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C3 2018 Speaker Spotlight: Q&A with Ankur Shah, LendingClub

Calabrio Customer Connect (C3) is just around the corner! Check out the latest installment of our 2018 Speaker Spotlight series. Ankur Shah, senior manager of operations analytics at LendingClub, will be sharing how to use Calabrio WFM to drive efficiencies in back office environments during C3 2018, September 10-13 at the Gaylord Opryland Resort & […]

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C3 2018 Speaker Spotlight: Q&A with Caryn Yurkstas, Paychex

With Calabrio Customer Connect (C3) 2018 fast approaching, we’re highlighting some of our customer presenters on the Calabrio blog in a Speaker Spotlight series. Caryn Yurkstas, senior workforce management analyst at Paychex, will be sharing how her organization implemented a lab environment and how it has benefitted their contact center. C3 2018 takes place September […]

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C3 2018 Speaker Spotlight: Q&A with Alex Wozniak, Superior Propane

With Calabrio Customer Connect (C3) 2018 fast approaching, we’re highlighting a few of our customer presenters on the Calabrio blog in a Speaker Spotlight series. Alex Wozniak, director of shared services at Superior Propane, will be sharing what Intraday Management with Calabrio (WFM) is and why it’s so important for the success of your contact […]

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Eight Tips to Minimize Customer Effort and Maximize Customer Satisfaction

Making life easier for customers is the first step towards brand loyalty and business success.  Magnus Geverts at Calabrio shares his eight top tips for reducing customer effort in contact centers. All customers want is a quick and easy answer to their enquiries.  It might sound simple but the two biggest annoyances for customers, which [...]
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C3 2018 Speaker Spotlight: Q&A with Crysta Moretto, Superior Propane

With Calabrio Customer Connect (C3) 2018 fast approaching, we’re highlighting a few of our customer presenters on the Calabrio blog in a Speaker Spotlight series. Crysta Moretto, workforce analyst, will share how they approach Intraday Scheduling at Superior Propane. C3 2018 takes place September 10-13 at the Gaylord Opryland Resort & Convention Center in Nashville, […]

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Keeping the Doors Open: How the CCO and the contact centre hold the keys to retail success

Retailers are in trouble. According to the Centre for Retail Research, in 2018 alone, 23 retailers have failed, affecting 1,851 stores and 20,891 employees. In a telling sign, that number is already greater than the 1,383 stores and 12,225 employees affected in 2017. Between increasing competition, both online and in-store, and increasing customer expectations, retailers […]

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C3 2018 Speaker Spotlight: Q&A with Art Gomez, Piedmont Healthcare

With Calabrio Customer Connect (C3) 2018 fast approaching, we’re highlighting a few of our customer presenters on the Calabrio blog in a Speaker Spotlight series. Art Gomez, contact center analyst, will be presenting on how Piedmont Healthcare uses Calabrio WFM to manage rapid growth and rising call volumes. C3 2018 takes place September 10-13 at […]

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Digital Transformation: Just a Buzzword for Today’s Contact Center if You Don’t Recognize these 3 Things

It’s not an understatement to say customer service is a business’s lifeblood. It’s where a company can stand out and set itself apart from the competition by showcasing its core values, easing the burden of the sales process and forging lifelong bonds with customers. That’s why customer service is more important today than ever before. […]

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