Calabrio Press Releases

Press Releases

Big news—straight from the source.

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Calabrio Hires Chief Financial Officer To Support Hypergrowth


Jenny Kray brings expertise in scaling global financial infrastructure for enterprise software and SaaS companies Minneapolis, MN – March 13, 2017 — Calabrio, a leading provider of customer engagement and analytics software, has hired veteran finance executive Jenny Kray to serve as Chief Financial Officer (CFO). Kray will be responsible for leading the finance, legal […]

March 13, 2017


Product Innovation, Customer Growth and Market Leadership Drive Calabrio Success in 2016


Minneapolis, MN – February 2, 2017 –  Calabrio, a leading provider of customer engagement and analytics software, closed 2016 with remarkable company growth, continued market leadership and the launch of its new Calabrio ONE cloud platform–in its mission to revolutionize the industry with modern, easy-to-use, cloud-based software that transforms the agent and customer experience. “2016 […]

February 2, 2017


Calabrio Named a Visionary in Gartner’s Magic Quadrant for Workforce Engagement Management


 Minneapolis, MN – January 23, 2017 — Calabrio, a leading provider of customer engagement and analytics software, today announced that Gartner, Inc. has named the company as a Visionary in the January 2017 Gartner Magic Quadrant for Workforce Engagement Management for its completeness of vision and ability to execute. Calabrio was also named a Leader […]

January 23, 2017


Calabrio Launches Platform For The Modern Multichannel Contact Center


Calabrio ONE architecture modernizes contact centers via unified workforce optimization suite and consistent user experience across cloud and on-premises environments Minneapolis, MN – October 10, 2016 — Calabrio, a leading provider of customer engagement and analytics software, today announced its Calabrio ONE multitenant cloud platform, providing omnichannel contact centers with the freedom to deploy workforce […]

October 10, 2016


Continuing A Year Of Growth And Industry Leadership, Calabrio Hosts Annual User Conference


Calabrio Customer Connect 2016 to focus on catalyzing growth through customer-centric strategies Minneapolis, MN – September 13, 2016 — Calabrio, a leading provider of customer engagement and analytics software, will bring together contact center and customer engagement professionals for the sixth annual Calabrio Customer Connect in Minneapolis, October 9-12, 2016. The event caps off a […]

September 13, 2016


Calabrio Named a Leader in Workforce Optimization Suites by Independent Research Firm


Calabrio earns top scores possible in interaction recording, performance management and customer satisfaction Minneapolis, MN – September 1, 2016 – Calabrio, a leading provider of customer engagement and analytics software, today announced it was named a Leader by Forrester Research, Inc. in “The Forrester Wave™: Workforce Optimization Suites, Q3 2016” report. Calabrio’s customer-friendly model is recommended […]

September 1, 2016


KKR to Acquire Calabrio, a Global Leader in Customer Engagement and Analytics Software


Acquisition Accelerates Global Growth with Goal of Transforming Contact Centers into Value Centers for Businesses Minneapolis, MN – August 30, 2016 — Calabrio, a leading provider of customer engagement and analytics software, and KKR, a leading global investment firm, announced today that they have entered into a definitive purchase agreement whereby KKR will acquire Calabrio. […]

August 30, 2016


Calabrio Announces New Vice President of Support Operations


Charles Burnett to lead Calabrio Training, Support and Implementation Services Minneapolis, MN – August 23, 2016 — Calabrio, a leading provider of customer engagement and analytics software, has hired software and technology veteran Charles Burnett to serve as vice president of support operations. Burnett will report to Calabrio CEO, Tom Goodmanson and be responsible for […]

August 23, 2016


Calabrio Named Star Tribune Top Workplace for Third Consecutive Year


2016 Top Workplaces award recognizes the most progressive companies in Minnesota Minneapolis, MN — June 27, 2016 — Calabrio, a leading provider of customer engagement and analytics software, has been named one of the Top 150 Workplaces in Minnesota by the Star Tribune for the third consecutive year. Calabrio ranked 12th on the midsize company […]

June 27, 2016


Five9 and Calabrio Announce Strategic Partnership to Offer Contact Center Software Plus Workforce Optimization with Analytics


Market leaders join forces to deliver industry’s most comprehensive cloud customer engagement solution San Ramon, CA and Minneapolis, MN – June 22, 2016 — Five9 (NASDAQ: FIVN), a leading provider of cloud contact center software, and Calabrio, a leading provider of customer engagement and analytics software, today announced a strategic partnership in which Five9 will resell Calabrio’s […]

