Press Releases | Calabrio

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Calabrio Named as the Only Visionary in 2018 Gartner Magic Quadrant for Workforce Engagement Management


Company recognized for its ability to execute and completeness of vision Minneapolis, MN — February 7, 2018 — Calabrio, a leading provider of customer engagement and analytics software, today announced that Gartner, Inc. has positioned Calabrio as a Visionary in the February 2018 Gartner Magic Quadrant for Workforce Engagement Management1 for the second consecutive year. […]

February 7, 2018


Calabrio Announces New Calabrio ONE Platform at Global Customer Conference


New enterprise platform features business intelligence tools to improve employee engagement and drive a superior customer experience Minneapolis, MN — October 4, 2017 — Calabrio, a leading provider of customer engagement and analytics software, unveiled the new Calabrio ONE—an intelligent, fully integrated enterprise workforce optimization and engagement suite—at its global customer conference this week, Calabrio […]

October 4, 2017


Calabrio Acquires Symmetrics to Deliver Next-Generation Data Orchestration and Visual Reporting


Company establishes Vancouver-based Center of Excellence for Customer and Employee Engagement Minneapolis, MN – April 4, 2017 – Calabrio, a leading provider of customer engagement and analytics software, today announced it has acquired Symmetrics, the Vancouver, Canada-based provider of business intelligence solutions that bring together contact center systems and corporate data. This acquisition will further […]

April 4, 2017


Calabrio Launches Platform For The Modern Multichannel Contact Center


Calabrio ONE architecture modernizes contact centers via unified workforce optimization suite and consistent user experience across cloud and on-premises environments Minneapolis, MN – October 10, 2016 — Calabrio, a leading provider of customer engagement and analytics software, today announced its Calabrio ONE multitenant cloud platform, providing omnichannel contact centers with the freedom to deploy workforce […]

October 10, 2016


Five9 and Calabrio Announce Strategic Partnership to Offer Contact Center Software Plus Workforce Optimization with Analytics


Market leaders join forces to deliver industry’s most comprehensive cloud customer engagement solution San Ramon, CA and Minneapolis, MN – June 22, 2016 — Five9 (NASDAQ: FIVN), a leading provider of cloud contact center software, and Calabrio, a leading provider of customer engagement and analytics software, today announced a strategic partnership in which Five9 will resell Calabrio’s […]

June 22, 2016


Calabrio Named a Leader in Gartner’s Magic Quadrant for Customer Engagement Center Workforce Optimization


Positioning based on completeness of vision and ability to execute Minneapolis, MN – December 10, 2015 – Calabrio, a leading provider of customer engagement and analytics technology, today announced that Gartner, Inc. has for the first time, positioned the company as a Leader in the December 2015 Gartner Magic Quadrant for Customer Engagement Center Workforce Optimization. […]

December 10, 2015


Calabrio strengthens global presence in Asia Pacific (APAC) with new regional office in Singapore


Experienced WFO Executive Peter Farnsworth named Regional Director Minneapolis, MN — Jan. 23, 2015 — Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, has formalized its involvement in Asia Pacific with a new regional office in Sun Tech City, Singapore under the leadership of new Calabrio Regional Director Peter Farnsworth. The move […]

January 23, 2015


New Calabrio ONE Suite Release Provides Significant Enhancements for Agent Engagement


Minneapolis, MN – Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, has released the latest version of its industry-leading Calabrio ONE product suite. Important new features have been added to the Quality Management, Workforce Management and Analytics modules. “Customers’ needs continue to drive our innovation,” said Calabrio President and Chief […]

November 14, 2014


Calabrio Receives TMC’s CUSTOMER Magazine’s 2014 Product of the Year Award


Calabrio announced today that TMC, a global, integrated media company, has named Calabrio Desktop Analytics as a CUSTOMER 2014 Product of the Year Award winner. The addition of Desktop Analytics to the powerful Calabrio ONE arsenal provides contact centers with clear insight into what applications agents are using and what business processes they are following while on the call. Without […]

January 23, 2014


Calabrio Positioned as Visionary in Gartner’s Magic Quadrant for Workforce Optimization


Marks Calabrio’s second consecutive placement as the only vendor in the Visionary category  Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, has once again been positioned as the only Visionary vendor in the 2013 Magic Quadrant for Contact Center Workforce Optimization, which evaluates vendors based on their completeness of [...]

