White Papers & Reports | Calabrio

White Papers & Reports

From the latest best practices and innovative strategies to emerging trends impacting the contact center world, these are resources to keep your business moving forward.

White Papers & Reports

From the latest best practices and innovative strategies to emerging trends impacting the contact center world, these are resources to keep your business moving forward.

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April 17, 2019





CCW Market Study: Contact Center Success In The Automation Age


Learn how automation and contact center operations are co-evolving. Download the 2019 CCW Market Study on Contact Center Success In The Automation Age sponsored by Calabrio.

January 1, 2018


Gartner Magic Quadrant for Workforce Engagement Management


Calabrio Named a Visionary in the 2021 Gartner Magic Quadrant for Workforce Engagement Management.

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Why Do WFM Projects Fail?


Download our Whitepaper and learn four recommendations that may help you stay on track when implementing WFM technology in your contact center.


What is WFM – A Guide to Workforce Management


What is WFM? How does it work? Who does it impact? Get the full guide to Workforce Management.


The Contact Center Guide to Gaining Business Influence


Download the tip sheet to learn 7 tips on how to tell a captivating story with voice of the customer (VoC) data.

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Are You Listening? The Truth About What Customers Want in a Digital World


Learn how modern day technology affects the modern day consumer. Is your brand listening?


The Future of Contact Center Analytics


Analytics technology is evolving rapidly. Learn what’s in store for big data and stay ahead of the curve in your contact center.

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The Value of Time – Creating efficient, flexible experiences for customers and agents


Download this Whitepaper and learn to create efficient, flexible experiences for your customers and agents.


Lifestyle Scheduling – Finding the Healthy Balance


Well-functioning, productive contact centers have an even balance between workforce levels and workload requirements. Download the Whitepaper to learn more.


Building a Business Case for Advanced Reporting


Struggling with outdated, underpowered and overly-complicated reporting and analytics? Learn how to make the case for advanced reporting in your contact center.

Next Level reporting

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Tips and Techniques for Accurate, Effective Forecasting


Predicting the future is no easy task. A properly forecasted and staffed contact center saves the customers time and benefits your bottom line. Download the guide to learn more.


The Customer Data Often Overlooked by the C-suite


Learn from over 1,000 C-Suite executives in the U.S. and U.K., about the factors that compel change in their organization and the data sources they rely on to inform their decisions.

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Forrester Research: The ROI of Calabrio ONE


Download and learn how Calabrio ONE brought a customer a 546% ROI in this Forrester commissioned Total Economic Impact (TEI) report.


Top 10 Analytics Use Cases


Considering implementing an analytics solution in your contact center? Discover 10 practical, real-world use cases.

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Page 5 of 5
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White Papers & Reports

Top 10 Analytics Use Cases

Considering implementing an analytics solution in your contact center? Discover 10 practical, real-world use cases.

White Papers & Reports

Contact Babel – The US Customer Experience Decision Makers’ Guide 2019-20

A recent survey of 219 senior customer experience (CX) and customer contact professionals uncovers top priorities in handling the ever-changing CX environment for 2019-2020.

White Papers & Reports

The Contact Center Analytics Kit

Download the analytics kit to learn about analytics use cases, how to start an analytics program, and how Calabrio helps organizations transform customer interaction data into meaningful customer insights.

White Papers & Reports

The Health of the Contact Center Report

A recent study of 1,000 agents worldwide uncovers the true health of today’s contact centers. Read the report for key findings that can help you revitalize your agent experience.

White Papers & Reports

The Future of Contact Center Analytics

Analytics technology is evolving rapidly. Learn what’s in store for big data and stay ahead of the curve in your contact center.

White Papers & Reports

Building Next-Generation WFM for Your Contact Center

Evolve your WFM strategy to the next level and benefit the masses. Download our ebook and learn emerging best practices and see what’s in store for the future of WFM.

White Papers & Reports

The Contact Center Guide to Gaining Business Influence

Download the tip sheet to learn 7 tips on how to tell a captivating story with voice of the customer (VoC) data.

White Papers & Reports

The Danger of Digital

New study reveals what companies must focus on first to meet customer expectations for digital service.

White Papers & Reports

Transforming the Contact Center into a Customer Intelligence Hub

Learn how advanced contact center analytics technology can unlock rich voice-of-the-customer (VoC) insights and drive business value.

White Papers & Reports

Beyond Shift Bidding: Dynamic Scheduling

Learn about Dynamic Scheduling and discover how it simplifies WFM processes, increases performance and reduces agent turnover.

White Papers & Reports

The Benefits & ROI of Speech Analytics

Discover how leading companies are using speech analytics in the contact center to improve their customer experience and drive top line growth.

White Papers & Reports

The Path to Better Contact Center Reporting

As the contact center landscape changes, so too must the reporting and analytics solutions that drive decision-making and performance management.

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