Press Releases

Contact Center Employees Warn Increasingly Complex Customer Problems and Lack of Support Will Impact the Brand Experience

New Calabrio study reveals complicated customer issues are the number one challenge facing contact center employees, and brands are failing to provide needed support Minneapolis, MN and London, UK — November 13, 2017 — While customer experience continues to be the top priority for businesses, a new report announced today, “The Health of the Contact Center: Agent […]

November 13, 2017

Calabrio Appoints EMEA General Manager to Spearhead Regional Growth

Kris McKenzie brings two decades of enterprise SaaS technology expertise to further Calabrio’s EMEA market presence Minneapolis, MN and London, UK — October 10, 2017 — Calabrio, a leading provider of customer engagement and analytics software, has hired Kris McKenzie as Senior Vice President and General Manager for EMEA. McKenzie will be responsible for Calabrio’s EMEA operations […]

October 9, 2017

Calabrio Announces New Calabrio ONE Platform at Global Customer Conference

New enterprise platform features business intelligence tools to improve employee engagement and drive a superior customer experience Minneapolis, MN — October 4, 2017 — Calabrio, a leading provider of customer engagement and analytics software, unveiled the new Calabrio ONE—an intelligent, fully integrated enterprise workforce optimization and engagement suite—at its global customer conference this week, Calabrio […]

October 4, 2017

Calabrio Celebrates Employee and Customer Engagement with the ONE Awards

Company announces winners at annual customer conference, applauds innovative and impactful use of Calabrio ONE Minneapolis, MN — October 4, 2017 — Calabrio, a leading provider of customer engagement and analytics software, announced the winners of the inaugural ONE Awards during Tuesday’s general session at its global user conference, Calabrio Customer Connect. The ONE Awards […]

Calabrio Global Customer Conference to Focus on Transforming the Customer and Employee Experience

Calabrio Customer Connect 2017 features 20+ customer-led sessions, hands-on innovation center lab and new Calabrio customer ONE Awards program MINNEAPOLIS – August 16, 2017 — Calabrio, a leading provider of customer engagement and analytics software, announced today that it will host its seventh annual Calabrio Customer Connect (C3) global user conference at the Red Rock Casino […]

August 16, 2017

Calabrio Hires Vice President of Strategic Platforms to Drive Continued Growth

Ross Daniels brings industry-leading unified communications and contact center technology expertise to expand Calabrio’s market presence MINNEAPOLIS – July 24, 2017 — Calabrio, a leading provider of customer engagement and analytics software, has hired Cisco marketing veteran Ross Daniels to serve as Vice President of Strategic Platforms. Daniels will be responsible for expanding strategic platform […]

July 24, 2017

Calabrio Launches Managed Services for Analytics and Workforce Management

New offerings provide customers with expertise and resources needed to fully recognize business value of Calabrio ONE Minneapolis, MN — July 12, 2017 — Calabrio, a leading provider of customer engagement and analytics software, today announced the launch of new managed service offerings for Analytics and Workforce Management (WFM) that enable customers to accelerate the […]

July 12, 2017

Calabrio Named Star Tribune Top Workplace for the Fourth Year in a Row

Award recognizes leading Minnesota employers for exceptional culture and employee satisfaction Minneapolis, MN — June 22, 2017 — Calabrio, a leading provider of customer engagement and analytics software, has been named one of the Top Workplaces in Minnesota by the Star Tribune for the fourth consecutive year. Calabrio ranked 13 on the midsize company list. […]

June 22, 2017

C-suite Executives Rank Customer Experience Above Sales and Marketing as Top Priority

Calabrio today releases report revealing over half of senior executives view customer experience as the most important way to differentiate their brand, but lack clear leadership and insights Minneapolis, MN – June 1, 2017 — According to a new report, “Success in The Experience Era: Connecting Customer and C-suite,” US and UK business executives rank […]

June 1, 2017

Serenova and Calabrio Announce Strategic Partnership to Offer Contact Center Management and Workforce Optimization Together in AWS

Integration of WFO and CCaaS Optimize Agent and Operational Efficiency for An Effortless Customer Experience Austin, TX – May 10, 2017 –  Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, and Calabrio, a leading provider of customer engagement and analytics software, today announced a strategic partnership in which Serenova will resell Calabrio’s Workforce Optimization […]

May 10, 2017

Calabrio Acquires Symmetrics to Deliver Next-Generation Data Orchestration and Visual Reporting

