Press Releases

Calabrio Named a Leader in Workforce Optimization Suites by Independent Research Firm

Calabrio earns top scores possible in interaction recording, performance management and customer satisfaction Minneapolis, MN – September 1, 2016 – Calabrio, a leading provider of customer engagement and analytics software, today announced it was named a Leader by Forrester Research, Inc. in “The Forrester Wave™: Workforce Optimization Suites, Q3 2016” report. Calabrio’s customer-friendly model is recommended […]

September 1, 2016

KKR to Acquire Calabrio, a Global Leader in Customer Engagement and Analytics Software

Acquisition Accelerates Global Growth with Goal of Transforming Contact Centers into Value Centers for Businesses Minneapolis, MN – August 30, 2016 — Calabrio, a leading provider of customer engagement and analytics software, and KKR, a leading global investment firm, announced today that they have entered into a definitive purchase agreement whereby KKR will acquire Calabrio. […]

August 30, 2016

Calabrio Announces New Vice President of Support Operations

Charles Burnett to lead Calabrio Training, Support and Implementation Services Minneapolis, MN – August 23, 2016 — Calabrio, a leading provider of customer engagement and analytics software, has hired software and technology veteran Charles Burnett to serve as vice president of support operations. Burnett will report to Calabrio CEO, Tom Goodmanson and be responsible for […]

August 23, 2016

Calabrio Named Star Tribune Top Workplace for Third Consecutive Year

2016 Top Workplaces award recognizes the most progressive companies in Minnesota Minneapolis, MN — June 27, 2016 — Calabrio, a leading provider of customer engagement and analytics software, has been named one of the Top 150 Workplaces in Minnesota by the Star Tribune for the third consecutive year. Calabrio ranked 12th on the midsize company […]

June 27, 2016

Five9 and Calabrio Announce Strategic Partnership to Offer Contact Center Software Plus Workforce Optimization with Analytics

Market leaders join forces to deliver industry’s most comprehensive cloud customer engagement solution San Ramon, CA and Minneapolis, MN – June 22, 2016 — Five9 (NASDAQ: FIVN), a leading provider of cloud contact center software, and Calabrio, a leading provider of customer engagement and analytics software, today announced a strategic partnership in which Five9 will resell Calabrio’s […]

June 22, 2016

Calabrio Named 2016 CRM Excellence Award Winner

Calabrio ONE recognized for helping businesses improve customer experience Minneapolis, MN — June 7, 2016 — Calabrio, a leading provider of customer engagement and analytics software, today announced that TMC’s CUSTOMER magazine has named the Calabrio ONE software suite a 2016 CRM Excellence Award winner. “Enabling our customers to succeed in customer experience is at […]

Tags: contact center, CRM, customer engagement, customer relationship management, workforce optimization

June 7, 2016

Calabrio Announces New Vice President of Marketing

Enterprise SaaS marketing veteran Rebecca Martin to lead company’s continued growth in customer engagement and analytics Minneapolis, MN – May 4, 2016 — Calabrio, a leading provider of customer engagement and analytics software, has hired experienced SaaS and B2B marketing executive, Rebecca Martin, to serve as vice president of marketing. Martin will report to Calabrio […]

May 4, 2016

Calabrio and Strategic Products and Services (SPS) Partner to Bring Industry Leading Customer Engagement Technology to New Markets

Minneapolis, MN — April 6, 2016 — Calabrio, a customer engagement software company that provides analytic insights to catalyze growth, and Strategic Products and Services (SPS), a leading Unified Communications System Integrator and managed services provider, today announced a partnership that will bring industry-leading customer engagement software to new markets. SPS helps clients across the world […]

April 6, 2016

Calabrio and Interactions Join Forces to Strengthen Analytics for Improved Customer Engagement

Advanced analytics solution provides a faster, easier way to gain insights around customer experience. Minneapolis, MN and Franklin, MA – March 1, 2016 — Calabrio, a customer engagement software company that provides analytic insights to catalyze growth, and Interactions, a leader in speech and natural language technology for customer care, today announced a partnership that […]

March 1, 2016

Calabrio Continues Explosive Growth, Closes 2015 with More Than 160 New Customers

Calabrio Records More Than One Billion Calls, Named a “Leader” in the Gartner Magic Quadrant and Sees More Than One-Third of Sales from Competitive Displacements Minneapolis, MN – February 24, 2016 — Calabrio, a customer engagement software company that provides analytic insights to catalyze growth, closed 2015 with record numbers and continued market leadership. “2015 […]

