Press Releases | Calabrio

Press Releases

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Calabrio Unveils Industry’s First Software-based Contact Center Suite in Web 2.0 Framework at VoiceCon Spring, Orlando


Also New Calabrio Speech Analytics Identifies Customer Service Issues, Detects Trends, Improves Agent Performance Orlando, FL — Calabrio, Inc., a leading provider of customer interaction and contact center management software, today introduced Calabrio One, the first and only software-based contact center suite to deliver workforce optimization (WFO) applications in a Web 2.0 framework. New applications in […]

March 22, 2010


Calabrio Announces Call Recording Export Software for Archiving and Speech Analytics


Software Eases Users into Benefits of Speech Analytics Technology Minneapolis, MN — Calabrio, Inc., a leading provider of customer interaction and contact center management software, today introduced Calabrio Recording Export (CRX), a software-based transfer utility that allows contact centers to export multiple call recordings in bulk for archiving and speech analytics. Calabrio Recording Export is a […]

February 22, 2010


New Calabrio Application Enables On-demand Recording Controls for All Types of Users


Minneapolis, MN — Calabrio, Inc., a leading provider of customer interaction and contact center management software, announced today a new Recording Controls application for customers using Calabrio Compliance Recording and Quality Management or Cisco Quality Management software. New phone- and web-based controls provide on-demand audio recording control and annotation capabilities for anyone who communicates by phone, […]

October 27, 2009


Calabrio Names Tom Goodmanson CEO, Paul Lidsky Takes CEO Position At Datalink


Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, announced today that it has named Tom Goodmanson president and chief executive officer effective immediately. Goodmanson was promoted from chief financial officer to replace Paul Lidsky. Lidsky will become president and chief executive officer at Datalink Corporation. […]

June 21, 2009


Calabrio Announces Calabrio Compliance Recording and Quality Management Version 2.7 featuring Redundancy Enhancements for Uninterrupted Service


Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, announced today a new version of Calabrio Compliance Recording and Quality Management, version 2.7, which features a redundant CTI (Computer Telephony Integration) service option for greater reliability, enhanced archival options to strengthen PCI (Payment Card Industry) compliance, […]

March 3, 2009


Calabrio Announces New Compliance Recording Bundle, Expanded Options for Recording on Thin Clients, and PCI Compliance


Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced a new Calabrio Compliance Recording and Quality Management solution. Enhancements include a stand-alone bundle for compliance recording, PCI (Payment Card Industry) compliance, and more deployment options to accommodate thin client and mobile agent environments in […]

October 1, 2008


Calabrio Announces a New Architectural Direction with its Calabrio One™ Suite


Also Announces Enhancements to Workforce Optimization Products and Desktop Integrations for Leading CRM Applications Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today at VoiceCon announced a new architectural direction for its software that will be built in an Enterprise 2.0 framework. The new approach […]

March 17, 2008


Calabrio Signs Reseller Agreement with ABS Technology Architects


Reseller Program Momentum is Growing with Twelve Partners Signed Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced at VoiceCon that it has added ABS Technology Architects to its growing list of resellers of the Calabrio One™ suite of unified interaction products. ABS Technology […]


Calabrio Adds Seasoned CFO to Executive Team Tom Goodmanson Joins as Chief Financial Officer


Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, announced today that it has appointed Tom Goodmanson chief financial officer, effective immediately.  Most recently, Goodmanson was CFO for Gelco Information Network. As Calabrio’s CFO, Goodmanson is responsible for managing all financial functions including financial reporting, investment […]

January 14, 2008


Calabrio Secures $8 Million in Series B Funding


Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced that it has closed an $8 million Series B round of financing from BlueStream Ventures and Split Rock Partners. The financing coincides with Calabrio’s formal spin-off from Spanlink Communications on Nov. 1, 2007. The proceeds […]

November 27, 2007


Calabrio Announces New Releases of its Workforce Optimization Products


Enhancements Reduce Deployment and Management Time, Maximizing the Return On Investment Minneapolis, MN — October 30, 2007 — Calabrio, Inc., a leading provider of workforce optimization and unified contact center desktop software, today announced new releases of its Calabrio Quality Management and Calabrio Workforce Management software. The products are built from the ground up to be simple to […]

October 30, 2007


Calabrio to Spin Off from Spanlink as a Separate Company


Minneapolis, MN — October 16, 2007 — Spanlink Communications today announced it intends to spin off its Calabrio Software division. Calabrio, Inc. will operate as a separate, independent company and focus directly on the development and distribution of customer interaction and workforce optimization software for IP-based contact centers. The new company will start out with approximately 500,000 […]

October 16, 2007


Spanlink Separates Products and Services Businesses


Minneapolis, MN — February 20, 2007 — Spanlink Communications, Inc. a leading provider of contact center and business communications solutions based on VoIP technologies, today announced that it has split the company into two separate divisions in order to sharpen its focus on the growing market opportunities for each business. The Spanlink Communications division will maintain focus on […]

February 20, 2007


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