Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced at VoiceCon that it has added ABS Technology Architects to its growing list of resellers of the Calabrio One™ suite of unified interaction products.
ABS Technology Architects has completed all training certification requirements to deploy Calabrio One products, including Calabrio Workforce Management and Calabrio Quality Management, as part of its Cisco Unified Contact Center solution. In addition, ABS will be a subcontractor for customer deployments in which other Calabrio partners do not wish to provide installation and support services.
“ABS is very excited to have achieved this prestigious certification from Calabrio. By being able to offer full lifecycle services for the entire Calabrio One product suite, we feel ABS will continue to maintain our position as one of the top Cisco Unified Contact Center Express solution partners in the U.S.,” said Chris Zetterval, vice president of operations for ABS. “ABS feels that we are poised to capitalize on the proliferation of communications related applications within the Cisco Unified Communications product suite over the next 24 months.”
“We are excited to have ABS Technology Architects join and support our growing reseller community,” said Ralph Flamini, vice president of Worldwide Channels for Calabrio. “Their understanding of the business context of IP-based voice and contact center solutions fits our reseller model well, and we expect many successful customer deployments from them as a key go-to partner.”
The Calabrio One suite integrates a variety of applications that increase contact center efficiency and effectiveness in key areas, such as improving the customer experience and contributing to improved revenue and profitability goals. At the same time, Calabrio makes it easier for IP-based contact center organizations to deploy, support and use the software so that they can realize results from their investment. For example, Calabrio customers can create forecasts, generate work schedules, measure quality and efficiency, access reports and alerts, and collaborate within their teams to impact performance – all from a common desktop.
Calabrio One, formerly known as Calabrio Unified Interaction Suite, represents a move toward further streamlining business processes and providing one single view of the customer and each user’s activities. The software will present the appropriate services to each user’s desktop based on their role, such as agent, supervisor, evaluator, manager, executive, or knowledge worker.
About ABS Technology Architects
ABS Technology Architects (www.absnt.com) is a Cisco Gold Direct Value Added Reseller (DVAR), headquartered in Virginia Beach, Virginia, that provides both regional and national advanced technology solutions for corporate, educational, and governmental organizations. Founded in 1972, ABS has long been considered one of the top solution partners in the United States with an emphasis on Cisco based advanced technologies including IP Unified Communications, Contact Center, MESH Wireless, and Advanced Security Solutions. In 2004 ABS was named one of Cisco’s U.S. National Partners of the Year at the Global Partner Summit in Vancouver, Canada.
About Calabrio, Inc.
Calabrio, Inc. develops and markets Calabrio One™, a comprehensive suite of customer interaction and workforce optimization software that’s easy to implement, use and maintain in new IP-based customer interaction networks. By integrating workforce optimization within the agent and supervisor workflow, Calabrio helps customers align their contact center business processes and performance with their business objectives. Calabrio distributes their software through channel partnerships and an OEM relationship with Cisco, and has installed software on more than 500,000 desktops. Calabrio is also a member of the Cisco Technology Developer Program (CTDP). Find news and information at www.calabrio.com.
Albert Leung, Weber Shandwick
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