February 24, 2016

Calabrio Named a Leader in Gartner’s Magic Quadrant for Customer Engagement Center Workforce Optimization

Positioning based on completeness of vision and ability to execute Minneapolis, MN – December 10, 2015 – Calabrio, a leading provider of customer engagement and analytics technology, today announced that Gartner, Inc. has for the first time, positioned the company as a Leader in the December 2015 Gartner Magic Quadrant for Customer Engagement Center Workforce Optimization. […]

December 10, 2015

Ventana Research Honors Calabrio Customer with 2015 Leadership Award for Contact Center and Call Center

Alexander Wareham of AAA Western and Central New York recognized for innovation, technology and leadership Minneapolis, MN – December 3, 2015 – Calabrio, a leading provider of customer engagement and analytics software, today announced that Ventana Research has honored Calabrio customer Alexander Wareham, manager of planning, analytics and quality at AAA Western and Central New York […]

December 3, 2015

Veteran CFO Joins Calabrio as Company Experiences Explosive Growth

Theresa McGlothlen to Lead Finance Team of Minneapolis-based Software Company Minneapolis, MN – November 3, 2015 — Calabrio, a leading provider of customer engagement and analytics software, has hired veteran finance executive Theresa McGlothlen to serve as Chief Financial Officer (CFO). In addition to overseeing the financial function of the company, McGlothlen will play a […]

November 3, 2015

Calabrio to Co-Host Webinar on Importance of Omni-channel in Retail Contact Centers to the Customer Experience

Calabrio and Infinite Green co-host free online event about the changing landscape of customer service in the retail industry Minneapolis, MN – October 2, 2015 — Calabrio, a leading provider of contact center workforce optimization (WFO) and voice of the customer (VoC) analytics software, announced today that it will host a complimentary webinar in conjunction […]

October 2, 2015

Calabrio Receives 2015 CUSTOMER Magazine TMC Labs Innovation, Contact Center Technology and Solutions Product of the Year Awards

Calabrio Honored for Innovation, Technology and Industry Leadership Minneapolis, MN – September 23, 2015 — Calabrio announced today that TMC, a global, integrated media company, has honored the company with three 2015 TMC Awards presented by TMC’s CUSTOMER Magazine. Calabrio has been selected for the following: 2015 TMC Labs Innovation Award 2015 TMC Contact Center Technology […]

September 23, 2015

A Year of Marquee Customers, Explosive Growth Sets Tone for 5th Annual Customer Connect Conference

Massive momentum on the heels of a year of exceptional growth is expected to make Calabrio Customer Connect the highest-energy Calabrio event yet Minneapolis, MN — August 17, 2015 — Calabrio, a leading provider of contact center workforce optimization (WFO) and voice of the customer (VoC) analytics software, is building on continued revenue growth and customer […]

August 17, 2015

Dimension Data to Discuss Customer Engagement Trends at Calabrio Customer Connect

Dimension Data to share key findings from annual contact center benchmarking report as part of Calabrio’s User Conference in August 2015 Minneapolis, MN — August 13, 2015 — Calabrio, a leading provider of customer engagement and voice-of-the-customer (VoC) analytics software, today announced that its long-time partner Dimension Data will participate as a top sponsor at Calabrio’s annual […]

August 12, 2015

Cisco Systems Customer Care Expert to Share Industry Perspective on Omni-channel Customer Engagement at Calabrio Annual User Conference

Chris Botting, GM of Cisco’s CBABU, will be part of Calabrio’s Future of the Contact Center conference session to be held on August 18 in Minneapolis Minneapolis, MN — July 16, 2015 — Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today announced that Cisco will participate at Calabrio’s annual customer […]

July 16, 2015

Calabrio Named a 2015 Top Workplace for Second Consecutive Year

Exceptional employees and a strong company culture help propel Calabrio to new levels of growth and excellence Minneapolis, MN — June 16, 2015 — Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, has been named one of the “Top 150 Workplaces in Minnesota” by the Star Tribune. This is the […]

June 17, 2015

Contact Centers Can Work Smarter with Enhancements to Calabrio ONE® Workforce Optimization Software Suite

Minneapolis, MN — April 13, 2015 — Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, has released an enhanced version of its award-winning Calabrio ONE workforce optimization software to help supervisors, managers and agents work smarter. Calabrio is committed to innovation that provides real value to customers. Today’s announcement continues Calabrio’s track […]

April 13, 2015