C3 2018 Speaker Spotlight: Q&A with Ryan Bradley, Selective Insurance

We are just two weeks out from Calabrio Customer Connect (C3), September 10-13 at the Gaylord Opryland Resort & Convention Center in Nashville, TN. Check out the latest from the 2018 Speaker Spotlight series.

Ryan Bradley, vice president at Selective Insurance, will be sharing his simple approach for gaining buy-in for analytics across your organization, as well as his recommended areas of focus within Calabrio Speech Analytics.

Name: Ryan Bradley

Company: Selective Insurance

Title: Vice President

Experience: 12 weeks with Selective Insurance, 22 years in the industry

Q: What are you most looking forward to for C3 2018 and why?

Ryan:  I love talking to peers about the current issues they are facing in data, analytics and reporting.  I also love talking with the folks at Calabrio about all the innovation and new solutions they are delivering in their next upgrade.

Q: What are you passionate about?

Ryan: I am very passionate about sports statistics and analytics.  Ask me what happened to the mid-range jump shot in NBA basketball? NHL enforcer defensemen or middle linebackers in the NFL?

Q: Why should people attend your session, Speech Analytics Best Practices: An Insurance Case Study? What will they learn?

Ryan: I am going to talk about building a speech analytics program from the ground up.  The presentation is focused on helping those new to speech analytics, building a business case to expand speech analytics in your business and leveraging speech analytics in developing customer sentiment analysis.

Q: The theme of this year’s conference is Amplify the Connection. What’s one song you’d love to hear amplified at the C3 customer appreciation party?

Ryan: I would love to hear anything from Bob Marley, especially “Jamming,” or U2’s “Beautiful Day” or “Desire.”

About Calabrio Customer Connect (C3)

Calabrio’s annual user conference, Calabrio Customer Connect (C3), is two and a half days of in-depth learning and networking. Through dozens of breakout sessions and roundtable discussions, attendees will learn from experts spanning industries. Share best practices and lessons learned with your peers. Speak with Calabrio executives and technical experts to get more value from your investment in Calabrio solutions and to provide feedback for future products.

Ella McKown

Ella McKown, Sr. Customer Marketing Specialist, is responsible for creating captivating moments for Calabrio customers. Ella works to amplify customer stories and foster relationships, while adding joy to our customers’ experience. She joined Calabrio in 2020 and has been a B2B tech marketer for six years. She holds a B.A. in Business Leadership and French from the University of Puget Sound.