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- Cummins Helps Mines Avoid Expensive Downtime with Innovative Remote Monitoring
Case Study
Cummins Helps Mines Avoid Expensive Downtime with Innovative Remote Monitoring
- Accurate forecasts for incoming alert volumes
- Assurance “immediate” alerts are handled promptly
- A differentiated service for tangible customer benefits
- Ability to help customers increase uptime, saving one customer $600,000

Forecasting helps ensure enough agents are available to triage incoming alerts about truck engine issues
Calabrio WFM gives us the powerful forecasting we need to ensure we always have enough agents on hand to review and process the critical alerts sent from the truck engines working at mining sites around the world.”
John Weippert –
Global Customer Support Systems Manager