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Partner Template w/ Resource Links

Partner Template w/ Resource Links

Scalable, Robust Workforce Optimization and Powerful Voice of the Customer Analytics for Your Virtual Contact Center.

Trusted by global brands

Everything You Need to Build an Intelligent, Omnichannel Contact Center in the Cloud.

Calabrio seamless integration with Amazon Connect, the cloud-based contact center service from Amazon Web Services, makes it easy for businesses of all sizes to build a robust, intelligent, omnichannel contact center in the cloud.

Calabrio WFM and the Calabrio ONE suite—including call recording, quality management, workforce management, multichannel analytics and advanced reporting—provides you with a complete toolset to schedule agents more efficiently, monitor performance and identify opportunities to improve customer ex

The Calabrio ONE suite is now available on the AWS Marketplace. To learn more, or for complex orders of greater than 100 seats, please contact the Amazon team at Calabrio.

Why Add Calabrio ONE to Amazon Connect?

Simple Interface

Too often a clunky interface must be overcome just to do your job. Calabrio ONE is easy to use. The simple, yet powerful call playback interface brings together call metadata, agent evaluation, and PC screen recording playback into one unified display.

100% Cloud-based

There’s a reason contact centers are moving to the cloud – no hardware to manage and no restrictions on size. Scale up or down as needed, and expand as your organization grows. Plus, forget about being tied to a physical location—supervisors and agents can log on from anywhere and get right to work.

Built to Work Together

Calabrio is designed to work well together with u003ca contenteditable=u0022falseu0022 href=u0022https://aws.amazon.com/connect/u0022 target=u0022_blanku0022 rel=u0022noopener noreferreru0022u003eAmazon Connectu003c/au003e eliminating integration issues. That means less time to install, fewer headaches getting the systems to work together and less training to achieve results.

Increase Operational Efficiency with Calabrio ONE

Enable your agents to work smarter—and your contact center operate more efficiently. Maintain high levels of customer service and keep costs low by better identifying how many agents you’ll need. More accurately schedule agents on all customer communication channels; phone, email, chat based on past call volumes and trends.

Improve the Customer Experience with Calabrio ONE

Deliver a higher-quality, more consistent customer experience across every channel. Know what happens in every customer interaction with 100% call recording and capture. Quickly identify the need for targeted agent training and provide one-on-one coaching with flexible evaluation forms.

u003cstrongu003eDISCOVER THE VOICE OF YOUR CUSTOMER WITH CALABRIO ONErnu003c/strongu003ernrnu0026nbsp;rnrnWhy rely on surveys to find out what your customers really want? Make better, faster, data-driven decisions by understanding all customer interactions. Accelerate sales, manage risk and enhance customer engagement with analytics that can help you uncover insights directly from customers.

Want to know how contact center workforce optimization vendors stack up against each other?

Find Out Why Forrester Research Considers Calabrio a Leader

Download Forrester’s Wave Report to Find Out

AWS Hosting

Most legacy cloud solutions are hosted through mid-tier companies. Calabrio ONE is hosted on Amazon Web Services’ dozens of data centers worldwide—which means greater availability, more potential to scale and less risk of a regional outage affecting your contact center.

Secure Architecture

Calabrio ONE is the only fully multi-tenanted cloud WFO solution on the market. This means that only you have access to your customer and contact center data—no one else, not even Calabrio. In addition, all data is encrypted with keys unique to your organization so you are the only one able to access it.

Scalability

u003ca contenteditable=u0022falseu0022 href=u0022https://aws.amazon.com/connect/u0022 target=u0022_blanku0022 rel=u0022noopener noreferreru0022u003eAmazon Connectu003c/au003e and Calabrio ONE are both flexible and automatically scale up and down as your business requires. This makes it easy to react to changes in staffing needs, expansion and customer requirements—and keeps your costs down as you only pay for the number of agents you require.

Peace of Mind

Data security is a top five priority when purchasing contact center technology. Calabrio and u003ca contenteditable=u0022falseu0022 href=u0022https://aws.amazon.com/connect/u0022 target=u0022_blanku0022 rel=u0022noopener noreferreru0022u003eAmazon Connectu003c/au003e are supported by backup and redundancy protocols. So when disaster strikes, your contact center stays up and running.

u003ch5u003eCalabrio u0026amp; Amazon Connect Travel Well Together; Global deploymentsu003c/h5u003e

u003cdiv class=u0022 vc_custom_1535138053121u0022u003ernu003cdiv id=u0022text-block-677291e98fd8bu0022 class=u0022mk-text-block jupiter-donut- u0022u003ernu003cdiv class=u0022 vc_custom_1535138053121u0022u003ernu003cdiv id=u0022text-block-677291e98fd8bu0022 class=u0022mk-text-block jupiter-donut- u0022u003ernrnCalabrio ONE serves all industries and has been commonly utilized in:rnrnu003c/divu003ernu003c/divu003ernu003cdiv class=u0022wpb_row vc_inner vc_row vc_row-fluid jupiter-donut- attched-false u0022u003ernu003cdiv class=u0022wpb_column vc_column_container vc_col-sm-6u0022u003ernu003cdiv class=u0022vc_column-inneru0022u003ernu003cdiv class=u0022wpb_wrapperu0022u003ernu003cdiv id=u0022list-677291e990216u0022 class=u0022mk-list-styles mk-align-none jupiter-donut- jupiter-donut-clearu0022 data-charcode=u0022mk-icon-checku0022 data-family=u0022u0022u003ernu003culu003ern tu003cliu003eInsuranceu003c/liu003ern tu003cliu003eHospitalityu003c/liu003ern tu003cliu003eRetailu003c/liu003ern tu003cliu003eHealthcareu003c/liu003ern tu003cliu003eTravelu003c/liu003ern tu003cliu003eUtilitiesu003c/liu003ern tu003cliu003eFinancial Organizationsu003c/liu003ern tu003cliu003eTelecomu003c/liu003ern tu003cliu003eTechnologyu003c/liu003ernu003c/ulu003ernu003c/divu003ernu003c/divu003ernu003c/divu003ernu003c/divu003ernu003c/divu003ernu003c/divu003ernu003c/divu003e