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The impact of mobility on the consumer population has been tremendous. The capability to provide information to large populations instantaneously is a revolutionary development in society. Consumers are now able to communicate in real time by choice (using voice, video, chat/IM, social media, etc.). However, I don’t think we have seen this revolution in the […]
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian.
We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching.
Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
For customers and partners.