Contact Centers: 4 Common Myths About Cloud Security

As a contact center leader, you’ve likely been asked at some point how your department uses “the cloud.” And, while most contact centers do leverage one or more cloud-based applications, many [...]

How Contact Centers Can Make the Most of the IT Freeze

Fourth quarter, the holiday rush and Black Friday, there are myriad reasons why this time of the year is the most lucrative and—thereby important—season for businesses everywhere. Yet, as [...]

MiFID II: The Legacy Versus Cloud Approach

By January 2018, financial institutions will need to be fully compliant with the Markets in Financial Instruments Directive II (MiFID II) legislation. What does this mean? Well, in an effort to [...]

Considering a Cloud Contact Center? 4 Points to Start the Discussion

As the popularity of cloud computing increases, companies left on the outside are faced with a dilemma. Do you follow suit and join the pack or do you maintain your existing IT structure? It’s a [...]

Public Cloud is Now the Preferred Place for Sensitive Data

A new Intel survey shows that more businesses are seeing the security advantages of the cloud—and rapidly shifting sensitive data and business-critical functions to cloud-based solutions. Intel [...]

Trends Driving Adoption of Cloud-Based Contact Center Solutions

For contact centers, 2016 was the year of the cloud. It was the year when the cloud-based contact center infrastructure market hit its stride on a worldwide basis. Acceptance and adoption of [...]

Flexibility is Key for the Modern, Multichannel Contact Center

With customer expectations at an all-time high, brands have never been under more pressure to deliver a great customer experience if they want to compete for business and, ultimately, customer [...]

Guest Post: Springtime Renewal in the Contact Center

Springtime is traditionally a time of renewal, refreshment and rebirth. We think about spring cleaning our homes, offices, cars and anywhere else we have spent a lot of time during the long and [...]