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Tom’s Take on the Calabrio User Group’s 2013 Annual Event

CUG 2013 As I sit down to write my summary of the 2013 Calabrio User Group (CUG) National Summit, my thoughts center on how much we have accomplished as a company with the support of such extraordinary customers. Calabrio customers have been truly integral to how far we’ve come in 6 short years. When we […]

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Desktop Analytics: It’s Not Just What You Say, It’s What You Do

Find out how Calabrio desktop analytics can hold your workforce accountable Big Data is like a puzzle: there’s a lot of great information, but if you don’t have every piece you need, then you can’t complete the picture. Having the big picture is important when you are relying on the data to make informed business […]

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Meet Your New Market Research Team: The Contact Center

Marketers have it easy – right? Data from various sources, including social media, are providing streams of new information rich with insight from customers about what they like – and don’t like – about a company’s products, advertisements, positioning, etc. With so much information pouring in from all angles, it can be overwhelming for CMOs. And, […]

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Desktop Analytics for the Masses

Calabrio integrates Desktop analytics With the advent of Calabrio’s Web 2.0-based Calabrio ONE workforce optimization platform a couple of years ago, the company has earned a reputation for offering contact center solutions for the masses. Not only are Calabrio’s solutions easy to use, their graphical user interfaces and familiar drop-down menus mean that no specialized […]

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Why Scalability is Important in a Call Recording Platform

In the communications industry, the word “scale” is typically associated with the addition of more equipment—a notion that is also tied to more cost and complexity. At Calabrio, however, we feel that scalability should be less about growing bigger, and instead growing better. We strive to make activities in the contact center simpler, yet more […]

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Contact Center 2013: The Hub of Customer Interaction

As 2012 comes to a close, many of us are thinking about what might lie ahead in 2013. What’s my prediction? In 2013, the market will feel the impact of simplified analytics solutions as customers begin to master analytic processes and measure results. Contact centers will become an increasingly valuable resource as the hub of […]

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4 Steps to Increase the ROI of Your Call Recording Software

Call recording has significantly evolved since first introduced to the contact center industry. Solutions have advanced to be essential and active initiatives inside of businesses seeking to strengthen customer satisfaction, adhere to regulations, reduce customer call disputes and effectively monitor compliance. As the applications have become more mission critical, however, the complexity of key underlying […]

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Finding Simplicity in Big Data

Big Data is top-of-mind for many of us in the information technology sector because it presents a big challenge and a greater opportunity. IDC estimates that each year the digital universe creates and replicates 1.8 zettabytes of information—that’s 1.8 trillion gigabytes. In order to extract the value that lies within this data, businesses must adopt […]

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