Talkdesk + Calabrio
Innovative Workforce Optimization for your Cloud Contact Center
Talkdesk & Calabrio: Enabling Companies With Calabrio ONE’s User-Friendly Automation And Optimization Of Omnichannel Forecasting, Scheduling, And People Management.
It’s a simple formula: the right agent, in the right place, with the right skill, at the right time equals a superior customer experience. Contact centers face many challenges daily from fluctuating call volumes, expanding media types, to high turnover. Together, Talkdesk and Calabrio give you the right tools to build, manage, and ensure a smooth interaction between agents, supervisors and your customers – all in the media of their choice.
When paired together, Calabrio ONE and Talkdesk help businesses of all sizes lower costs and gain more customer insight while becoming more efficient in day-to-day operations. Calabrio provides strategic scheduling, forecasting, quality management, reporting, and analytics to promote business growth and provide a more balanced workload, all while ensuring your customer experience expectations are met.
“Talkdesk is thrilled to offer customers a new contact center experience that incorporates cutting-edge technology from Calabrio. We recognize them as a true innovator and are looking forward to building something great together,” said Robert Sur, Head of Platform at Talkdesk.
Increase Operational Efficiency with Calabrio ONE
Enable your agents to work smarter—and your contact center operate more efficiently. Maintain high levels of customer service and keep costs low by better identifying how many agents you’ll need. More accurately schedule agents on all customer communication channels; phone, email, chat based on past call volumes and trends.
Improve the Customer Experience with Calabrio ONE
Deliver a higher-quality, more consistent customer experience across every channel.
Know what happens in every customer interaction with 100% call recording and capture.
Quickly identify the need for targeted agent training and provide one-on-one coaching with flexible evaluation forms.
Discover the Voice of Your Customer with Calabrio ONE
Why rely on surveys to find out what your customers really want?
Make better, faster, data-driven decisions by understanding all customer interactions.
Accelerate sales, manage risk and enhance customer engagement with analytics that can help you uncover insights directly from customers.
Why Choose Calabrio ONE for Your Talkdesk Contact Center?
Scheduling and Optimization
Whatever your particular set of rules – e.g. national labor regulations, contract specifications, agent preferences – automated scheduling can take all of these into consideration. Calabrio WFM allows you to schedule for any length of time interval and thus helps ensure that, with additional resources, your highest peak periods will always be covered adequately.
Evaluate Every Interaction
With Calabrio Quality Management and Talkdesk, deliver omni-channel experiences customer’s demand. Ensure consistent, outstanding quality — every time. Calabrio Quality Management allows you to understand the complete agent and customer experience and provide more targeted coaching, no matter where your employees are working – all while helping ensure compliance and improving overall contact center performance.
AI Driven Analytics
Calabrio Analytics and Talkdesk empowers you to unlock the goldmine of customer insights pouring into your contact center. Convert raw customer feedback into highly usable data—and see issues as they emerge. Watch trends take shape. Anticipate your customers’ wants and needs. Transform your multi-channel contact center into a hub of customer intelligence—and use that intelligence to build customer.
Calabrio & Talkdesk Travel Well Together: Global Deployments
Calabrio ONE serves all industries and has been commonly utilized in:
- Financial Organizations
- Financial Organizations
Want to read more about how Calabrio is empowering organizations in your industry?
Learn More about Talkdesk
Compatible product(s): Calabrio ONE