Calabrio ONE delivers a truly unified, intuitive workforce optimization (WFO) suite that empowers your contact center with advanced WFM, effortless quality management (QM), and actionable analytics—all in a single platform. Leverage seamless integrations with leading CCaaS and CRM solutions, leading tools to boost agent engagement, and AI-powered insights to optimize your workforce performance while lowering costs.

Verint is a well-known provider of customer engagement solutions, including the Verint Open Platform, an AI-powered CCaaS. Beyond the Open Platform, their portfolio includes Verint Workforce Management. The WFM product offers an array of enterprise-grade features, with particular strengths in QM and analytics. However, many users report with difficulties with implementation and updates, lower agent adoption due to complexity, and long-term issues with customer support.