The 7 Elements of Workforce Optimization Total Cost of Ownership

Both initial capital costs and ongoing operational costs impact total cost of ownership (TCO) for workforce optimization (WFO) applications. Understanding how the vendors on your WFO shortlist compare to each other for both types of TCO is crucial to making a cost-effective, informed buying decision. Calabrio effectively addresses each WFO TCO element. But don’t take our word for it—here’s how customers and key industry analysts rate us.