In Calabrio’s recent blog “Harnessing CCaaS and CRM solutions: what’s the missing link?”, we discovered how data is the beating heart of a synchronized agent and user experience, empowering frontline staff to deliver better customer experiences. We then explored the importance of capturing all kinds of information from inside and outside the contact center – […]
Customer feedback is the lifeblood of our product suite, and we always look for ways to improve their experiences. Customers can guide our development processes – through the Calabrio Product Ideas portal. Here’s how it works: Customers submit their product idea to the community, and other users vote, comment, question, and add to the idea. […]
If the past 18 months has taught us anything, it is that almost everything can change in a matter of days, let alone 365. So, I am ecstatic to say that something that has not changed is Calabrio’s dedication to creating an employee-centric workplace. And I’m very proud that the Star Tribune has named Calabrio […]
Measuring the return of investment for any application can be a tricky endeavor. It starts with an agreement on the organizational vision—what are you working to achieve? The touchpoints that you create along the customer journey can help clarify this vision – but then you’ll also need the data to back it up. When looking […]