Blog - Page 49 | Calabrio

Blog

Find More Great Content
PUBLIC CLOUD IS NOW THE PREFERRED PLACE FOR SENSITIVE DATA

Public Cloud is Now the Preferred Place for Sensitive Data

A new Intel survey shows that more businesses are seeing the security advantages of the cloud—and rapidly shifting sensitive data and business-critical functions to cloud-based solutions. Intel Security’s February 2017 survey of more than 2,000 cloud security professionals found that “trust and perception of public cloud services continues to improve year-over-year,” with those who trust […]

Read More
THE INCONTESTIBLE VALUE OF MOVING FROM EXCEL SPREADSHEET TO WFM

The incontestible value of moving from Excel spreadsheet to WFM

There is inherently nothing wrong with using Excel spreadsheets for scheduling, especially if you are a small contact center with few agents. However, as soon as your agent count goes up, costs and service-levels problems seem to go up as well  – and often exponentially so. The overwhelming majority of contact-center costs is related to [...]
Read More
A SMART MEASUREMENT IS A SMART CUSTOMER JOURNEY

A Smart Measurement is a Smart Customer Journey

It’s no secret. Great customer experiences lead to customer loyalty and higher revenue. But those great experiences don’t happen over night or at the flip of a switch. The right technology needs to be in place and used in a smart way first. You need technology that helps your contact center agent better understand your […]

Read More
3 CUSTOMER ENGAGEMENT TRENDS TO WATCH IN 2017

3 Customer Engagement Trends to Watch in 2017

With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017. Here are three key trends to watch: 1. CMOs will spend more on tech than CIOs According to Gartner’s annual CMO spend survey, as customer experience becomes the key to gaining a competitive advantage, CMOs […]

Read More
From Calabrio With Love

From Calabrio With Love

Dear Calabrio Customers, We’ve been together for a while now and we think it’s finally time we tell you how we feel. The truth is we’re feeling a lot of love. We love that you aren’t afraid to speak your mind and that you challenge our product teams to dream bigger and deliver more. We […]

Read More
Our Finest Moments of 2016

Our Finest Moments of 2016

As we look back at the last year, it’s clear 2016 was not just another year in the books. Organizations across all industries are increasingly embracing digital, and consumer expectations are on the rise. Companies are being forced to rethink how they interact with their customers and ultimately, how to build a customer experience that […]

Read More
HOW TO APPLY ANALYTICS AT EVERY STAGE OF THE CUSTOMER LIFECYCLE

How to Apply Analytics at Every Stage of the Customer Lifecycle

Customer expectations are high at every stage of the customer lifecycle. In order to stay competitive in today’s crowded market, companies must not only meet those expectations, they must exceed them. Brands must pay close attention to what customers are telling them, both verbally and through their actions, and use that data to inform their […]

Read More
Calabrio Named a Visionary by Gartner in New Magic Quadrant for Workforce Engagement Management Category

Calabrio Named a Visionary by Gartner in New Magic Quadrant for Workforce Engagement Management Category

The contact center is evolving. Focus on the customer experience has become increasingly critical to retention strategies and top-line growth, and brands are beginning to embrace the role of contact centers as hubs of customer engagement that will ultimately drive customer experience success. To meet ever-increasing customer expectations, contact centers are expanding their attention from […]

Read More

Start typing and press Enter to search

Send this to a friend