5 Important Workforce Management Software Considerations

What should you consider when evaluating new workforce management (WFM) software? Watch this video to learn five things in WFM that you may not realize make a big difference in managing your [...]

Don’t Rely on Luck. Why You Need to Invest in Workforce Management

Do you believe luck plays a significant part in your own career? What about the role luck plays in driving positive business results for your contact center? A recent simulation by two Italian [...]