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Solutions for WFM Professionals

Take Control with Data-Driven Automation & Intelligence

Anticipate, adapt, and take action with real-time intelligence and the world’s most advanced WFM platform.

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$2.7M

Increase in Annual Top-Line Revenue

$1.5M

in Workforce Savings Per Year

20%

Decrease in Average Handle TIme

25%

Decrease in Agent Attrition
4.7 (101 Reviews)
4.5 (324 Reviews)
4.5 (264 Reviews)
4.8 (43 Reviews)

Trusted by global brands

AI-Powered Workforce Outcomes

Explore real-world use cases that power results for businesses like yours.

Cut Agent Attrition by 25%

GE Appliances uses Calabrio ONE to engage and retain its remote workforce, driving cost per call down 15% while growing adherence by 20%.

Spend 40% Less Time on Scheduling

At Wix, comprehensive WFM drives faster, more accurate scheduling, fueling lower shrinkage, faster resolutions, and a 3% CSAT increase.

Skyrocket Top-Line Revenue by $2.7M

Peckham harnesses complete Conversation Intelligence to reduce AHT, lower customer wait times, and unlock incredible revenue gains.

Calabrio ONE Demo

One Suite. Complete Contact Center Intelligence.

Explore the Calabrio ONE suite with an interactive demo.

Demo Type

Feature

Leading WFM Solutions

Simpler. Smarter. Superior Workforce Management.

Put the right agents in the right place, at the right time, and empower them to turn customers into loyal superfans with leading contact center WFM software.

Don’t just expect the unexpected. Be ready for it with reliable, intelligence forecasting tools. Respond to sudden spikes and shifts instantly to ensure you have the right resources in the right place at the right time—and protect your SLAs and CSAT.

Do in 6 clicks what takes other platforms hundreds. Set schedules in just minutes to save millions and keep agents satisfied.

High turnover is expensive. By improving forecasting accuracy, workload balance, and agent empowerment, Calabrio Workforce Intelligence helps reduce burnout, boost retention, and minimize costly hiring and training cycles.

Drive peak productivity and keep your best agents with the suite agents love best. Empower frontline teams with simple self-service scheduling, AI-driven training tools, personalized feedback, meaningful recognition, and more.

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ROI Calculator

See the Calabrio ONE Difference

Empowered with the world’s most advanced workforce engagement platform, what could your workforce, deliver for your business? Use our ROI calculator to see the difference that only Calabrio ONE can deliver.
Calculate Your ROI

Calabrio ONE Features

Give Your Team Tools They’ll Actually Love

Transform the way your contact center works. Transform the way your customers see your brand.

Why Calabrio

Innovation That Outpaces the Competition

Only Calabrio ONE unites AI-driven workforce optimization, conversation intelligence, and agent engagement into a fully integrated suite that adapts to your unique needs. Just ask our customers.

Calabrio ONE

Gartner Rating
4.5
340 Reviews
G2 Rating
4.2

326 Reviews

Average Time to ROI

22 Months

Feature Item
91%
G2 Satisfaction Score
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Verint

Gartner Rating
4.2
140 Reviews
G2 Rating
4.2

270 Reviews

Average Time to ROI

31 Months

Feature Item
46%
G2 Satisfaction Score
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NiCE WFM

Gartner Rating
4.3
1,721 Reviews
G2 Rating
4.2

475 Reviews

Average Time to ROI

35 Months

Feature Item
51%
G2 Satisfaction Score
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Aspect Workforce

Gartner Rating
4.2
305 Reviews
G2 Rating
4.2

88 Reviews

Average Time to ROI

27 Months

Feature Item
55%
G2 Satisfaction Score
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Suite-Wide Features

Empower Your Teams. Elevate Your CX.

From workforce management to interaction analytics, the entire Calabrio ONE suite is full of features designed to deepen your understanding of every customer interaction and unleash the full potential of your people.

Forecasting and Scheduling Made Easy

Effortlessly forecast volume, optimize scheduling, and boost operational efficiency with AI and machine learning–backed tools that help ensure your agents are always there when customers need them.

Sales and Marketing Insights Straight from the Source

Free your supervisors from repetitive tasks and offer your agents faster, personalized self-service across all their daily scheduling needs with Agentic AI-powered Agent Assist.

