With only a few weeks remaining until Calabrio Customer Connect (C3) 2018, we’re highlighting some of our customer presenters on the Calabrio blog in a Speaker Spotlight series. Josie Trimnal, operations quality analyst at Grand Canyon University, will be sharing the results her organization has seen since implementing evaluator goals on a full-time basis and […]

It’s that time of year again—time for Calabrio’s annual user conference Calabrio Customer Connect (C3)! And have we got an amazing event in store for you. Aptly themed “Amplify the Connection,” our eighth annual conference will give you the tools you need to turn your contact center into a centralized source of invaluable customer data […]

We are just two weeks out from Calabrio Customer Connect (C3), September 10-13 at the Gaylord Opryland Resort & Convention Center in Nashville, TN. Check out the latest from the 2018 Speaker Spotlight series. Ryan Bradley, vice president at Selective Insurance, will be sharing his simple approach for gaining buy-in for analytics across your organization, […]

In the latest installment of our Calabrio Customer Connect (C3) 2018 Speaker Spotlight series, we’re highlighting customer presenter Tyler Dibble, senior manager of operations and workforce management at LendingClub. During his session at C3, he will be sharing how his organization is using Calabrio WFM to manage efficiency and improve the customer experience beyond the […]

Tommy Palomäki at Calabrio considers the connection between happy customers and happy employees and suggests five ways to use workforce management to achieve both. What came first: the chicken or the egg?  It’s a conundrum that’s baffled people for years but does it really matter?  The same could apply in contact centers.  Why debate whether [...]

If you think you’ve been hearing more about agent engagement—aka “workforce engagement management (WEM)”—lately, you’re probably right. With the increasing focus on the customer experience, better engagement with the agents who serve them makes perfect sense. After all, it’s a key way organizations can elevate and sustain the contact center customer experience by: decreasing agent […]

Calabrio Customer Connect (C3) 2018 is just a few weeks away! We’re highlighting some of our customer presenters on the Calabrio blog in a Speaker Spotlight series. Meet Jaslyne Dolak, data and analytics specialist at Erie Insurance. During her breakout session at C3 she will be sharing methods for getting your team and organization on […]

With Calabrio Customer Connect (C3) 2018 less than a month away, we’re highlighting some of our customer presenters on the Calabrio blog in a Speaker Spotlight series. Mike Hedin, forecasting and scheduling manager at Young Living Essential Oils, will be sharing best practices for rolling out a new WFO tool globally, and ways to keep […]