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Gartner Magic Quadrant for Contact Center as a Service (CCaaS)

The CCaaS market is expanding at double-digit rates, fuelled by two main trends: the shift from on-premises systems to SaaS-based solutions, and the drive to enhance customer communications with more modern, responsive technology. This research, we feel, offers customer service and support leaders a clear, objective view to help them find the best-fit CCaaS providers, make smarter technology decisions, and stay ahead of disruption.

Download the 2024 Gartner® Magic Quadrant™ for CCaaS to see how nine cloud contact center providers, including Calabrio partners like Cisco, Five9, AWS, 8×8, Vonage, Content Guru and Talkdesk, have been evaluated.  This report focusses “on the ability of providers to address the needs of global organizations by requiring evidence of demonstrable sales, market and operational presence in at least three regions.”

 

Get your complimentary copy of the 2024 Gartner Magic Quadrant report to explore:

  • Key trends shaping the Contact Center as a Service (CCaaS) market
  • The ‘Gartner’ independent evaluation of CCaaS providers
  • Strengths and cautions of CCaaS vendors

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.