COVID-19 is impacting all dimensions of the workplace, from where we work to how we interact with customers and co-workers. It has highlighted the need for schedule flexibility as more employees work from home and are faced with other constraints such as school closures and childcare.
With most companies in or moving toward a work-from-home model, a cloud-enabled remote workforce is the new imperative. And it needs to be deployed fast to meet increased demand.
That’s why Calabrio, Twilio and Avtex have teamed to help ensure you are prepared to meet new and emerging work-from-home challenges.
We have partnered with Twilio and Avtex to reinvent the way you collect and analyze data flowing through your contact center. The insights gained from this integration can help you effectively engage with your work-from-home contact center employees. Together, Twilio Flex Boost, and Calabrio ONE expand your customer support to address evolving technical, operational and financial events.
Simply flip the switch on this combination offer for a complete contact center and workforce optimization solution born in the cloud and packaged specifically to tackle work-from-home challenges.
Here’s the rundown on the new offers:
Within a few days, Calabrio and Twilio will spin up your new environment. Avtex will then rapidly configure your new work from home contact center to meet the needs of this new reality.
For more on the Twilio Flex and Calabrio ONE integration, visit our Twilio partner page.
To learn more about mastering the transition to remote work, read our complete guide here.