Stay Connected With Customers During Uncertain Times with Calabrio and Amazon - Calabrio
Calabrio Blog
Find More Great Content

Stay Connected With Customers During Uncertain Times with Calabrio and Amazon

With the spread of COVID-19, customer service teams are leaving traditional contact centers to work remotely and promote social distancing. Staying connected and responsive to customers under these circumstances can be challenging; access to a cloud-based contact center can be critical to resolving the new influx of cases and maintaining business continuity.

Calabrio, Amazon and VoiceFoundry have partnered to provide fast deployment and configuration for remote working needs.

Stay connected and responsive to customers

Over the last few weeks, we’ve rolled out several solutions to help our customers stay connected to their stakeholders. Now, Amazon Web Services (AWS) will be supporting these efforts. Calabrio and AWS are working together to deliver free credits for Amazon Connect, the cloud-based contact center service from AWS based on the same technology that powers Amazon customer service.

Beginning today, customers can contact AWS to get started with Amazon Connect, free of charge, and receive support from Amazon Connect to help with the implementation of their virtual contact center.

This offer, complimented with fast deployment by VoiceFoundry, can be acquired through the AWS Marketplace.

Within a few days, Calabrio and Amazon will spin up your new environment. VoiceFoundry will then rapidly configure your new work from home contact center to meet the needs of this new reality.

For more on this Amazon Connect and Calabrio ONE integration, contact us.

Ross Daniels
As Vice President of the Global Partner Organization at Calabrio, Ross Daniels is responsible for strategic technology and platform partners, reseller/channel partners, third party developer partners, services partners and system integrators. Ross identifies key growth opportunities through platform partner development and corresponding product integration programs. He also manages the integration of acquired technologies into the Calabrio ONE suite to create best-of-breed solutions. With more than 20 years of marketing, product marketing and product management experience in technology and telecommunications, Ross brings extensive expertise to Calabrio. Prior to joining Calabrio, Ross spent 18 years at Cisco where he served as the Senior Director of Collaboration Marketing for Cisco’s nearly $5B Collaboration business. There, he oversaw product positioning, solution messaging, collateral, channel engagement and go-to-market activities for Unified Communications, Conferencing, Telephony and Video Endpoints, and Customer Care/Contact Center. While at Cisco, Ross partnered with Calabrio to bring Calabrio’s WFO solutions into customers’ contact centers. Ross is also a seasoned speaker, having presented at numerous industry events including Voicecon/Enterprise Connect, Wireless Enterprise Symposium, Enterprise 2.0, Dreamforce, Frost & Sullivan Customer Contact, IWCE, Customer Interact, Cisco Collaboration Summit, and Cisco Live. Ross holds a Bachelor of Arts degree in English from Harvard University and a Master of Business Administration degree from Babson College.
Recent Posts

Start typing and press Enter to search

Send this to a friend