Calabrio Press Releases

Press Releases

Big news—straight from the source.

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Calabrio Continues Explosive Growth, Closes 2015 with More Than 160 New Customers


Calabrio Records More Than One Billion Calls, Named a “Leader” in the Gartner Magic Quadrant and Sees More Than One-Third of Sales from Competitive Displacements Minneapolis, MN – February 24, 2016 — Calabrio, a customer engagement software company that provides analytic insights to catalyze growth, closed 2015 with record numbers and continued market leadership. “2015 […]

February 24, 2016


Calabrio Named a Leader in Gartner’s Magic Quadrant for Customer Engagement Center Workforce Optimization


Positioning based on completeness of vision and ability to execute Minneapolis, MN – December 10, 2015 – Calabrio, a leading provider of customer engagement and analytics technology, today announced that Gartner, Inc. has for the first time, positioned the company as a Leader in the December 2015 Gartner Magic Quadrant for Customer Engagement Center Workforce Optimization. […]

December 10, 2015


Ventana Research Honors Calabrio Customer with 2015 Leadership Award for Contact Center and Call Center


Alexander Wareham of AAA Western and Central New York recognized for innovation, technology and leadership Minneapolis, MN – December 3, 2015 – Calabrio, a leading provider of customer engagement and analytics software, today announced that Ventana Research has honored Calabrio customer Alexander Wareham, manager of planning, analytics and quality at AAA Western and Central New York […]

December 3, 2015


Veteran CFO Joins Calabrio as Company Experiences Explosive Growth


Theresa McGlothlen to Lead Finance Team of Minneapolis-based Software Company Minneapolis, MN – November 3, 2015 — Calabrio, a leading provider of customer engagement and analytics software, has hired veteran finance executive Theresa McGlothlen to serve as Chief Financial Officer (CFO). In addition to overseeing the financial function of the company, McGlothlen will play a […]

November 3, 2015


Calabrio to Co-Host Webinar on Importance of Omni-channel in Retail Contact Centers to the Customer Experience


Calabrio and Infinite Green co-host free online event about the changing landscape of customer service in the retail industry Minneapolis, MN – October 2, 2015 — Calabrio, a leading provider of contact center workforce optimization (WFO) and voice of the customer (VoC) analytics software, announced today that it will host a complimentary webinar in conjunction […]

October 2, 2015


Calabrio Receives 2015 CUSTOMER Magazine TMC Labs Innovation, Contact Center Technology and Solutions Product of the Year Awards


Calabrio Honored for Innovation, Technology and Industry Leadership Minneapolis, MN – September 23, 2015 — Calabrio announced today that TMC, a global, integrated media company, has honored the company with three 2015 TMC Awards presented by TMC’s CUSTOMER Magazine. Calabrio has been selected for the following: 2015 TMC Labs Innovation Award 2015 TMC Contact Center Technology […]

September 23, 2015


A Year of Marquee Customers, Explosive Growth Sets Tone for 5th Annual Customer Connect Conference


Massive momentum on the heels of a year of exceptional growth is expected to make Calabrio Customer Connect the highest-energy Calabrio event yet Minneapolis, MN — August 17, 2015 — Calabrio, a leading provider of contact center workforce optimization (WFO) and voice of the customer (VoC) analytics software, is building on continued revenue growth and customer […]

August 17, 2015


Dimension Data to Discuss Customer Engagement Trends at Calabrio Customer Connect


Dimension Data to share key findings from annual contact center benchmarking report as part of Calabrio’s User Conference in August 2015 Minneapolis, MN — August 13, 2015 — Calabrio, a leading provider of customer engagement and voice-of-the-customer (VoC) analytics software, today announced that its long-time partner Dimension Data will participate as a top sponsor at Calabrio’s annual […]

August 12, 2015


Cisco Systems Customer Care Expert to Share Industry Perspective on Omni-channel Customer Engagement at Calabrio Annual User Conference


Chris Botting, GM of Cisco’s CBABU, will be part of Calabrio’s Future of the Contact Center conference session to be held on August 18 in Minneapolis Minneapolis, MN — July 16, 2015 — Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today announced that Cisco will participate at Calabrio’s annual customer […]

