Press Releases | Calabrio

Press Releases

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CALABRIO ONE NOW FULLY INTEGRATED WITH GENESYS CLOUD CX™


CALABRIO ONE NOW FULLY INTEGRATED WITH GENESYS CLOUD CX™ True-cloud, workforce-performance leader combines WEM suite with Genesys Cloud CX™ to give customers a more flexible, feature-rich solution Minneapolis, MN — April 12, 2023 — Calabrio, the workforce performance company, today announced the full-suite integration of Calabrio ONE to Genesys Cloud CX™. Launching this integration makes [...]

April 12, 2023


Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution


Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution Cloud Contact Center Leaders Collaborate to Empower Agents and Elevate the Customer Experience Minneapolis, MN — March 27, 2023 — Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The cloud-to-cloud integration gives [...]

March 27, 2023


Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service


Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service Minneapolis, MN — February 8, 2023 — Calabrio, the workforce performance company, today announced it has been named to G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 [...]

February 8, 2023


Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth


Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth Minneapolis, MN — January 17, 2023 — Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Kevin succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company [...]

January 17, 2023


Calabrio Welcomes SaaS Experts Daniel Maier and Ryan Toben to Further Develop Revenue Acquisition and Customer Success Initiatives


Calabrio Welcomes SaaS Experts Daniel Maier and Ryan Toben to Further Develop Revenue Acquisition and Customer Success Initiatives Calabrio continues to attract top-tier talent as the cloud contact center landscape evolves Minneapolis, MN — October 25, 2022 — Calabrio, the workforce performance company, has hired Daniel Maier as chief revenue officer and Ryan Toben as [...]

October 25, 2022


Calabrio Appoints New Leader of Customer Service & Support Team in Mission to Be Trusted Ally for Customers’ Success


Calabrio Appoints New Leader of Customer Service & Support Team in Mission to Be Trusted Ally for Customers' Success Dave Orstad joins Calabrio’s executive team to lead global initiatives in professional services and customer support Minneapolis, MN — October 18, 2022 — Calabrio, the workforce performance company, has hired Dave Orstad as SVP professional services [...]

October 18, 2022


Contact Centers and Brands “Power UP!” at Calabrio Customer Connect 2022


Contact Centers and Brands “Power UP!” at Calabrio Customer Connect 2022 Annual action-packed conference is back live and in-person after a two-year virtual hiatus Minneapolis, MN — September 27, 2022 — Calabrio, the workforce performance company, welcomes customers to Calabrio Customer Connect (C3) in-person in Orlando, Florida, after two years of virtual events. The annual [...]

September 27, 2022


New Calabrio Research: Consumers Judge Brands Based on their Customer Service Experience, but Brands are not Empowering Contact Center Employees for Success


New Calabrio Research: Consumers Judge Brands Based on their Customer Service Experience, but Brands are not Empowering Contact Center Employees for Success 90% of managers think they are treating agents as brand guardians, yet only 33% of consumers agree. Minneapolis, MN — September 15, 2022 — Calabrio, the workforce performance company, has identified a direct [...]

September 15, 2022


Standard Bank selects Calabrio for its cloud-first approach to workforce optimisation and close integration with Amazon Connect


Standard Bank selects Calabrio for its cloud-first approach to workforce optimisation and close integration with Amazon Connect Cloud-based workforce management solution supports 4,000 contact centre agents at one of Africa’s largest banks   Calabrio, the customer experience intelligence company providing cloud-first workforce optimisation solutions, announced today that Standard Bank, one of Africa’s largest banks, has selected [...]

March 26, 2022


New Self-Scheduling Package from Calabrio Empowers Agents to Have Greater Influence Over Work-Life Balance


New Self-Scheduling Package from Calabrio Empowers Agents to Have Greater Influence Over Work-Life Balance Calabrio’s unique offering addresses the greatest source of agent stress in the modern, omnichannel contact center Minneapolis, MN — February 23, 2022 — Today, Calabrio, the customer experience intelligence company, announced the extension of its self-scheduling features available in Calabrio Workforce [...]

March 14, 2022


Calabrio Releases New Performance Coaching to Facilitate Agent Success and Customer Service Excellence


Calabrio Releases New Performance Coaching to Facilitate Agent Success and Customer Service Excellence Integrated, data-driven module provides tools to better support, develop and engage agents, allowing them to better meet rising interaction volumes and complexity  Minneapolis, 1 February 2022 – Calabrio, the customer experience intelligence company, today announced its new coaching solution for agent performance [...]

