Press Releases

Calabrio’s Workforce Optimization Suite Breaks New Ground with Personalized Widget-Based Dashboards and a Streamlined User Experience

Web 2.0-based software suite designed to deliver better results with less time, money and effort Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization software, today released an all new design of its Web 2.0-based Calabrio ONE® enterprise software suite. Calabrio ONE is the first workforce optimization suite to draw on proven […]

February 22, 2011

Calabrio to Support Cisco’s Media Capture Platform for Call Recording, Quality Management and Analytics

Minneapolis, MN — Calabrio, Inc., a leading provider of contact center management and customer interaction software, announced that its Calabrio Call Recording and Calabrio Quality Management software products will support Cisco’s media capture platform recently announced by Cisco. Calabrio customers will have the flexibility to leverage this new recording architecture across the enterprise for call recording, […]

November 10, 2010

Calabrio Unveils Industry’s First Software-based Contact Center Suite in Web 2.0 Framework at VoiceCon Spring, Orlando

Also New Calabrio Speech Analytics Identifies Customer Service Issues, Detects Trends, Improves Agent Performance Orlando, FL — Calabrio, Inc., a leading provider of customer interaction and contact center management software, today introduced Calabrio One, the first and only software-based contact center suite to deliver workforce optimization (WFO) applications in a Web 2.0 framework. New applications in […]

March 22, 2010

Calabrio Announces Call Recording Export Software for Archiving and Speech Analytics

Software Eases Users into Benefits of Speech Analytics Technology Minneapolis, MN — Calabrio, Inc., a leading provider of customer interaction and contact center management software, today introduced Calabrio Recording Export (CRX), a software-based transfer utility that allows contact centers to export multiple call recordings in bulk for archiving and speech analytics. Calabrio Recording Export is a […]

February 22, 2010

New Calabrio Application Enables On-demand Recording Controls for All Types of Users

Minneapolis, MN — Calabrio, Inc., a leading provider of customer interaction and contact center management software, announced today a new Recording Controls application for customers using Calabrio Compliance Recording and Quality Management or Cisco Quality Management software. New phone- and web-based controls provide on-demand audio recording control and annotation capabilities for anyone who communicates by phone, […]

October 27, 2009

Calabrio Names Tom Goodmanson CEO, Paul Lidsky Takes CEO Position At Datalink

Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, announced today that it has named Tom Goodmanson president and chief executive officer effective immediately. Goodmanson was promoted from chief financial officer to replace Paul Lidsky. Lidsky will become president and chief executive officer at Datalink Corporation. […]

June 21, 2009

Calabrio Announces Calabrio Compliance Recording and Quality Management Version 2.7 featuring Redundancy Enhancements for Uninterrupted Service

Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, announced today a new version of Calabrio Compliance Recording and Quality Management, version 2.7, which features a redundant CTI (Computer Telephony Integration) service option for greater reliability, enhanced archival options to strengthen PCI (Payment Card Industry) compliance, […]

March 3, 2009

Calabrio Announces New Compliance Recording Bundle, Expanded Options for Recording on Thin Clients, and PCI Compliance

Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced a new Calabrio Compliance Recording and Quality Management solution. Enhancements include a stand-alone bundle for compliance recording, PCI (Payment Card Industry) compliance, and more deployment options to accommodate thin client and mobile agent environments in […]

October 1, 2008

Calabrio Announces a New Architectural Direction with its Calabrio One™ Suite

Also Announces Enhancements to Workforce Optimization Products and Desktop Integrations for Leading CRM Applications Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today at VoiceCon announced a new architectural direction for its software that will be built in an Enterprise 2.0 framework. The new approach […]

March 17, 2008

Calabrio Signs Reseller Agreement with ABS Technology Architects

Reseller Program Momentum is Growing with Twelve Partners Signed Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced at VoiceCon that it has added ABS Technology Architects to its growing list of resellers of the Calabrio One™ suite of unified interaction products. ABS Technology […]

Calabrio Adds Seasoned CFO to Executive Team Tom Goodmanson Joins as Chief Financial Officer

Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, announced today that it has appointed Tom Goodmanson chief financial officer, effective immediately.  Most recently, Goodmanson was CFO for Gelco Information Network. As Calabrio’s CFO, Goodmanson is responsible for managing all financial functions including financial reporting, investment […]

January 14, 2008

Calabrio Secures $8 Million in Series B Funding

Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced that it has closed an $8 million Series B round of financing from BlueStream Ventures and Split Rock Partners. The financing coincides with Calabrio’s formal spin-off from Spanlink Communications on Nov. 1, 2007. The proceeds […]

November 27, 2007

Calabrio Announces New Releases of its Workforce Optimization Products

Enhancements Reduce Deployment and Management Time, Maximizing the Return On Investment Minneapolis, MN — October 30, 2007 — Calabrio, Inc., a leading provider of workforce optimization and unified contact center desktop software, today announced new releases of its Calabrio Quality Management and Calabrio Workforce Management software. The products are built from the ground up to be simple to […]

October 30, 2007

Calabrio to Spin Off from Spanlink as a Separate Company

Minneapolis, MN — October 16, 2007 — Spanlink Communications today announced it intends to spin off its Calabrio Software division. Calabrio, Inc. will operate as a separate, independent company and focus directly on the development and distribution of customer interaction and workforce optimization software for IP-based contact centers. The new company will start out with approximately 500,000 […]

October 16, 2007

Spanlink Separates Products and Services Businesses

Minneapolis, MN — February 20, 2007 — Spanlink Communications, Inc. a leading provider of contact center and business communications solutions based on VoIP technologies, today announced that it has split the company into two separate divisions in order to sharpen its focus on the growing market opportunities for each business. The Spanlink Communications division will maintain focus on […]

February 20, 2007