With the spread of COVID-19, customer service teams are leaving traditional contact centers to work remotely and promote social distancing. Staying connected and responsive to customers under these circumstances can be challenging; access to a cloud-based contact center can be critical to resolving the new influx of cases and maintaining business continuity.
Calabrio, Amazon and VoiceFoundry have partnered to provide fast deployment and configuration for remote working needs.
Over the last few weeks, we’ve rolled out several solutions to help our customers stay connected to their stakeholders. Now, Amazon Web Services (AWS) will be supporting these efforts. Calabrio and AWS are working together to deliver free credits for Amazon Connect, the cloud-based contact center service from AWS based on the same technology that powers Amazon customer service.
Beginning today, customers can contact AWS to get started with Amazon Connect, free of charge, and receive support from Amazon Connect to help with the implementation of their virtual contact center.
This offer, complimented with fast deployment by VoiceFoundry, can be acquired through the AWS Marketplace.
Within a few days, Calabrio and Amazon will spin up your new environment. VoiceFoundry will then rapidly configure your new work from home contact center to meet the needs of this new reality.
For more on this Amazon Connect and Calabrio ONE integration, contact us.