Calabrio In the News
The latest buzz from around the web.
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New study finds human nature drives customer loyalty. Read more from Channel EMEA here.
June 29, 2018
Results show organisations that create emotional connections with customers will increase customer retention and satisfaction. Read more from Contact Centres here.
A new study announced today, “Are You Listening? The Truth About What Customers Want in a Digital World,” found that human nature and the meaningful experiences that organisations create with customers drive digital behaviour and loyalty. Read more from Retail Times here.
Technology adoption is imperative to maintaining a competitive edge, but many companies rely too heavily on technology without understanding how it’s impacting the customer experience. Read more from Engage Customer here.
Technology adoption is imperative to maintaining a competitive edge, but many companies rely too heavily on technology without understanding how it’s impacting the customer experience. Read more from Call Centre Helper here.
Calabrio study shows talking to a real person can be the key to forming better bonds with customers. Read more from ITProPortal here.
Five years ago, I published a roadmap of how the contact center would evolve as businesses navigated the path to 2020. Read more from Call Center Times here.
June 25, 2018
Kris McKenzie Senior Vice President and General Manager for EMEA at Calabrio explains to Information Age how having access to data and effectively utilising it to drive strategic business initiatives and deliver a stellar customer experience are two different things. Read more from Information Age here.
June 18, 2018
“The influx of data and analytics isn’t necessarily changing contact center metrics; rather these new insights are adding deeper context to the numbers.” Download the article from Contact Center Pipeline here to read more.
The customer is king. And it’s clear that customer experience strategies are a driving force behind digital transformation efforts. Read more from MyCustomer here.
Calabrio, a Minneapolis-based customer engagement and analytics software company, has become one of the latest examples of the Vancouver tech sector’s hunger for more talent and workspace. Read more from Renx.ca here.
It’s not just the customer experience that’s becoming more complex; the roles of the CEO, CMO, and CIO are becoming more complex, too. Read more from RetailTechNews here.
Keeping up with customers isn’t easy, especially when the way they prefer to communicate with brands is constantly changing. Read more from MyCustomer here.
June 1, 2018
Rebecca Martin of Calabrio introduces how speech analytics can enable you to better understand your customers, before asking 16 questions to test your customer knowledge. Read more from Call Centre Helper here.
May 31, 2018
Calabrio, a provider of customer engagement and analytics software, announced it is opening a new Canadian headquarters office in Vancouver’s Financial District. Read more from Contact Center World here.
Calabrio Expands Canadian Operations and Moves to Vancouver’s Prestigious Financial District. Read more from MarTech Series here.
Calabrio, a provider of customer engagement and analytics software, announced today it is opening a new Canadian headquarters office in Vancouver’s Financial District. Read more from MarTech Advisor here.
The new capabilities in Calabrio ONE help customers accurately capture and interpret the voice of the customer. Read more from Call Centre Helper here.
May 22, 2018
Global Banking and Finance Review: The Power Triangle: How the CCO empowers the CIO and CMO by turning data into insights
In a world of connected customers, building the right experience is every company’s top priority. Read more from Global Banking and Finance Review here.
May 4, 2018
CUSTOMER Magazine: CUSTOMER Magazine Announces Winners of 2nd Annual Workforce Optimization Innovation Awards
TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2017 Workforce Optimization Innovation Awards, presented by CUSTOMER magazine. Read more from CUSTOMER Magazine Review here.
April 27, 2018
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