Infographic: 3 Essential WFM Scheduling Tools | Calabrio
Guide to Call Center Workforce Management: Best Practices & Tools
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Infographic: 3 Essential WFM Scheduling Tools

It’s time for your contact center team to work smarter—not harder—and Calabrio can help. Here are three must-have workforce management (WFM) scheduling tools to help you easily balance your agents’ work-life balance desires with your organization’s work rules and staffing needs.

Give agents the flexibility and freedom they crave by offering alternative methods to contact center scheduling.

Download Infographic as PDF

scheduling infographic

Magnus Geverts is the Vice President of Product Marketing at Calabrio. He has over two decades of experience in the workforce engagement management and customer service space, working in a mix of roles and departments across the world: from R&D to consultancy to his role as Chief Business Development Officer at Teleopti. Today, he oversees Calabrio’s product go-to-market efforts. Magnus works closely with product line managers who shape the roadmap and strategies for the full Calabrio suite and oversees the product marketing team to offer software that enables users, engages frontline employees and elevates the end-customer experience.
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