Calabrio In the News
The latest buzz from around the web.
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Making the Move to Cloud in Contact Centres
Magnus Geverts at Calabrio shares his top tips for a smooth and successful transition to a cloud-first approach. Read more from Contact Centres here.
March 18, 2021
Deliveroo choose SVL to provide Workforce Management solution
SVL is delighted to announce they are providing a workforce management (WFM) solution for global on-line food delivery giant Deliveroo. Read more from Directors' Club Newswire here.
March 10, 2021
Flexibility will be top priority when these Twin Cities tech firms open offices
While none of the CEOs interviewed said they were giving up their office space completely, they all said they'd move towards a "hybrid model" of work. Read more from The Business Journal here.
Announcing The Finalists Of The 2021 UK National Innovation Awards Competition
Calabrio among finalists for several categories for Directors' Club 2021 UK National Innovation Awards, an open competition for technology innovators worldwide. Read more from Directors' Club Newswire here.
March 9, 2021
SVL Provide WFM Solution To Deliveroo Contact Centre
Calabrio WFM will installed as hub for the scheduling of contact centre agent activities across countries such as Italy, Dubai and Hong Kong. Read more from contact-centres here.
March 8, 2021
The Best Ways to Organize Shift-Swaps
“The rules engines within WFM systems can allow swaps to take place with automatic approval, safe in the knowledge that service levels are being safeguarded,” says Richard Pinnington, Director of Strategic Channel Partnerships at Calabrio. Read more from Call Centre Helper here.
March 5, 2021
Calabrio Wins Innovation Awards
Calabrio has won at the CUSTOMER Workforce Optimization Innovation Awards for its full workforce optimization (WFO) suite and speech analytics. Read more from Call Centre Helper here.
March 2, 2021
Why Customer Analytics Are Key to Unlocking Customer Experience
Tom Goodmanson, Calabrio's CEO, writes " Knowing a customer’s name and understanding why he or she has contacted you in the first place can help to earn trust and loyalty through an unmatched customer experience." Read more from Contact Center Pipeline here.
News from week beginning 22 February 2021
In the last 12 months, Calabrio has increased sales by 30% and added more than 150 new customers, more than 50 of whom were UK-based according to a business update. Read more from Enterprise Times here.
March 1, 2021
Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s 2020-2021 WFO Product and Market Report
Calabrio customers scored the company with perfect fives for all areas surveyed in the categories of vendor satisfaction, WFO product features and product effectiveness. Read more from Workforce Management here.
February 27, 2021
Empower Your Workforce with a Smarter Approach to WEM
Now is the time for organisations to re-think their cloud contact centre strategy. In the first of a new series of blogs, here are three top tips for empowering employees using the latest cloud-based innovations in Workforce Engagement Management (WEM). Read more from Contact Center World here.
February 26, 2021
Calabrio Recalibrates, Becomes a Global Player
Calabrio’s CMO Ross Daniels details how the company grew in 2020 and what we might see from the workforce engagement management vendor in 2021. Read more from No Jitter here.
February 25, 2021
Council post: How AI Helps Create The Adaptive Customer Service Response 2021 Needs
The rise of artificial intelligence (AI) and cloud-based technology is making it easier than ever for brands to gather employee and customer journey intelligence. With that critical information in hand, organisations can deliver a better customer service experience for both parties. Read more from Forbes Online here.
February 10, 2021
The Rocket Man and a Watershed Year
Every year until this one, Paul Stockford was able to sit down for a face-to-face conversation with Tom at C3. This year, the two held a virtual meeting at the acceptable social distance of 1,632 miles apart. Read the full conversation from Contact Centre Pipeline here.
News : Brio Launch: QM Connector On Salesforce Appexchange
Calabrio, a customer experience intelligence company, announced that the Calabrio Launch: QM Connector is now available on the Salesforce AppExchange, integrating Salesforce Service Cloud and Calabrio Quality Management (QM), part of the Calabrio ONE workforce engagement management suite. Read more from Contact Centre World here.
February 3, 2021
Calabrio Announces Calabrio Launch: QM Connector on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace
Customers using Calabrio Quality Management and Salesforce Service Cloud can connect platforms to access and evaluate critical customer-agent interactions. Read more from Worldnews here.
Calabrio Announces Calabrio Launch: QM Connector on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace
With the QM Connector, agents, supervisors and managers managing customer interactions within Service Cloud can gain a more holistic view of the customer by quickly accessing and reviewing related interaction records from Calabrio Quality Management, including call recordings, text transcriptions and screen recordings through the simple push of a button. Read more from TMC Net [...]
Calabrio Adds Calabrio Launch: QM Connector to Salesforce AppExchange
Calabrio Adds Calabrio Launch: QM Connector to Salesforce AppExchange. Read more from Smart Customer Service here.
February 2, 2021
Calabrio Announces Calabrio Launch: QM Connector on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace
Customers using Calabrio Quality Management and Salesforce Service Cloud can connect platforms to access and evaluate critical customer-agent interactions. Read more from Global Banking and Finance here.
Calabrio Announces Calabrio Launch: QM Connector on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace
Calabrio, the customer experience intelligence company, today announced that the Calabrio Launch: QM Connector is now available on the Salesforce AppExchange, integrating Salesforce Service Cloud and Calabrio Quality Management (QM), part of the Calabrio ONE workforce engagement management suite. Read more from Digital Journal here.
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