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Calabrio Customer Connect (C3) 2018: Where Contact Center Innovators Amplify Their Connections with Customers and Employees

It’s that time of year again—time for Calabrio’s annual user conference Calabrio Customer Connect (C3)! And have we got an amazing event in store for you. Aptly themed “Amplify the Connection,” our eighth annual conference will give you the tools you need to turn your contact center into a centralized source of invaluable customer data […]

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C3 2018 Speaker Spotlight: Q&A with Ryan Bradley, Selective Insurance

We are just two weeks out from Calabrio Customer Connect (C3), September 10-13 at the Gaylord Opryland Resort & Convention Center in Nashville, TN. Check out the latest from the 2018 Speaker Spotlight series. Ryan Bradley, vice president at Selective Insurance, will be sharing his simple approach for gaining buy-in for analytics across your organization, […]

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C3 2018 Speaker Spotlight: Q&A with Tyler Dibble, LendingClub

In the latest installment of our Calabrio Customer Connect (C3) 2018 Speaker Spotlight series, we’re highlighting customer presenter Tyler Dibble, senior manager of operations and workforce management at LendingClub. During his session at C3, he will be sharing how his organization is using Calabrio WFM to manage efficiency and improve the customer experience beyond the […]

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What came first the chicken or the egg? Happy customers or happy employees?

Tommy Palomäki at Calabrio considers the connection between happy customers and happy employees and suggests five ways to use workforce management to achieve both. What came first: the chicken or the egg?  It’s a conundrum that’s baffled people for years but does it really matter?  The same could apply in contact centers.  Why debate whether [...]
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Top 4 Ways to Elevate Agent Engagement in Your Contact Center

If you think you’ve been hearing more about agent engagement—aka “workforce engagement management (WEM)”—lately, you’re probably right. With the increasing focus on the customer experience, better engagement with the agents who serve them makes perfect sense. After all, it’s a key way organizations can elevate and sustain the contact center customer experience by: decreasing agent […]

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C3 2018 Speaker Spotlight: Q&A with Jaslyne Dolak, Erie Insurance

Calabrio Customer Connect (C3) 2018 is just a few weeks away! We’re highlighting some of our customer presenters on the Calabrio blog in a Speaker Spotlight series. Meet Jaslyne Dolak, data and analytics specialist at Erie Insurance. During her breakout session at C3 she will be sharing methods for getting your team and organization on […]

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C3 2018 Speaker Spotlight: Q&A with Mike Hedin, Young Living Essential Oils

With Calabrio Customer Connect (C3) 2018 less than a month away, we’re highlighting some of our customer presenters on the Calabrio blog in a Speaker Spotlight series. Mike Hedin, forecasting and scheduling manager at Young Living Essential Oils, will be sharing best practices for rolling out a new WFO tool globally, and ways to keep […]

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C3 2018 Speaker Spotlight: Q&A with Rob Morrissey, TD Ameritrade

Let the countdown begin, we’re less than one month away from C3! Here’s another installment of our Calabrio Customer Connect (C3) 2018 Speaker Spotlight series. Rob Morrissey, senior manager of partnerships and emerging products at TD Ameritrade, will be sharing how his company is using artificial intelligence to manage customer interactions and why contact centers […]

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