 

Give Agents Instant Scheduling Answers

Give agents the specific insights and support they crave. Eliminate tedious post-interaction work. Plus, use gamification and benchmarking to fuel results—because engaged agents deliver elevated customer experiences.

Move from Insight to Action—Faster

Move beyond basic sampling to automatically evaluate interactions at scale without sacrificing accuracy or alignment. Auto QM results are seamlessly integrated into prebuilt dashboards, enabling supervisors to quickly move from insight to action, all without switching between systems.

Score 100% of Interactions with Auto QM

Eliminate manual effort and subjectivity of random sampling. Let highly accurate AI do the heavy lifting, scoring 100% of your customer interactions across key criteria.

Drive Collaboration with Custom Dashboards

Securely share dashboards and key insights across departments. Facilitate teamwork, build buy-in, and overcome your biggest business challenges, together.

Cut to the Chase of Every Conversation

Eliminate time-consuming after-call work and unlock key conversation insights effortlessly with accurate, GenAI-powered summaries of every interaction.

 

Understand What’s Driving Your CX

Train smarter and elevate experiences with actionable emotional intelligence. Understand how agents and customers feel—and why—using GenAI-powered sentiment analysis.

Get Automated Adherence Alerts

Receive automated alerts when schedules are in danger of being breached and make proactive corrections to protect service levels.

Case Studies

A Trusted Ally to Leading Brands That Empower Employees and Maximize Performance

Calabrio ONE is trusted by Fortune 500 brands and counted on by top technology partners. See how we’ve helped leaders in an array of industries get the very most out of their customer experience data.


 
• 25% Decrease in Attrition
 
• 20% Increase in Adherence
 
• 15% Decrease in Cost Per Call
 
“Despite moving everyone to work from home within only two weeks, our adherence actually went up!”

Aaron Jacobs
Director of Workforce Optimization + Analytics
Read the story

 

  • $500k+ in Annual Productivity Savings
  • 20% Adherence Growth
  • 45% Increased Intraday Optimization
  • Forecasted within 5% of Actuals in First 10 Weeks

“The fast results we achieved really opened everybody’s eyes. We gave people WFM insights they’ve never been able to see before.”

Caryn Yurkstas
Sr. Workforce Analyst
Read the story


 
• 7% Increase in Scheduling Efficiency
 
• Improved Employee Engagement
 
• Reduced Agent Attrition
 
“Employees today want more of a say in their schedule and require flexibility. Without a solution to this, attrition will continue to be high.”

Gregory King
WFM Business Operations Manager
Read the story

 

  • 40% Time Saved on Scheduling
  • 15% Increase in Adherence
  • 10% Improvement in Scheduling Accuracy
  • 3% Increase in CSAT

“Calabrio is helping us to continuously adjust and adapt our scheduling…Now we can see how to improve efficiency as well as increase job satisfaction for our agents”

Daniela G.
Workforce Optimization Manager
Read the story

State of the Contact Center 2025

Read the report

Customer Reviews

Leaders in Workforce Management Customer Satisfaction

See why customers choose Calabrio to quickly turn insights into revenue-boosting action.

“This is the best system to use for workforce management in the BPO industry. Live monitoring of employees status and schedules to avoid lost hours. You can also access daily records of agents' workflows. Work avoidance can be easily determined by this tool.”

Charles Angelo V

Outsourcing/Offshoring Quality Analyst

“We have a global workforce and Calabrio has been absolutely instrumental in allowing us to schedule and manage coverage worldwide.”

Lisa P

Enterprise Workforce Analyst

“I was a long-term user of a different WFM tool when I started using Calabrio to assist with forecasting and scheduling. It was a very intuitive learning curve to input call volumes and forecasts based on historical drivers. I find it very easy to set up new users and build schedules.”

Brian W

Mid-Market Workforce Management Planner

Featured Resources

Workforce Management

Introducing Calabrio Workforce Intelligence: Redefining Workforce Management with AI at the Core 

Sep. 15, 2025
Read More
Workforce Management

Introducing Calabrio Agent Assist: The Next Leap in Agentic AI for Contact Centers

Aug. 13, 2025
Read More

The Total Economic Impact Report

Aug. 22, 2025
Read More

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