In this insightful eBook, you’ll discover how to overcome the challenges of bot underperformance, high escalation rates, and stagnant adoption. Learn how forward-thinking contact centers are transforming self-service into a productivity powerhouse by: 

• Maximizing bot ROI with key automation KPIs like Bot Automation Score and Bot Experience Score 

• Enhancing customer satisfaction with seamless, personalized self-service journeys 

• Increasing agent productivity through smarter automation and optimized handoffs 

• Leveraging bot analytics to continuously improve containment, reduce costs, and resolve high-friction interactions 

• Turning AI insights into workforce efficiency with integrated Workforce Management (WFM) strategies