Calabrio Press Releases

Press Releases

Big news—straight from the source.

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Calabrio Users Gather in Minneapolis this Week for Annual Summit – Accelerate 2014


Agenda spans innovation, education, business acceleration strategies and the need for change in the Workforce Optimization industry  Minneapolis, MN –  Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, hosts their Annual User Group Summit this week in Minneapolis, Minn., where Calabrio is headquartered. Following a massive growth year in 2013, in which […]

September 15, 2014


Calabrio Accelerates In Avaya Marketplace, Announces Joint Partnership With AdvanTel Networks


Modern, easy-to-use WFO and analytics to be integrated by premier technology solutions provider Minneapolis, MN – August 3, 2014 – Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today announced a joint partnership with AdvanTel Networks, a premier technology solutions provider, marking further expansion within the Avaya partner network. Based in San Jose, […]

September 3, 2014


Calabrio Celebrates Strategic Business Growth


Contact center workforce optimization and analytics provider grows first quarter software sales by more than 84 percent year over year; Company grows employment nearly 40 percent, releases three new products and surpasses 4,000 clients served in past year Minneapolis, MN – Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today celebrated [...]

August 2, 2014


Calabrio Named a 2014 Top Workplace


Leading software company is distinguished among Minnesota businesses for strong dedication to employee well-being and success Minneapolis, MN – Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today announced it has been named one of the Top 100 Workplaces in Minnesota by the Star Tribune. The accolade highlights Calabrio’s dedication […]

June 16, 2014


Calabrio Expands ACD Integrations with Avaya Aura Contact Center


Calabrio ONE® Workforce Optimization Suite and Communications Server 1000 platform now directly integrated, benefitting Avaya customers worldwide Minneapolis, MN — Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today announced continued expansion of its award-winning Calabrio ONE Workforce Optimization Suite in the Avaya marketplace by directly integrating its software with the Avaya […]

May 28, 2014


Calabrio Renews Calabrio Freedom Program, Empowers Contact Centers to Make the Switch


Amid industry consolidation and uncertainty, Calabrio Freedom offers companies a clear pathway to upgrade to next-generation WFO and Analytics software for greater long-term value Minneapolis, MN — Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today renewed its Calabrio Freedom program, an incentive program that makes it easy and affordable for organizations […]

May 22, 2014


Calabrio Receives TMC’s CUSTOMER Magazine’s 2014 Product of the Year Award


Calabrio announced today that TMC, a global, integrated media company, has named Calabrio Desktop Analytics as a CUSTOMER 2014 Product of the Year Award winner. The addition of Desktop Analytics to the powerful Calabrio ONE arsenal provides contact centers with clear insight into what applications agents are using and what business processes they are following while on the call. Without […]

January 23, 2014


Calabrio Positioned as Visionary in Gartner’s Magic Quadrant for Workforce Optimization


Marks Calabrio’s second consecutive placement as the only vendor in the Visionary category  Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, has once again been positioned as the only Visionary vendor in the 2013 Magic Quadrant for Contact Center Workforce Optimization, which evaluates vendors based on their completeness of […]

December 5, 2013


Calabrio Selects AudioCodes SmartWORKS PLUS to Enable Contact Center and Enterprise Recording on More Platforms


Integration of SmartWORKS PLUS expands addressable market and simplifies PBX integrations for Calabrio ONE  Somerset, NJ – AudioCodes, a leading provider of Voice over IP (VoIP) technologies and Voice Network products, today announced that SmartWORKS PLUS, a web-based Call Recording developer kit, was selected by Calabrio Inc. to expand the call recording capabilities in Calabrio […]

December 3, 2013


Calabrio Customers Awarded for Achieving Exceptional Customer Service


Polaris, Green Mountain Coffee Roasters and AAA of Western and Central New York receive CRMXcellence Challenge Awards for improving contact center performance Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced its customers are among the elite customer service organizations honored with a CRMXcellence Challenge Award. Polaris, Green Mountain […]

