Quickly Deploy a Cloud Contact Center with Calabrio ONE, Twilio Flex Boost and Avtex - Calabrio
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Quickly Deploy a Cloud Contact Center with Calabrio ONE, Twilio Flex Boost and Avtex

COVID-19 is impacting all dimensions of the workplace, from where we work to how we interact with customers and co-workers. It has highlighted the need for schedule flexibility as more employees work from home and are faced with other constraints such as school closures and childcare.

With most companies in or moving toward a work-from-home model, a cloud-enabled remote workforce is the new imperative. And it needs to be deployed fast to meet increased demand.

That’s why Calabrio, Twilio and Avtex have teamed to help ensure you are prepared to meet new and emerging work-from-home challenges.

Deploy fast and keep your remote agents engaged

We have partnered with Twilio and Avtex to reinvent the way you collect and analyze data flowing through your contact center. The insights gained from this integration can help you effectively engage with your work-from-home contact center employees. Together, Twilio Flex Boost, and Calabrio ONE expand your customer support to address evolving technical, operational and financial events.

Simply flip the switch on this combination offer for a complete contact center and workforce optimization solution born in the cloud and packaged specifically to tackle work-from-home challenges.

Here’s the rundown on the new offers:

  • Calabrio ONE with Twilio Flex Boost
    • 60 agents free for 3 months, with additional agents at bundle price
    • 15% discount over MSRP on suite bundle
  • Calabrio Quality Management with Twilio Flex Boost
    • Standalone QM service
    • 60 agents free for 3 months, with additional agents at bundle price
    • 30% discount over MSRP on QM agent per month cost

Within a few days, Calabrio and Twilio will spin up your new environment. Avtex will then rapidly configure your new work from home contact center to meet the needs of this new reality.

For more on the Twilio Flex and Calabrio ONE integration, visit our Twilio partner page.

Ross Daniels
As Vice President of the Global Partner Organization at Calabrio, Ross Daniels is responsible for strategic technology and platform partners, reseller/channel partners, third party developer partners, services partners and system integrators. Ross identifies key growth opportunities through platform partner development and corresponding product integration programs. He also manages the integration of acquired technologies into the Calabrio ONE suite to create best-of-breed solutions. With more than 20 years of marketing, product marketing and product management experience in technology and telecommunications, Ross brings extensive expertise to Calabrio. Prior to joining Calabrio, Ross spent 18 years at Cisco where he served as the Senior Director of Collaboration Marketing for Cisco’s nearly $5B Collaboration business. There, he oversaw product positioning, solution messaging, collateral, channel engagement and go-to-market activities for Unified Communications, Conferencing, Telephony and Video Endpoints, and Customer Care/Contact Center. While at Cisco, Ross partnered with Calabrio to bring Calabrio’s WFO solutions into customers’ contact centers. Ross is also a seasoned speaker, having presented at numerous industry events including Voicecon/Enterprise Connect, Wireless Enterprise Symposium, Enterprise 2.0, Dreamforce, Frost & Sullivan Customer Contact, IWCE, Customer Interact, Cisco Collaboration Summit, and Cisco Live. Ross holds a Bachelor of Arts degree in English from Harvard University and a Master of Business Administration degree from Babson College.
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