Press Releases | Calabrio

Press Releases

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Spark NZ Selects Calabrio as Part of Unified Front Line Initiative


Spark NZ Selects Calabrio as Part of Unified Front Line Initiative Cloud-first workforce engagement management platform chosen to enable market-leading digital services company to flow workforce across contact centres, retail stores and at-home visits to be where their customers are New Zealand — April 14, 2021 — Calabrio, the customer experience intelligence company, has been [...]

April 14, 2021


Nearly Three-Quarters of Contact Centers That Moved to the Cloud Did So During the Pandemic. Here’s What They’re Expecting Next.


Nearly Three-Quarters of Contact Centers That Moved to the Cloud Did So During the Pandemic. Here's What They're Expecting Next. Calabrio study shows that the pandemic-driven cloud migration is generating unexpected value and reveals insights into strategic trends and opportunities for cloud-based contact centers Minneapolis — March 30, 2021 — Calabrio, the customer experience intelligence [...]

March 30, 2021


Thoma Bravo Announces Strategic Acquisition of Calabrio


Thoma Bravo Announces Strategic Acquisition of Calabrio to Accelerate Company’s Cloud-first Customer Experience Growth Acquisition from KKR follows significant growth and successful evolution to the cloud Minneapolis and San Francisco — March 23, 2021 — Thoma Bravo, a leading private equity investment firm focused on the software and technology-enabled services sectors, and Calabrio, the customer [...]

March 23, 2021


Calabrio Announces Calabrio Launch: QM Connector on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace


Calabrio Announces Calabrio Launch: QM Connector on Salesforce AppExchange, the World's Leading Enterprise Cloud Marketplace Customers using Calabrio Quality Management and Salesforce Service Cloud can connect platforms to access and evaluate critical customer-agent interactions Minneapolis — February 2, 2021 — Calabrio, the customer experience intelligence company, today announced that the Calabrio Launch: QM Connector is [...]

February 2, 2021


Calabrio ONE Now Available via Twilio Flex Ecosystem


Calabrio ONE Now Available via Twilio Flex Ecosystem Calabrio extends its Twilio partnership, making it effortless to deploy the leading workforce engagement management suite on Twilio Flex Minneapolis — January 6, 2021 — Calabrio, the customer experience intelligence company, today announced that cloud contact centers using Twilio (NYSE: TWLO) Flex and looking to add powerful [...]

January 6, 2021


Calabrio Spotlights Winners of Analytics Competition and ONE Awards at Virtual Customer Conference


Calabrio Spotlights Winners of Analytics Competition and ONE Awards at Virtual Customer Conference Minneapolis — October 28, 2020 — Calabrio, the customer experience intelligence company, announced the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3) conference. This year, C3 was held as a virtual event. Calabrio announced [...]

October 28, 2020


Calabrio Unveils New Platform for a New Era of Workforce and Customer Engagement


Calabrio Unveils New Platform for a New Era of Workforce and Customer Engagement First-ever virtual Calabrio customer conference showcases cloud-based WEM platform designed for the modern, agile contact center Minneapolis — October 27, 2020 — Calabrio, the customer experience intelligence company, unveils the new Calabrio ONE workforce engagement management (WEM) suite at its first-ever virtual [...]

October 27, 2020


UJET and Calabrio Partner to Drive New Wave of Cloud Contact Center and Workforce Engagement Solutions


UJET and Calabrio Partner to Drive New Wave of Cloud Contact Center and Workforce Engagement Solutions Strategic and Technology Partnership Delivers Modern, Digital-First Customer Interactions with a Human-Centric Approach Minneapolis, MN — June 30, 2020 — UJET Inc., a leading provider of cloud contact center solutions, and Calabrio, the customer experience intelligence company, today announced [...]

June 30, 2020


Calabrio Study Finds That the Pandemic is Accelerating the Evolving World of Work for Contact Centers


Calabrio Study Finds That the Pandemic is Accelerating the Evolving World of Work for Contact Centers Results show most contact centers are embracing work changes and expect them to benefit the industry long term Minneapolis — June 23, 2020 — Calabrio, the customer experience intelligence company, has released a study detailing how customer service organizations [...]

June 23, 2020


New Calabrio ONE and Twilio Flex Integration Offers a Flexible, Data-Rich Experience for Cloud Contact Centers


New Calabrio ONE and Twilio Flex Integration Offers a Flexible, Data-Rich Experience for Cloud Contact Centers Two industry powerhouses come together to provide customer service teams with valuable customer insights on a customizable cloud contact center platform Minneapolis — March 3, 2020 — Calabrio, the customer experience intelligence company, today announced a deep technology integration [...]

