Countdown to Enterprise Connect 2018: The Growing Promise and Appeal of Contact Center as a Service (CCaaS)
In our first “Countdown to Enterprise Connect” blog, we discussed how social enterprise Orion Industries partners with Calabrio to further its mission of helping individuals overcome barriers to [...]
As a contact center leader, you’ve likely been asked at some point how your department uses “the cloud.” And, while most contact centers do leverage one or more cloud-based applications, many [...]
As cloud adoption accelerates across businesses of all sizes and in all sectors, improved security has emerged as the top reason for moving to the cloud.
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Contact centers need workforce optimization solutions such as recording, quality assurance (QA), workforce management (WFM) and speech analytics (SA) to optimize and engage their agents and to [...]
Nearly 60% of contact centers are using cloud technology. Another 17% will start this year. Find out why you should join them.