jitter Roll: Cloud Platform Updates; Integrations
In this week’s No Jitter Roll, we share news surrounding cloud communications platform updates as well as partner expansions, live video captioning, and a Zoom integration. Read more from NoJitter here.
Calabrio Unveils New Workforce Engagement Management Suite
The new Calabrio ONE is a cloud-based WEM platform designed to meet the performance, agility and engagement demands of the modern contact centre in the new era of work and customer experience. Read more from Callcentrehelper.com here.
October 28, 2020
Calabrio Spotlights Winners of Analytics Competition and ONE Awards at Virtual Customer Conference
Calabrio, the customer experience intelligence company, announced the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). This year, C3 was held as a virtual event. Read more from ResponseSource here.
Calabrio Unveils New Platform for a New Era of Workforce and Customer Engagement
Calabrio, the customer experience intelligence company, unveils the new Calabrio ONE workforce engagement management (WEM) suite at its first-ever virtual Calabrio Customer Connect (C3) conference, October 27-28, 2020. Read more from ResponseSource here.
Calabrio Spotlights Winners of Analytics Competition and ONE Awards at Virtual Customer Conference
Calabrio, the customer experience intelligence company, announced the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). This year, C3 was held as a virtual event. Read more from The Baytown Sun here.
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