• Calabrio Announces Calabrio Launch: QM Connector on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace

    February 3, 2021

      Customers using Calabrio Quality Management and Salesforce Service Cloud can connect platforms to access and evaluate critical customer-agent interactions. Read more from Worldnews here.

  • Calabrio Announces Calabrio Launch: QM Connector on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace

    February 3, 2021

      With the QM Connector, agents, supervisors and managers managing customer interactions within Service Cloud can gain a more holistic view of the customer by quickly accessing and reviewing related interaction records from Calabrio Quality Management, including call recordings, text transcriptions and screen recordings through the simple push of a button. Read more from TMC Net here.

  • Calabrio Adds Calabrio Launch: QM Connector to Salesforce AppExchange

    February 2, 2021

      Calabrio Adds Calabrio Launch: QM Connector to Salesforce AppExchange. Read more from Smart Customer Service here.

  • Calabrio Announces Calabrio Launch: QM Connector on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace

    February 2, 2021

      Customers using Calabrio Quality Management and Salesforce Service Cloud can connect platforms to access and evaluate critical customer-agent interactions. Read more from Global Banking and Finance here.

  • Calabrio Announces Calabrio Launch: QM Connector on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace

    February 2, 2021

      Calabrio, the customer experience intelligence company, today announced that the Calabrio Launch: QM Connector is now available on the Salesforce AppExchange, integrating Salesforce Service Cloud and Calabrio Quality Management (QM), part of the Calabrio ONE workforce engagement management suite. Read more from Digital Journal here.

  • The New World for Contact Centres May Be Where We Were Already Headed

    January 28, 2021

      2020 was nothing short of challenging for businesses. When the COVID-19 pandemic hit in March, we all scrambled to adjust to the new state of the world. Read more from Contact Centre Pipeline here.

  • Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s 2020-2021 WFO Product and Market Report

    January 28, 2021

      Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s 2020-2021 WFO Product and Market Report. Read more from American Online News here.

  • Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s 2020-2021 WFO Product and Market Report

    January 28, 2021

      Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s 2020-2021 WFO Product and Market Report. Read more from Contact Centre World here.

  • Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s 2020-2021 WFO Product and Market Report

    January 28, 2021

      Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s 2020-2021 WFO Product and Market Report. Read more from Global Banking and Finance here.

  • Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s 2020-2021 WFO Product and Market Report

    January 28, 2021

      Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s 2020-2021 WFO Product and Market Report. Read more from YahooFinance here.

  • No Jitter Roll: Slack Outage; Cloud Integrations

    January 8, 2021

      Calabrio this week announced that the Calabrio One workforce engagement management (WEM) suite is now available through the Twilio Flex ecosystem. Read more from NoJitter here.

  • Calabrio ONE Now Available via Twilio Flex Ecosystem

    January 7, 2021

      Calabrio extends its Twilio partnership, making it effortless to deploy the leading workforce engagement management suite on Twilio Flex. Read more from Customer Service Manager here.

  • Calabrio ONE Now Available via Twilio Flex Ecosystem

    January 7, 2021

      Calabrio extends its Twilio partnership, making it effortless to deploy the leading workforce engagement management suite on Twilio Flex. Read more from Contact Centre World here.

  • Calabrio ONE Now Available via Twilio Flex Ecosystem

    January 7, 2021

      Calabrio extends its Twilio partnership, making it effortless to deploy the leading workforce engagement management suite on Twilio Flex. Read more from AiThority here.

  • Calabrio ONE Now Available via Twilio Flex Ecosystem

    January 7, 2021

      Calabrio extends its Twilio partnership, making it effortless to deploy the leading workforce engagement management suite on Twilio Flex. Read more from MarTech Series here.

  • Calabrio ONE Now Available via Twilio Flex Ecosystem

    January 7, 2021

      Calabrio extends its Twilio partnership, making it effortless to deploy the leading workforce engagement management suite on Twilio Flex. Read more from Global Banking and Finance here.

  • Calabrio ONE Now Available via Twilio Flex Ecosystem

    January 7, 2021

      Calabrio extends its Twilio partnership, making it effortless to deploy the leading workforce engagement management suite on Twilio Flex. Read more from Market Screener here.

  • Calabrio ONE Now Available Via Twilio Flex Ecosystem

    January 6, 2021

      Calabrio extends its Twilio partnership, making it effortless to deploy the leading workforce engagement management suite for contact centres on Twilio Flex. Read more from contact-centres here.

  • Calabrio ONE Now Available via Twilio Flex Ecosystem

    January 6, 2021

      As a part of the Twilio Flex Ecosystem, Calabrio (News – Alert) is focused on helping businesses accelerate contact centre transformation through a modern cloud WEM suite that enriches customer interactions-whether they happen via voice or other digital channels. Read more from TMC Net here.

  • Calabrio ONE Now Available via Twilio Flex Ecosystem

    January 6, 2021

      The cloud-to-cloud integration of Calabrio ONE and Twilio Flex, which was announced earlier this year, fills a gap for modern contact centres looking for a customizable, data-driven environment that puts the customer and agent experience at the forefront, whether they’re working from home or in the office. Read more from Bloomberg here.

  • Calabrio ONE Now Available Via Twilio Flex Ecosystem

    January 6, 2021

      Calabrio has extended its partnership with Twilio and made its Calabrio ONE workforce engagement management (WEM) product available to contact centres through the Twilio Flex Ecosystem. Read more from Smart Customer Experience here.

  • Remote Agents Drive Permanent Improvements to Workforce Management

    January 4, 2021

      When the COVID-19 pandemic caused most businesses, including contact centres, to close main offices and work from remote locations in mid-March 2020, it meant quantum shifts in customer support and workforce management practises. Read more from Customerzone360.com here.

  • Remote Workforce Management – from survive to thrive in 3 easy steps

    December 15, 2020

      Richard Pinnington of Calabrio discusses how workforce management means so much more in challenging times… Read more from Directors’ Club Newswire here.

  • Going All-Remote Without the Cloud? Unlikely, Say Contact Centre Leaders

    December 14, 2020

      Cloud-based technologies in the contact centre offer many benefits compared to on-premises solutions. Read more from Customerzone360.com here.

  • WFH Goes Hand in Hand with WFM, Say Mitel and Calabrio

    December 9, 2020

      We are nearly at the end of the year; Christmas is looming and unfortunately businesses have had to endure a second lockdown. Read more from UC Today here.