Calabrio Appoints New CFO to Accelerate Business Transformation Amid SaaS Market Growth
Calabrio bolsters executive team for evolving contact center landscape
Minneapolis, MN — April 24, 2023 — Calabrio, the workforce performance company, today announced the appointment of Todd Laddusaw as its new Chief Financial Officer. Laddusaw brings over 20 years of financial leadership at private equity and Software as a Service (SaaS) companies, including Appriss, Virgin Pulse, and Red Brick Health.
“Calabrio is on a rapid growth trajectory, and Todd’s deep experience in financial planning and analysis, as well as business transformation, will be instrumental in driving our continued growth and success,” said Kevin Jones, Chief Executive Officer of Calabrio. “Todd’s background working at multinational corporations and living overseas will be an integral part of our international expansion initiatives.”
In his new role, Laddusaw will spearhead the finance, accounting, tax, and legal functions. His appointment comes as the company continues to experience robust growth and transformation in the SaaS market, driven by its industry-leading workforce performance solutions.
“I’ve been following Calabrio’s journey for quite some time, and I’m honored to join this well-versed team of innovators,” said Laddusaw. “Calabrio has an established reputation in the market and a long history of evolving to exceed customer expectations. I appreciate that even amidst client successes, there is a strong sense of urgency to continue transforming the business.”
Calabrio’s growth in the SaaS market has been bolstered by its vision for product innovation and technology partnerships. Calabrio continues to invest in its platform partnerships, such as recent integration announcements with Zoom and Genesys, to give even more customers access to the only true-cloud, enterprise-grade, workforce performance solution on the market. Additionally, its integration with OpenAI has accelerated the potential of Calabrio’s proprietary AI and machine learning (ML) capabilities and its mission to augment agent performance, not replace it.
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement, and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.