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Why are you here, {FIRST NAME} Because Calabrio can help you.

AI-Driven Workforce Optimisation Tailored for [company name] The digital foundation of a customer-centric contact centre, the Calabrio ONE workforce performance suite enriches human interactions and empowers your contact centre as a brand guardian.

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How [Company Name] can benefit:

  • [X% Improvement] in [Key Metric
    Relevant to Industry]
  • [X% Cost Savings] through AI-driven
    forecasting & automation
  • [X% Increase] in Customer
    Satisfaction (CSAT) and Employee
    Engagement

Trusted by global brands

Competitor overview

See how Calabrio compares to our competitors

get a quick view of where real users have given Calabrio ONE the edge over the competition

Calabrio ONE

Gartner Rating
4.5
340 Reviews
Overview
Intuitive, integrated suite combines leading WFM with QM, Analytics, and more.

Seamlessly connect with leading CCaaS platforms, HR, payroll, and other workforce tools.

Average Time to ROI
22 Months
Shift Scheduling
Forecasting
Performance Analysis
Quality of Support
91%
Feature Item
91%
G2 Satisfaction Score

Aspect Workforce

Gartner Rating
4.2
305 Reviews
Overview
A modular suite of WFO solutions including WFM, QM, and analytics.

Users cite varying levels of integration, platform consistency, and support.

Average Time to ROI
31 Months
Shift Scheduling
Forecasting
Performance Analysis
Quality of Support
81%
Feature Item
55%
G2 Satisfaction Score

Verint

Gartner Rating
4.2
140 Reviews
Overview
Wide range of available WFO and CX products, with strengths in QM and Analytics.

Verint users may find it difficult to use, lack necessary support, and see significant downtime.

Average Time to ROI
35 Months
Shift Scheduling
Forecasting
Performance Analysis
Quality of Support
82%
Feature Item
46%
G2 Satisfaction Score

NiCE WFM

Gartner Rating
4.3
1,721 Reviews
Overview
Robust WFM with a range of add-ons, plus advanced AI and automation.

Complexity may come with significant learning curve, lower adoption, and higher costs.

 

 

Average Time to ROI
27 Months
Shift Scheduling
Forecasting
Performance Analysis
Quality of Support
83%
Feature Item
51%
G2 Satisfaction Score

More Reasons to Choose Calabrio

Don’t just choose a solution that stacks up well against the competition. With Calabrio, you also get a partner that’s just as invested in your success as you are.

Customer-Obsessed

Calabrio is dedicated to delivering the highest level of customer support, while offering powerful solutions with unparalleled ease-of-use, flexibility, and customization options.

Relentless Innovation

At the core of our unique commitment to our customers’ success, the Calabrio Innovation Center delivers true value addition by understanding your unique challenges and continuously adapting Calabrio tools to your needs.

Results Matter

Calabrio is a trusted ally to more than 25% of Fortune 500 brands because we define our success by their outcomes. Calabrio ONE is built to drive powerful value well beyond the contact center.

Best-in-Class Support

Calabrio has a vast partner network of over 500 reseller partners, including every CCaaS vendor in Gartner’s Magic Quadrant, as well as the leading Global System Integrators. These partnerships allow Calabrio

Cost-Effective

Calabrio’s true-cloud architecture encapsulates the unified product suite and ensures that Calabrio remains competitively priced in the market. With no hidden add-ons and out-of-the-box integrations, our pricing is often less expensive than our leading competitors by up to 20%.

Ease of Use

Calabrio ONE offers unparalleled flexibility and customization options, allowing customers to tailor the platform to their unique business needs. Its user-friendly interface and seamless navigation have earned praise from satisfied customers—enhancing their experience and driving business success.

CALABRIO ONE

Leading Workforce Performance Software for the Contact Center

Rocket experiences with a truly holistic view of your contact center.