Blog - Page 20 | Calabrio

Blog

Find More Great Content
4 Distance Learning Tips from Homeschoolers for Busy Contact Center Agents

4 Distance Learning Tips from Homeschoolers for Busy Contact Center Agents

Unless you were trained as a teacher—or are married to one—this distance learning situation so many of us find ourselves in might be testing even the most hardened resolve. In fact, I’ve heard some parents go so far as referring to it as “an extreme sport.” Yet there are people who teach their kids from […]

Read More
MAKING THE MOVE TO CLOUD IN CONTACT CENTERS: 3 KEY QUESTIONS TO ASK

4 Key Ways to Keep New WFH Contact Center Agents Happy and Engaged

More contact center agents than ever are working from home (WFH) right now. And they’re facing more than their fair share of WFH challenges—including sharing home office space with other family members and splitting their focus during work hours between job duties, childcare needs and distance learning demands. The result? Fractured attention spans, rising exhaustion, [...]
Read More
How COVID-19 Is Testing My Leadership Skills and What It Is Teaching Me Along the Way – a Weekly Update (Week Four)

How COVID-19 Is Testing My Leadership Skills and What It Is Teaching Me Along the Way – a Weekly Update (Week Four)

In my last weekly update on the leadership lessons learned during COVID-19, I discussed overcommunication: the idea that leaders need to set the tone for our managers, offer flexibility and resources for our employees, and visibly participate in meetings and our more lighthearted company virtual events and challenges. This week, instead of exploring how we […]

Read More
How COVID-19 Is Testing My Leadership Skills and What It Is Teaching Me Along the Way – a Weekly Update (Week Three)

How COVID-19 Is Testing My Leadership Skills and What It Is Teaching Me Along the Way – a Weekly Update (Week Three)

Last week, I talked about some of the inspiring ways our customers are tackling the challenge of coronavirus and strategies Calabrio is using to aid our customer network. Staying positive can be difficult now, and that’s why sharing positive stories from our network is so important. As leaders, our role is to help our people […]

Read More
Stay Connected With Customers During Uncertain Times with Calabrio and Amazon

Stay Connected With Customers During Uncertain Times with Calabrio and Amazon

With the spread of COVID-19, customer service teams are leaving traditional contact centers to work remotely and promote social distancing. Staying connected and responsive to customers under these circumstances can be challenging; access to a cloud-based contact center can be critical to resolving the new influx of cases and maintaining business continuity. Read our complete […]

Read More
How to Juggle Remote Customer Service with Distance Learning Needs

How to Juggle Remote Customer Service with Distance Learning Needs

Working from home for the first time as a customer service agent can be a mind shift. Add in new responsibilities as a distance learning instructor for your children—the situation in which so many of us find ourselves right now—and that so-called mind shift could make some feel like their heads might explode. We’re here […]

Read More
5 TIPS FOR STAYING COMPLIANT WITH REMOTE AGENTS

5 tips for staying compliant with remote agents

Over the past several years, the number of contact centers employing remote workers has grown significantly. You might have already been planning for it and started testing the waters with remote agents. Now, due to COVID-19, you might be required to quickly move your workforce to remote locations. Maintaining great customer service during this transition […]

Read More
QUICKLY DEPLOY A CLOUD CONTACT CENTER WITH CALABRIO ONE, TWILIO FLEX BOOST AND AVTEX

Quickly Deploy a Cloud Contact Center with Calabrio ONE, Twilio Flex Boost and Avtex

COVID-19 is impacting all dimensions of the workplace, from where we work to how we interact with customers and co-workers. It has highlighted the need for schedule flexibility as more employees work from home and are faced with other constraints such as school closures and childcare. With most companies in or moving toward a work-from-home […]

Read More

Start typing and press Enter to search

Send this to a friend