December 5, 2013


Calabrio Raises the Bar for Usability in Workforce Optimization


Newest version of Calabrio ONE suite features an innovative new user experience and advances capabilities to support the integrated, connected contact center Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced it has enhanced its Calabrio ONE® Workforce Optimization Suite to advance ease-of-use, broaden integrations and provide more […]

October 1, 2013


Calabrio Makes Voice of the Customer an Accessible Dimension of Big Data


Calabrio Speech Analytics makes it easy to reveal meaningful customer insights in otherwise complex data initiatives Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced its Calabrio Speech Analytics solution is helping businesses make it easy to incorporate voice analytics as part of their big data initiatives. As businesses […]

September 12, 2013


Latest Versions of Calabrio Workforce Management and Calabrio Quality Management Rated “Avaya Compliant”


 Calabrio Workforce and Quality Management solutions are compatible with key Avaya contact center solutions Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced that its latest versions of Calabrio Workforce Management and Calabrio Quality Management solutions are compliant with key contact center solutions from Avaya, a global provider […]

August 6, 2013


Calabrio Delivers the Power of Web 2.0 Speech Analytics to Workforce Optimization


Minneapolis, MN — July 17, 2012 — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today unveiled the first Web 2.0-based Speech Analytics application to be fully-integrated within a comprehensive workforce optimization framework. Calabrio ONE software suite now offers speed, ease-of-use and flexibility for customers seeking an analytics-driven to ensure that companies have […]

July 17, 2013


Calabrio Unveils Program to Help Contact Centers Trade Up to More Valuable, Flexible Next-Generation WFO & Analytics


The Calabrio Freedom Program Makes it Simple and Affordable for Customer-Centric Organizations to Move Their Business Forward Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced the launch of Calabrio Freedom – a rescue program that enables businesses to move off of outdated contact center software from other vendors […]

June 4, 2013


Calabrio Advances Workforce Management Capabilities to Bolster Forecast Accuracy and Intraday Management


Continued WFM enhancements tackle ease of use and accessibility for contact centers large and small Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced new capabilities in its Calabrio ONE® Workforce Management (WFM) software that further enhance the solution’s ease-of-use, flexibility and value. Calabrio’s enriched WFM software empowers [...]

March 13, 2013


Calabrio Triples Recording Efficiency to Attack TCO for Compliance, Quality and Speech Analytics Solutions


Enhancements further simplify reliability, scalability and support  Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced major enhancements to its call recording platform to reduce the cost and complexity of recording-based applications, including compliance recording, quality management and analytics. By tripling the platform’s efficiency along with other enhancements, the Calabrio solution allows [...]

January 17, 2013


Calabrio Achieves Prestigious ISO 27001 Certification to Protect Private and Valuable Customer Data


Calabrio commits to high standards to ensure customers ultimate confidence in secure information management Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced that Calabrio has been certified by the Bureau Veritas Group for strict compliance to information security and data protection standards. Calabrio has gained International […]

October 18, 2012


Calabrio Modernizes the Contact Center Supervisor Experience with an Expanded Dashboard and New Tools to Manage Agents


Minneapolis, MN — January 12, 2012 — Calabrio, Inc., a leading provider of contact center workforce optimization software, announced today the release of version 8.8 of the Calabrio ONE suite, which features significant expansion of the supervisor role. The new software provides supervisors with more capabilities in fewer clicks, providing a clear view of comprehensive performance data, and […]

January 12, 2012


Calabrio Releases New Call Recording and Quality Management Versions to Support Cisco MediaSense


Minneapolis, MN — Oct. 19, 2011 — Calabrio, Inc., a leading provider of contact center workforce optimization software, announced today that Calabrio Call Recording and Calabrio Quality Management products now support Cisco MediaSense version 8.5.3, an open-standards, network-based recording platform that offers multimedia recording options for the enterprise. Calabrio’s products integrate with the Cisco MediaSense platform and increase […]

October 19, 2011


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