Calabrio In the News

Titans of Technology 2016 — Tom Goodmanson

They say tech leaders are more driven than most: driven to keep current, driven to find the next great idea. How driven is Tom Goodmanson, CEO of Minneapolis-based Calabrio Inc.? Read on to BizsJournals.com to find out. > 

April 20, 2016

Calabrio Featured in Finance & Commerce as Progress MN Honoree

Capturing the customer’s voice has helped Minneapolis-based Calabrio capture new business and recognition for industry leadership. Calabrio, which offers customer engagement and analytics software to accelerate growth through contact centers, added more than 160 new customers in 2015, more than a third of which came from their competitors. For the first time, Calabrio was named […]

April 19, 2016

Calabrio Featured in Finance & Commerce as Progress MN Honoree

Capturing the customer’s voice has helped Minneapolis-based Calabrio capture new business and recognition for industry leadership. Calabrio, which offers customer engagement and analytics software to accelerate growth through contact centers, added more than 160 new customers in 2015, more than a third of which came from their competitors. For the first time, Calabrio was named […]

Speech Analytics Market Worth 1.60 Billion USD by 2020

According to a new market research report, “Speech Analytics Market by Type (Solutions (Speech Engine, Indexing, Analysis and Query Tools, and Dash Boards and Reporting Tool) and Services), by Deployment Type (On- Remise, Cloud), by Organization Size, by Vertical, & by Region – Global Forecast to 2020”, published by MarketsandMarkets, the market size is estimated […]

April 18, 2016

Calabrio Partners with SPS

Calabrio and Strategic Products and Services (SPS), a unified communications system integrator and managed services provider, have partnered to bring customer engagement software to new markets. Through the partnership, the companies will combine applications like call recording, quality management, and analytics. Discover more about this valuable partnership between Calabrio and SPS. >

April 15, 2016

The Inbound Marketing Channel That Most Executives Are Missing

When marketing executives consider inbound marketing, they typically focus on pre-sales ways to attract customers, primarily using digital channels. Marketing departments spend time and money to attract potential customers to their websites by using content, social media, or other inbound tactics. The hope is to fill the sales funnel and to generate real-time engagement between […]

April 7, 2016

March Madness…Events For Customer Contact, Service And Support Management In The Ohio Valley

CCNG International Inc. is pleased to announce its upcoming regional events in Ohio and Indiana scheduled for March and May. The first area regional event will be on March 31st in Columbus, OH with hosts Medical Mutual of Ohio and Erie Insurance. The May CCNG regional event will be in Indianapolis, IN hosted by Bluegreen Vacations […]

March 8, 2016

Future Contact Center: The Customer Experience Backbone

The technology landscape is changing, and organizations are adapting how they do business. Businesses are looking to leverage technology to get the most out of each department, and the contact center is no exception. The contact center previously operated in a silo, but new advancements in cloud and analytics technology are improving the accessibility of […]

March 7, 2016

Face Time with Calabrio CEO Tom Goodmanson

Tom Goodmanson started his career as an accountant for growing tech companies. Now, he leads one: call-center software firm Calabrio Inc. Read more via a subscription.

March 4, 2016

2016 Titans of Technology honorees announced

The Minneapolis/St. Paul Business Journal has picked the recipients of our 2016 Titans of Technology awards, recognizing the industry’s top professionals and advocates. Technology CEO honorees include Tom Goodmanson, CEO of Calabrio. […] Read more from this article.

Speech Analytics: Have You Ever Heard a Smile?

Speech analytics is making sure that the loudest sound on a call is a smile. “If you can’t measure it, you can’t manage it.” I am sure this isn’t the first time you’ve read those words. Read more from this article.

February 29, 2016

Downtown’s recent growth driven by less-than-household-name companies

Downtown Minneapolis is hot, six years into the economic recovery. Read more from this article.

February 13, 2016

There’s Something About the Twin Cities that Attracts Workers

Tom Goodmanson grew up in the Twin Cities suburbs. Like many natives, he moved somewhere warmer soon after college. But he eventually found himself on another well-worn path: moving back to Minnesota later in life, when the key drivers for choosing place to live included not just economic opportunity but the quality of the local public […]

January 12, 2016

Recipients of the 2016 CUSTOMER Product of the Year Award Announced

TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2016 CUSTOMER  Product of the Year Award, presented by CUSTOMER magazine. Read more from this article.

January 11, 2016

Minnesota Tech Puts Customers at the Heart of Business

The Midwest is often championed for its heart and welcoming spirit. This sentiment also holds true for business. Minnesota may not have the same tech sector cachet as California, but it’s quickly rising in the ranks. Tech hotspots boast nicknames like “Silicon Prairie” in Kansas City or, “Silicon Lakes” for us in Minneapolis. […] Read more […]

December 21, 2015

Everyone is Accountable for Customer Engagement – including IT

The departments within a company don’t always speak the same language—try having a conversation with someone “across the aisle” and you’ll know what I mean. […] Read more from this post.

December 14, 2015

Crash Course In Coding Aims To Get Girls Into Computer Science

In Minneapolis, more than 60 girls from Visitation High School spent the morning at a software company to learn coding. Monday was “Hour of Code” day around the world, with the goal to expose more students to computer programming […] Read more from this post.

December 8, 2015

16 Trends Reshaping the Enterprise Data Landscape in 2016

It is often said that the only constant is change. For data executives and professionals, the coming year will only bring a lot more of it. Developments as diverse as cloud, big data, real time, NoSQL, analytics, and the Internet of Things (IoT) will continue to reshape enterprise data operations and opportunities as we know […]

December 3, 2015

Calabrio: Ensuring Consistency in Quality and Customer Experience

As with all technology, customers struggle to keep up with the pace of change. Businesses operate in a much more dynamic environment today and require solutions that allow them to be flexible and nimble, observes Tom Goodmanson, CEO Calabrio […] Read more from this post.

November 16, 2015

Exclusive Interview: Calabrio’s CEO Discusses The Future Of Analytics, WFO, And Why The Midwest Is A Hotbed Of Tech Talent

Customer Experience Report’s Loren Moss attended this year’s Calabrio’s Customer Connect 2015 conference in Calabrio’s headquarter city of Minneapolis, Minnesota. While there, he had the chance to sit down with Calabrio’s CEO and get a better understanding of Calabrio’s unique history […] Read more from this post.

November 4, 2015