Get Connected with Calabrio at the 2019 Customer Strategy & Planning Conference

Could your contact centre use a spring refresh? We’ll be in beautiful Warwickshire at The Forum’s Customer Strategy and Planning conference 8 & 9 April sharing ways that contact centres can reinvigorate their customer experience.

We’re excited to be showcasing the new look of customer experience intelligence with our newly redesigned analytics-fueled Calabrio ONE suite. Stop by the Calabrio stand for a demo of our transformed interface and to learn how our new intuitive design capitalises on the way the human brain processes complex and large amounts of information and helps contact centres illuminate compelling insights.

Hear more about data and analytics on Monday at 12:55 with David Evans, solution consultant. In his session, Beyond the Silos: Practical Tips for Turning Contact Centre Reporting into Business Intelligence, he’ll be sharing the fundamental components and considerations to help you elevate your contact centre to become the central source of customer intelligence. Get practical tips to help you move beyond spreadsheets to define, design and build your reporting practice to make your contact centre a central source of BI.

Have questions? Let’s meet! If you’re attending the event you can schedule a meeting with us to gain insight on how Calabrio ONE can uplevel your contact centre. If you can’t make it to the show, don’t worry! Follow @Calabrio on social media for the latest updates on coverage from the #ForumConf.

Magnus Geverts

Magnus Geverts is the Vice President of Product Marketing at Calabrio. He has over two decades of experience in the workforce engagement management and customer service space, working in a mix of roles and departments across the world: from R&D to consultancy to his role as Chief Business Development Officer at Teleopti. Today, he oversees Calabrio’s product go-to-market efforts. Magnus works closely with product line managers who shape the roadmap and strategies for the full Calabrio suite and oversees the product marketing team to offer software that enables users, engages frontline employees and elevates the end-customer experience.