Analytics and Business Intelligence

Many businesses employ analytics to mine their data to better understand their customers’ needs. Yet once you have the data, it’s a challenge to communicate it in a way that inspires others to take action.

In this webinar-on-demand from CRMXchange, Mary Moilanen, Business Intelligence Consultant at Calabrio, reveals how she helps call center leaders effectively communicate business intelligence data.

Watch this webinar to learn how to present your contact center data effectively through:

• Language
• Visualizations
• Priorities

MARY MOILANEN
Business Intelligence Consultant, Calabrio