White Papers & Reports
From the latest best practices and innovative strategies to emerging trends impacting the contact center world, these are resources to keep your business moving forward.
White Papers & Reports
From the latest best practices and innovative strategies to emerging trends impacting the contact center world, these are resources to keep your business moving forward.
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What is WFM – A Guide to Workforce Management
What is WFM? How does it work? Who does it impact? Get the full guide to Workforce Management.
January 1, 2018
The Contact Center Guide to Gaining Business Influence
Download the tip sheet to learn 7 tips on how to tell a captivating story with voice of the customer (VoC) data.
Tags: Analytics Kit, Analytics Kit Only
Are You Listening? The Truth About What Customers Want in a Digital World
Learn how modern day technology affects the modern day consumer. Is your brand listening?
The Future of Contact Center Analytics
Analytics technology is evolving rapidly. Learn what’s in store for big data and stay ahead of the curve in your contact center.
Tags: Analytics Kit, Analytics Kit Only
The Value of Time – Creating efficient, flexible experiences for customers and agents
Download this Whitepaper and learn to create efficient, flexible experiences for your customers and agents.
Lifestyle Scheduling – Finding the Healthy Balance
Well-functioning, productive contact centers have an even balance between workforce levels and workload requirements. Download the Whitepaper to learn more.
Building a Business Case for Advanced Reporting
Struggling with outdated, underpowered and overly-complicated reporting and analytics? Learn how to make the case for advanced reporting in your contact center.
Tags: car
Tips and Techniques for Accurate, Effective Forecasting
Predicting the future is no easy task. A properly forecasted and staffed contact center saves the customers time and benefits your bottom line. Download the guide to learn more.
The Customer Data Often Overlooked by the C-suite
Learn from over 1,000 C-Suite executives in the U.S. and U.K., about the factors that compel change in their organization and the data sources they rely on to inform their decisions.
Forrester Research: The ROI of Calabrio ONE
Download and learn how Calabrio ONE brought a customer a 546% ROI in this Forrester commissioned Total Economic Impact (TEI) report.
Top 10 Analytics Use Cases
Considering implementing an analytics solution in your contact center? Discover 10 practical, real-world use cases.
Tags: Analytics Kit, Analytics Kit Only
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