Company establishes Vancouver-based Center of Excellence for Customer and Employee Engagement Minneapolis, MN – April 4, 2017 – Calabrio, a leading provider of customer engagement and analytics software, today announced it has acquired Symmetrics, the Vancouver, Canada-based provider of business intelligence solutions that bring together contact center systems and corporate data. This acquisition will further […]

April 4, 2017

Calabrio Hires Chief Financial Officer To Support Hypergrowth

Jenny Kray brings expertise in scaling global financial infrastructure for enterprise software and SaaS companies Minneapolis, MN – March 13, 2017 — Calabrio, a leading provider of customer engagement and analytics software, has hired veteran finance executive Jenny Kray to serve as Chief Financial Officer (CFO). Kray will be responsible for leading the finance, legal […]

March 13, 2017

Product Innovation, Customer Growth and Market Leadership Drive Calabrio Success in 2016

Minneapolis, MN – February 2, 2017 –  Calabrio, a leading provider of customer engagement and analytics software, closed 2016 with remarkable company growth, continued market leadership and the launch of its new Calabrio ONE cloud platform–in its mission to revolutionize the industry with modern, easy-to-use, cloud-based software that transforms the agent and customer experience. “2016 […]

February 2, 2017

Calabrio Named a Visionary in Gartner’s Magic Quadrant for Workforce Engagement Management

 Minneapolis, MN – January 23, 2017 — Calabrio, a leading provider of customer engagement and analytics software, today announced that Gartner, Inc. has named the company as a Visionary in the January 2017 Gartner Magic Quadrant for Workforce Engagement Management for its completeness of vision and ability to execute. Calabrio was also named a Leader […]

January 23, 2017

Calabrio Launches Platform For The Modern Multichannel Contact Center

Calabrio ONE architecture modernizes contact centers via unified workforce optimization suite and consistent user experience across cloud and on-premises environments Minneapolis, MN – October 10, 2016 — Calabrio, a leading provider of customer engagement and analytics software, today announced its Calabrio ONE multitenant cloud platform, providing omnichannel contact centers with the freedom to deploy workforce […]

October 10, 2016

Continuing A Year Of Growth And Industry Leadership, Calabrio Hosts Annual User Conference

Calabrio Customer Connect 2016 to focus on catalyzing growth through customer-centric strategies Minneapolis, MN – September 13, 2016 — Calabrio, a leading provider of customer engagement and analytics software, will bring together contact center and customer engagement professionals for the sixth annual Calabrio Customer Connect in Minneapolis, October 9-12, 2016. The event caps off a […]

September 13, 2016

Calabrio Named a Leader in Workforce Optimization Suites by Independent Research Firm

Calabrio earns top scores possible in interaction recording, performance management and customer satisfaction Minneapolis, MN – September 1, 2016 – Calabrio, a leading provider of customer engagement and analytics software, today announced it was named a Leader by Forrester Research, Inc. in “The Forrester Wave™: Workforce Optimization Suites, Q3 2016” report. Calabrio’s customer-friendly model is recommended […]

September 1, 2016

KKR to Acquire Calabrio, a Global Leader in Customer Engagement and Analytics Software

Acquisition Accelerates Global Growth with Goal of Transforming Contact Centers into Value Centers for Businesses Minneapolis, MN – August 30, 2016 — Calabrio, a leading provider of customer engagement and analytics software, and KKR, a leading global investment firm, announced today that they have entered into a definitive purchase agreement whereby KKR will acquire Calabrio. […]

August 30, 2016

Calabrio Announces New Vice President of Support Operations

Charles Burnett to lead Calabrio Training, Support and Implementation Services Minneapolis, MN – August 23, 2016 — Calabrio, a leading provider of customer engagement and analytics software, has hired software and technology veteran Charles Burnett to serve as vice president of support operations. Burnett will report to Calabrio CEO, Tom Goodmanson and be responsible for […]

August 23, 2016

Calabrio Named Star Tribune Top Workplace for Third Consecutive Year

2016 Top Workplaces award recognizes the most progressive companies in Minnesota Minneapolis, MN — June 27, 2016 — Calabrio, a leading provider of customer engagement and analytics software, has been named one of the Top 150 Workplaces in Minnesota by the Star Tribune for the third consecutive year. Calabrio ranked 12th on the midsize company […]

June 27, 2016