Blog - Page 5 | Calabrio

Blog

Find More Great Content
4 WAYS AI AND ANALYTICS CAN DRIVE BETTER HUMAN EXPERIENCES

4 Ways AI and Analytics Can Drive Better Human Experiences

Consumers Want Human-Driven Experiences: Here Are 4 Ways to Deliver Using Analytics & AI The 2022 Calabrio State of the Contact Center survey left no doubt that consumers still prefer human-to-human interactions. Consumers ranked human-driven channels as most influential on their brand associations (phone, website, email and chat). They also told us they prioritize emotional [...]
Read More
HOW MODERN CONTACT CENTERS ARE DRIVING REVENUE AND PROFITABILITY

How Modern Contact Centers Are Driving Revenue and Profitability

Does contact center performance impact the profitability of an organization? In our “State of the Contact Center 2022” survey, contact center managers shouted, “Yes!” A whopping 88% of contact center managers around the world said their customer service has a direct impact on revenue and profitability. And let’s be clear: These managers aren’t biased. A [...]
Read More
THE TOP TEN TAKEAWAYS FROM CALABRIO CUSTOMER CONNECT (C3)

The Top Ten Takeaways from Calabrio Customer Connect (C3)

Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement. For us, C3 is not only a time to share our vision for the future, but to hear the business challenges our customers are trying to solve and which best practices they are using to get the [...]
Read More
HOW TO CREATE (& SUPPORT) BRAND GUARDIANS IN YOUR CONTACT CENTER

How to Create (& Support) Brand Guardians in Your Contact Center

Presented in Collaboration with our Partner, Kathy Sobus, Sr. Director Customer Experience Strategy, ConvergeOne. Customer expectations have never been higher. Omnichannel communications pull contact center agents in more directions than ever. Life as a contact center agent right now is stressful, to say the least. Unfortunately, companies often overlook the plight of the contact center—the [...]
Read More
HOW MUCH IS *TOO MUCH* DOWNTIME FOR A CLOUD-BASED CONTACT CENTER?

How Much Is *Too Much* Downtime for a Cloud-Based Contact Center?

There is no business strategy without a cloud strategy. The adoption and interest in public cloud continues unabated as organizations pursue a ‘cloud first’ policy for onboarding new workloads.” —Milind Govekar, Chief of Research at Gartner One of the main benefits of cloud technology is that your application constantly improves. As a cloud customer, you [...]
Read More
KPIS AND TRANSPARENCY ARE KEY TO COACHING CONTACT CENTER AGENTS

KPIs and Transparency Are Key to Coaching Contact Center Agents

There are a few people who are natural agents and innately know how to deliver a great customer experience (CX). Most people, however, need to be trained and coached. This is particularly true because great service means something different to most companies and consumers. And since these differences exist, the key performance indicators (KPIs) that [...]
Read More
CALABRIO ANALYTICS: THE WAY TO GREATER QM AND CX SUCCESS

Calabrio Analytics: The Way to Greater QM and CX Success

If you use Calabrio Quality Management, you’ve proven how committed you are to increasing your contact center’s operational efficiency, improving customer service and motivating agents. But you’re still only at the beginning of the data trail that leads to the all-important voice of the customer (VoC). And if you don’t bolster Calabrio Quality Management with [...]
Read More
POWER UP FOR C3 WITH CALABRIO CUSTOMER JOSIE TRIMNAL, GRAND CANYON EDUCATION

Power Up for C3 with Calabrio Customer Josie Trimnal, Grand Canyon Education

After two years of being apart, we are excited to bring Calabrio Customer Connect (C3) to the Gaylord Palms in Orlando, Florida, from September 26 to 29. To get you fired up about the event, we're spotlighting a longtime Calabrio customer who will be in attendance. Hear from Josie Trimnal, Quality Assurance System Administrator/Calabrio Administrator, [...]
Read More

Start typing and press Enter to search

Send this to a friend