June 22, 2016


Calabrio Named 2016 CRM Excellence Award Winner


Calabrio ONE recognized for helping businesses improve customer experience Minneapolis, MN — June 7, 2016 — Calabrio, a leading provider of customer engagement and analytics software, today announced that TMC’s CUSTOMER magazine has named the Calabrio ONE software suite a 2016 CRM Excellence Award winner. “Enabling our customers to succeed in customer experience is at […]

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June 7, 2016


Calabrio Announces New Vice President of Marketing


Enterprise SaaS marketing veteran Rebecca Martin to lead company’s continued growth in customer engagement and analytics Minneapolis, MN – May 4, 2016 — Calabrio, a leading provider of customer engagement and analytics software, has hired experienced SaaS and B2B marketing executive, Rebecca Martin, to serve as vice president of marketing. Martin will report to Calabrio […]

May 4, 2016


Calabrio and Strategic Products and Services (SPS) Partner to Bring Industry Leading Customer Engagement Technology to New Markets


Minneapolis, MN — April 6, 2016 — Calabrio, a customer engagement software company that provides analytic insights to catalyze growth, and Strategic Products and Services (SPS), a leading Unified Communications System Integrator and managed services provider, today announced a partnership that will bring industry-leading customer engagement software to new markets. SPS helps clients across the world […]

April 6, 2016


Calabrio and Interactions Join Forces to Strengthen Analytics for Improved Customer Engagement


Advanced analytics solution provides a faster, easier way to gain insights around customer experience. Minneapolis, MN and Franklin, MA – March 1, 2016 — Calabrio, a customer engagement software company that provides analytic insights to catalyze growth, and Interactions, a leader in speech and natural language technology for customer care, today announced a partnership that […]

March 1, 2016


Calabrio Continues Explosive Growth, Closes 2015 with More Than 160 New Customers


Calabrio Records More Than One Billion Calls, Named a “Leader” in the Gartner Magic Quadrant and Sees More Than One-Third of Sales from Competitive Displacements Minneapolis, MN – February 24, 2016 — Calabrio, a customer engagement software company that provides analytic insights to catalyze growth, closed 2015 with record numbers and continued market leadership. “2015 […]

February 24, 2016


Calabrio Named a Leader in Gartner’s Magic Quadrant for Customer Engagement Center Workforce Optimization


Positioning based on completeness of vision and ability to execute Minneapolis, MN – December 10, 2015 – Calabrio, a leading provider of customer engagement and analytics technology, today announced that Gartner, Inc. has for the first time, positioned the company as a Leader in the December 2015 Gartner Magic Quadrant for Customer Engagement Center Workforce Optimization. […]

December 10, 2015


Ventana Research Honors Calabrio Customer with 2015 Leadership Award for Contact Center and Call Center


Alexander Wareham of AAA Western and Central New York recognized for innovation, technology and leadership Minneapolis, MN – December 3, 2015 – Calabrio, a leading provider of customer engagement and analytics software, today announced that Ventana Research has honored Calabrio customer Alexander Wareham, manager of planning, analytics and quality at AAA Western and Central New York […]

December 3, 2015


Veteran CFO Joins Calabrio as Company Experiences Explosive Growth


Theresa McGlothlen to Lead Finance Team of Minneapolis-based Software Company Minneapolis, MN – November 3, 2015 — Calabrio, a leading provider of customer engagement and analytics software, has hired veteran finance executive Theresa McGlothlen to serve as Chief Financial Officer (CFO). In addition to overseeing the financial function of the company, McGlothlen will play a […]

November 3, 2015


Calabrio to Co-Host Webinar on Importance of Omni-channel in Retail Contact Centers to the Customer Experience


Calabrio and Infinite Green co-host free online event about the changing landscape of customer service in the retail industry Minneapolis, MN – October 2, 2015 — Calabrio, a leading provider of contact center workforce optimization (WFO) and voice of the customer (VoC) analytics software, announced today that it will host a complimentary webinar in conjunction […]

October 2, 2015


Calabrio Receives 2015 CUSTOMER Magazine TMC Labs Innovation, Contact Center Technology and Solutions Product of the Year Awards


Calabrio Honored for Innovation, Technology and Industry Leadership Minneapolis, MN – September 23, 2015 — Calabrio announced today that TMC, a global, integrated media company, has honored the company with three 2015 TMC Awards presented by TMC’s CUSTOMER Magazine. Calabrio has been selected for the following: 2015 TMC Labs Innovation Award 2015 TMC Contact Center Technology […]

September 23, 2015


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