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C3 2018 Speaker Spotlight: Q&A with Raymon Bickell, Consumer Cellular

Calabrio Customer Connect (C3) 2018 is next week! We can’t wait to see you all there. Check out our latest in the 2018 Speaker Spotlight series. Raymon Bickell, workforce management planner at Consumer Cellular, will be sharing how his company takes a proactive approach to staffing, in addition to his best practices for building a […]

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C3 2018 Speaker Spotlight: Q&A with Daniel Acosta, Houston Methodist

With only a few days remaining until Calabrio Customer Connect (C3), we’re highlighting some of our customer presenters on the Calabrio blog in a Speaker Spotlight series. Daniel Acosta, call center applications analyst III, will be sharing how Houston Methodist created a positive partnership between their IT and operations departments in order to ensure the […]

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C3 2018 Speaker Spotlight: Q&A with Robin Gomez, Radial, a bpost company

We are just a week out from Calabrio Customer Connect (C3), September 10-13 at the Gaylord Opryland Resort & Convention Center in Nashville. Check out the latest from the 2018 Speaker Spotlight series. Robin Gomez, data and analytics director at Radial, a bpost company, will be sharing use cases for metadata integration, the insights his […]

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C3 2018 Speaker Spotlight: Q&A with Josie Trimnal, Grand Canyon University

With only a few weeks remaining until Calabrio Customer Connect (C3) 2018, we’re highlighting some of our customer presenters on the Calabrio blog in a Speaker Spotlight series. Josie Trimnal, operations quality analyst at Grand Canyon University, will be sharing the results her organization has seen since implementing evaluator goals on a full-time basis and […]

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Calabrio Customer Connect (C3) 2018: Where Contact Center Innovators Amplify Their Connections with Customers and Employees

It’s that time of year again—time for Calabrio’s annual user conference Calabrio Customer Connect (C3)! And have we got an amazing event in store for you. Aptly themed “Amplify the Connection,” our eighth annual conference will give you the tools you need to turn your contact center into a centralized source of invaluable customer data […]

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C3 2018 Speaker Spotlight: Q&A with Ryan Bradley, Selective Insurance

We are just two weeks out from Calabrio Customer Connect (C3), September 10-13 at the Gaylord Opryland Resort & Convention Center in Nashville, TN. Check out the latest from the 2018 Speaker Spotlight series. Ryan Bradley, vice president at Selective Insurance, will be sharing his simple approach for gaining buy-in for analytics across your organization, […]

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C3 2018 Speaker Spotlight: Q&A with Tyler Dibble, LendingClub

In the latest installment of our Calabrio Customer Connect (C3) 2018 Speaker Spotlight series, we’re highlighting customer presenter Tyler Dibble, senior manager of operations and workforce management at LendingClub. During his session at C3, he will be sharing how his organization is using Calabrio WFM to manage efficiency and improve the customer experience beyond the […]

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What came first the chicken or the egg? Happy customers or happy employees?

Tommy Palomäki at Calabrio considers the connection between happy customers and happy employees and suggests five ways to use workforce management to achieve both. What came first: the chicken or the egg?  It’s a conundrum that’s baffled people for years but does it really matter?  The same could apply in contact centers.  Why debate whether [...]
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