November 26, 2013


Calabrio ONE Wins Stevie Award for Simplifying Analytics and Customer Relationship Management


2013 American Business Awards honors Calabrio ONE Speech Analytics with Silver Stevie Award for ‘New Product or Service of the Year’ Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced that its Calabrio ONE® Speech Analytics solution has been named the Silver Stevie® Award winner by the 2013 […]

October 29, 2013


Calabrio Raises the Bar for Usability in Workforce Optimization


Newest version of Calabrio ONE suite features an innovative new user experience and advances capabilities to support the integrated, connected contact center Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced it has enhanced its Calabrio ONE® Workforce Optimization Suite to advance ease-of-use, broaden integrations and provide more […]

October 1, 2013


Calabrio User Group Focuses on Analytics, Innovation, Contact Center Evolution and More at 2013 National Summit


Minneapolis, MN — Calabrio, Inc., a leading provider of  contact center workforce optimization software and analytics software, announced today the agenda for its 2013 Calabrio User Group (CUG) National Summit, held September 17-20, 2013, in Miami, Fla. During the Summit, customers will network and share experiences surrounding new technology, business challenges and opportunities, as well as take advantage […]

September 17, 2013


Calabrio Makes Voice of the Customer an Accessible Dimension of Big Data


Calabrio Speech Analytics makes it easy to reveal meaningful customer insights in otherwise complex data initiatives Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced its Calabrio Speech Analytics solution is helping businesses make it easy to incorporate voice analytics as part of their big data initiatives. As businesses […]

September 12, 2013


Calabrio Shares Expertise on Customer Experience Management at ITEXPO


Calabrio’s Tom Sullivan to provide insight on voice of the customer in big data and right-time customer engagement at business communications technology event in Las Vegas Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, announced today that Tom Sullivan, senior product manager for the company, will present at ITEXPO Las Vegas, […]

August 27, 2013


Calabrio Customers Share Their Success and Insight at ITEXPO’s Case Study U


Calabrio ONE users will discuss use of next-gen customer interaction technology, social media and optimization techniques at business communications event Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced that Calabrio customers Republic Services, Green Mountain Coffee Roasters, AAA of Western and Central NY, and Polaris have been […]


Latest Versions of Calabrio Workforce Management and Calabrio Quality Management Rated “Avaya Compliant”


 Calabrio Workforce and Quality Management solutions are compatible with key Avaya contact center solutions Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced that its latest versions of Calabrio Workforce Management and Calabrio Quality Management solutions are compliant with key contact center solutions from Avaya, a global provider […]

August 6, 2013


Calabrio Receives 2013 Speech Technology Excellence Award From TMC and CUSTOMER Magazine


Calabrio Speech Analytics Honored for Exceptional Applications  Minneapolis, MN — Calabrio announced today that TMC, a global, integrated media company, has granted Calabrio Speech Analytics with a 2013 Speech Technology Excellence Award, presented by CUSTOMER magazine. Calabrio Speech Analytics allows 100% of calls to be reviewed while providing actionable results. With Calabrio Speech Analytics contact centers can create keyword searches […]

August 1, 2013


Calabrio Delivers the Power of Web 2.0 Speech Analytics to Workforce Optimization


Minneapolis, MN — July 17, 2012 — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today unveiled the first Web 2.0-based Speech Analytics application to be fully-integrated within a comprehensive workforce optimization framework. Calabrio ONE software suite now offers speed, ease-of-use and flexibility for customers seeking an analytics-driven to ensure that companies have […]

July 17, 2013


Calabrio Innovation Center Opens Doors and Opportunities for Advanced Contact Center Best Practices and Performance


New center and services provide Calabrio customers with hands-on education and innovation consulting to take customer service to the next level Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced the opening of the Calabrio Innovation Center, a state-of-the-art training and consulting center with services dedicated to the […]

July 15, 2013


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