Radial + Calabrio: A Sentiment Analysis Success Story
Radial needed a better analytics platform to deliver more usable insights to internal agents and clients. The Solution? Calabrio ONE.
In this video, Radial employees, Nicole Price and Robin Gomez, discuss their WFO must haves and share how Calabrio has helped them break down data silos and drive more positive, more supportive conversations with customers with the help of sentiment analysis.
Curious how Radial used Calabrio ONE Cloud to drive a sophisticated analytics program? Check out the full case study.