March 3, 2020


Calabrio Announces Winners of ONE Awards and Analytics Competition at Global Conference


Calabrio Announces Winners of ONE Awards and Analytics Competition at Global Conference Winners demonstrate the power of Calabrio solutions to increase employee and customer engagement, and enrich human interactions San Antonio, TX — October 15, 2019 — Calabrio, the customer experience intelligence company, announced the winners of the third annual ONE Awards and first-ever analytics competition during its annual […]

October 15, 2019


Calabrio Accelerates Contact Center Freedom by Introducing Agent Self-Scheduling Technology


Calabrio Accelerates Contact Center Freedom by Introducing Agent Self-Scheduling Technology Evolution of employee self-service supports Calabrio vision to help customers achieve a flexible, fair and digitally optimized workplace Minneapolis, MN — October 3, 2019— Calabrio, the customer experience intelligence company, has announced the launch of Self-Scheduling for agents as part of the organization’s mission to […]

October 13, 2019


Calabrio Acquires Teleopti to Create the Global Standard for Customer Experience Intelligence


Combined company ranks among largest contact center workforce management providers MINNEAPOLIS – June 3, 2019 – Calabrio today announced it has acquired Teleopti, a workforce management software provider headquartered in Stockholm, Sweden—building the new global standard for the customer experience industry. The combination brings Teleopti’s workforce management (WFM) software together with Calabrio’s customer experience solutions […]

June 3, 2019


Calabrio Releases Its Latest Analytics-Fueled Customer Experience Intelligence Suite


Transformational redesign and embedded analytics puts AI-driven insights and unique KPIs at the fingertips of users Minneapolis, MN and Orlando — March 19, 2019 — Calabrio, the customer experience intelligence company, today introduced a new version of its Calabrio ONE suite at Enterprise Connect in Orlando, Florida. Calabrio ONE version 11 reimagines the workforce optimization […]

March 19, 2019


Calabrio Extends Cisco SolutionsPlus Program Participation with Calabrio ONE Cloud Solution


Simplifies expanding Cisco contact center solutions with Calabrio’s leading cloud-based suite for customer and agent engagement Minneapolis, MN — February 7, 2019 — Calabrio, a leading provider of customer engagement and analytics software, today announced that Calabrio ONE Cloud is now available directly through the Cisco SolutionsPlus partner ecosystem. Through the expanded partnership, Cisco customers can easily […]

February 7, 2019


Calabrio Raises Investment from KKR for Continued Growth in Customer Engagement and Analytics


Funding fuels continued SaaS success as customers transition to the cloud Minneapolis, MN — November 13, 2018 — Calabrio, a leading provider of customer engagement and analytics software, today announced a follow-on investment from KKR to continue its rapid growth and shift to the cloud. With this investment, Calabrio will continue its focus on providing […]

November 13, 2018


Calabrio Delivers Powerful Enterprise Scalability and Management Capabilities


Enhancements automate and simplify management and administration for large-scale WFO deployments Minneapolis, MN — October 30, 2018 — Calabrio, a leading provider of customer engagement and analytics software, today released a new version of Calabrio ONE—an intelligent, fully integrated enterprise workforce optimization (WFO) and engagement suite. The new Calabrio ONE platform features customer-driven capabilities to […]

October 30, 2018


Calabrio Announces ONE Award Winners at Global User Conference, Calabrio Customer Connect


Winners drive innovation in the contact center through employee and customer engagement Nashville, TN — September 12, 2018 — Calabrio, a leading provider of customer engagement and analytics software, announced the winners of the second annual ONE Awards during its customer conference, Calabrio Customer Connect (C3). The ONE Awards recognize high-achieving companies using Calabrio ONE to drive innovation in the contact […]

September 12, 2018


Calabrio Expands Omnichannel Data Capture and Analysis via New Integrations


Ability to merge new sources of data turns contact centers into hub of customer intelligence Minneapolis, MN — June 26, 2018 — Calabrio, a leading provider of customer engagement and analytics software, today released a new version of Calabrio ONE—an intelligent, fully integrated enterprise workforce optimization (WFO) and engagement suite. The new Calabrio ONE platform enables […]

June 26, 2018


Calabrio Enhances Analytics Platform with Sentiment Analysis to Accurately Capture and Interpret Customer Insights


Contact centers are now an even greater source of voice-of-the-customer data to drive business decisions Minneapolis, MN — March 27, 2018 — Calabrio, a leading provider of customer engagement and analytics software, today introduced a new version of Calabrio ONE—an intelligent, fully integrated enterprise workforce optimization and engagement suite. The new capabilities in Calabrio ONE help customers […]

March 27, 2018


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