March 10, 2022


Cazoo uses Calabrio Workforce Management to support fast-growing business


Cazoo uses Calabrio Workforce Management to support fast-growing business Automated cloud WFM solution supports hundreds of agents handling tens of thousands of voice and live chat conversations as Cazoo contact centre over doubles in size London, UK — March 1, 2022 — Calabrio, the customer experience intelligence company, announced today that Cazoo, the UK online [...]

March 1, 2022


Calabrio Named an Exemplary Vendor in Ventana Research’s 2022 Agent Management Value Index Report


Calabrio Named an Exemplary Vendor in Ventana Research’s 2022 Agent Management Value Index Report New report helps organizations find the best agent management vendor across seven product and customer experience evaluation categories Minneapolis, MN — December 16, 2021 — Calabrio, the customer experience intelligence company, has been positioned in the top category as an Exemplary [...]

December 16, 2021


Calabrio Introduces First SVP of Corporate Development to Capitalize on Growth and Market Opportunity


Calabrio Introduces First SVP of Corporate Development to Capitalize on Growth and Market Opportunity New executive, Tim Klein, brings more than 25 years of combined business development and financial experience to the Calabrio leadership team Minneapolis, MN — November 9, 2021 — Calabrio, the customer experience intelligence company, welcomes Tim Klein as Calabrio’s first Senior [...]

November 9, 2021


Calabrio Introduces First SVP of Corporate Development to Capitalize on Growth and Market Opportunity


Calabrio Introduces First SVP of Corporate Development to Capitalize on Growth and Market Opportunity New executive, Tim Klein, brings more than 25 years of combined business development and financial experience to the Calabrio leadership team Minneapolis, MN — November 9, 2021 — Calabrio, the customer experience intelligence company, welcomes Tim Klein as Calabrio’s first Senior [...]


New Calabrio Report, Launched at Customer Event, Diagnoses Why Contact Centers Struggle with High Agent Turnover in 2021


New Calabrio Report, Launched at Customer Event, Diagnoses Why Contact Centers Struggle with High Agent Turnover in 2021 Report unveiled on day one of Calabrio Customer Connect (C3) digs into agent wellbeing and shows the key importance of employee-centricity and agent retention as the industry faces “The Great Resignation” Minneapolis, MN — October 5, 2021 [...]

October 5, 2021


Thoma Bravo Completes Acquisition of Calabrio


Thoma Bravo Announces Strategic Acquisition of Calabrio to Accelerate Company’s Cloud-first Customer Experience Growth Minneapolis and San Francisco — April 19, 2021 — Thoma Bravo, a leading private equity investment firm focused on the software and technology-enabled services sectors, today announced the completion of its acquisition of Calabrio, the customer experience intelligence company. Founded in [...]

April 19, 2021


Spark NZ Selects Calabrio as Part of Unified Front Line Initiative


Spark NZ Selects Calabrio as Part of Unified Front Line Initiative Cloud-first workforce engagement management platform chosen to enable market-leading digital services company to flow workforce across contact centres, retail stores and at-home visits to be where their customers are New Zealand — April 14, 2021 — Calabrio, the customer experience intelligence company, has been [...]

April 14, 2021


Nearly Three-Quarters of Contact Centers That Moved to the Cloud Did So During the Pandemic. Here’s What They’re Expecting Next.


Nearly Three-Quarters of Contact Centers That Moved to the Cloud Did So During the Pandemic. Here's What They're Expecting Next. Calabrio study shows that the pandemic-driven cloud migration is generating unexpected value and reveals insights into strategic trends and opportunities for cloud-based contact centers Minneapolis — March 30, 2021 — Calabrio, the customer experience intelligence [...]

March 30, 2021


Thoma Bravo Announces Strategic Acquisition of Calabrio


Thoma Bravo Announces Strategic Acquisition of Calabrio to Accelerate Company’s Cloud-first Customer Experience Growth Acquisition from KKR follows significant growth and successful evolution to the cloud Minneapolis and San Francisco — March 23, 2021 — Thoma Bravo, a leading private equity investment firm focused on the software and technology-enabled services sectors, and Calabrio, the customer [...]

March 23, 2021


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