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Case Study
Calabrio Analytics Provides Customer Insights for Superior Propane
- (30) Number of seconds
AHT was reduced
- (150) Number of additional
inquires handled daily
- Increased autonomy for agents to rectify customer complaints
- (3) Number of months to significant
improvement in first call resolution

Reducing our AHT by 30 seconds per call means we can take 150 more customer inquiries on a daily basis, with the same size team, therefore improving our customer experience.”
Alex Wozniak
Director, Customer Experience, Superior Propane