July 16, 2015


Calabrio Named a 2015 Top Workplace for Second Consecutive Year


Exceptional employees and a strong company culture help propel Calabrio to new levels of growth and excellence Minneapolis, MN — June 16, 2015 — Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, has been named one of the “Top 150 Workplaces in Minnesota” by the Star Tribune. This is the […]

June 17, 2015


Contact Centers Can Work Smarter with Enhancements to Calabrio ONE® Workforce Optimization Software Suite


Minneapolis, MN — April 13, 2015 — Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, has released an enhanced version of its award-winning Calabrio ONE workforce optimization software to help supervisors, managers and agents work smarter. Calabrio is committed to innovation that provides real value to customers. Today’s announcement continues Calabrio’s track […]

April 13, 2015


Calabrio and PCS Software Announce Preferred Distributor Partner Agreement for Brazilian Contact Center Market


Minneapolis, MN — March 30, 2015 — Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today announced a new preferred distributor partnership with PCS Software in Brazil. PCS specializes in the development of high-tech solutions for contact centers and is a leading provider in the rapidly growing Brazilian market. Brazil is already […]

March 30, 2015


Innovation, Scale and Service Drive Calabrio’s Continued Momentum


Calabrio continues aggressive growth trajectory, increases software sales by more than 36 percent, launches nearly 30 product enhancements and completes several large-scale deployments in 2014 Minneapolis, MN – March 26, 2015 – Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today celebrated consistent, strategic growth since Q1-2014. The company has experienced […]

March 26, 2015


Calabrio broadens Avaya Integration to include Avaya IP Office™ (PBX) and Avaya Contact Center Select platform for midsize businesses


Minneapolis, MN — Feb. 20, 2015 — Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, has further expanded into the Avaya marketplace by directly integrating its software with the Avaya IP Office™ (PBX) platform and Avaya Aura Contact Center Select (ACD). “This latest integration is good news for the Avaya community and […]

February 20, 2015


Calabrio strengthens global presence in Asia Pacific (APAC) with new regional office in Singapore


Experienced WFO Executive Peter Farnsworth named Regional Director Minneapolis, MN — Jan. 23, 2015 — Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, has formalized its involvement in Asia Pacific with a new regional office in Sun Tech City, Singapore under the leadership of new Calabrio Regional Director Peter Farnsworth. The move […]

January 23, 2015


Calabrio named a “Hot Vendor” by Ventana Research


2015 Value Index for Workforce Optimization provides in-depth, research-based vendor and product evaluations of workforce optimization software   Minneapolis, MN — January 8, 2014 — Calabrio has been named a Hot Vendor based on providing “highest value” as part of a new quantified, research-based index from Ventana Research, which evaluates technology vendors and products for workforce optimization […]

January 8, 2015


Calabrio Receives 2015 CUSTOMER Magazine Product of the Year Award


Calabrio ONE Honored for Exceptional Innovation Minneapolis, MN — January 6, 2015 — Calabrio ONE has been named a 2015 CUSTOMER Product of the Year award winner by TMC, a global, integrated media company. The 17th Annual Product of the Year Award winners will be published in the January/February 2015 issue of CUSTOMER magazine. “On behalf of […]

January 6, 2015


Calabrio Recognized as Sole Visionary in Gartner’s Magic Quadrant for Customer Engagement Center Workforce Optimization


Positioning based on completeness of vision and ability to execute Minneapolis, MN — November 26, 2014 — For the third year in a row, Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today was proud to be positioned as the only “Visionary” in the 2014 Gartner Magic Quadrant for Customer Engagement Center Workforce […]

November 25, 2014


Calabrio Receives Growing Software Company Award at the 2014 Tekne Awards


Calabrio Receives Growing Software Company Award at the 2014 Tekne Awards Fifteenth annual Tekne Awards recognized Minnesota’s technology innovators and innovations Minneapolis, MN — Nov. 14, 2014 — The Minnesota High Tech Association (MHTA) has named Calabrio as the recipient of the 2014 Tekne Award in the Software (Small and Growing Company) award category. Held November 13 [...]

November 14, 2014


New Calabrio ONE Suite Release Provides Significant Enhancements for Agent Engagement


Minneapolis, MN – Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, has released the latest version of its industry-leading Calabrio ONE product suite. Important new features have been added to the Quality Management, Workforce Management and Analytics modules. “Customers’ needs continue to drive our innovation,” said Calabrio President and Chief […]


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