As we look back at the last year, it’s clear 2016 was not just another year in the books. Organizations across all industries are increasingly embracing digital, and consumer expectations are on the rise. Companies are being forced to rethink how they interact with their customers and ultimately, how to build a customer experience that sets them apart from the competition. Through all the changes, we have kept our sights set firmly on one goal: to build groundbreaking, easy-to-use technology that inspires and delights our customers. And that mission has made all the difference for Calabrio and our customers.
At Calabrio, we’ve always been comfortable swimming against the current; from establishing our headquarters in the Midwest instead of Silicon Valley back in 2007, to building 60 percent of our product around customer feedback. We do things differently than our competition, and the industry has taken notice. It’s how we were able to expand our customer base by nearly 50 percent in 2016, and why a striking 40 percent of those new customers were competitive replacements. That doesn’t just happen every day for software providers, especially not in the contact center business.
In 2016 we hosted a record number of attendees at our annual Calabrio Customer Connect (C3) conference, welcoming nearly 400 global customers and partners to Minneapolis. It was there, on the heels of major acquisition news, that we announced the launch of one of our biggest product releases—the much-anticipated Calabrio ONE cloud platform. I’ll never forget the incredible energy from our customers and employees as they imagined what the customer experience of the future will look like. And they were encouraged by the growth opportunities offered by the cloud. We look forward to taking our customer conference on the road this year to Las Vegas and London.
The biggest feather in our cap for 2016 was being named a Leader in the Q3 2016 Forrester Wave for Workforce Optimization Suites. Not only did this achievement speak to the caliber of our products, it also underscored our commitment to providing an unprecedented view of the customer so companies can drive improvements and growth throughout their business.
Each of these moments—and so many others—over the last year have helped create our best year yet. We will continue building on this momentum through 2017 and will keep revolutionizing the industry by providing our customers with solutions that transform both the employee and the customer experience.