From Scorecards to Strategy: AutoQM’s Business Impact

Manual quality management is no longer viable in a world where customer experience is a key differentiator in the competitive landscape. In this webinar, Calabrio will reveal how AutoQM transforms quality assurance from a manual, inconsistent task into a powerful, AI-driven engine that enhances operational efficiency and drives performance improvement. 

You’ll learn how organizations with Auto QM can see measurable gains, including:

15% decrease in cost per call

20% increase in schedule adherence

25% decrease in attrition

But AutoQM is about more than just efficiency. It’s a strategic shift that empowers QA teams to:

Score 100% of interactions using GenAI

Surface conversation-level insights on sentiment, resolution, and customer effort
Uncover root causes of CX breakdowns and identify performance trends across both agents and bots

From enhanced compliance and faster coaching cycles to scalable evaluation frameworks, this session will show how the evolution to AutoQM pays real dividends across cost, time, and experience.