AI-powered customer experience analytics data collected across various communication channels—website, chat, text, social, and the contact center—promises to deliver compelling insights that enrich human interactions.
While 93 percent of marketers and customer experience leaders believe delivering a seamless, quality experience is important, only 45 percent think they’re very effective at it.
That all changes with the latest version of Calabrio ONE. It features a reimagined user interface (UI), and embeds voice-of-the-customer analytics and visual discovery into the entire workforce optimization (WFO) suite. Our new version enables business users to intuitively consume and act upon data with more ease and precision to achieve deeper levels of insight—driving a superior customer experience.
Our latest release of Calabrio ONE sets a new standard for ease of use, intelligence and customizability. New visualization and analytics capabilities include:
We are fundamentally changing the way organizations work and access the voice of the customer. Now everyone—regardless of their experience with analytics—can easily illuminate compelling insights from data to inspire better human interactions and improve the customer experience.
To learn more about how you can finally see the full picture of your customer experience, read our complete guide to customer interaction analytics.