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Partner Manager

Effortless Control, Clarity, and Collaboration

Eliminate spreadsheets. Automate allocations and reconciliations. Fuel greater BPO performance—and fewer disputes—with a smarter, simpler vendor management solution.

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$13M

Annual Productivity Savings

$2.7M

Increase in Annual Top-Line Revenue

40%

Decrease in Agent & Customer Effort

25%

Decrease in Agent Attrition
4.7 (101 Reviews)
4.5 (324 Reviews)
4.5 (264 Reviews)
4.8 (43 Reviews)

Trusted by millions of agents at leading brands

Workforce Performance, Powered by Easy-to-Love Intelligence

Explore real-world use cases that power results for businesses like yours.

Cut Agent Attrition by 25%

 

GE Appliances uses Calabrio WFM and QM to schedule, engage, and retain its remote workforce, driving cost per call down 15% while growing adherence by 20%. 

Save $500K+ with Peak Productivity

 

Paychex revolutionized its scheduling and forecasting with Calabrio ONE, freeing employees to focus on customer relationships while driving 20% adherence growth and a 45% increase in intraday optimization.

Spend 40% Less Time on Scheduling

Wix switched to Calabrio WFM and not only drastically cut the time it took to schedule agents, but also drove 15% higher adherence, 10% greater scheduling accuracy, and a 3% boost in CSAT.

BPO Vendor Management

Simpler Management. Stronger Performace.

Tired of using spreadsheets to manage your staffing across BPOs?

 

With Partner Manager, you can allocate resources across any number of BPO vendors, visualize the staffing provided by each branch and deliver the accountability that is missing from today’s BPO management solutions.

Automate vendor allocation and eliminate repetitive distribution tasks with centralized vendor management and workforce planning.

Prevent costly over- and under-allocation across with intelligent forecasting—and without time-consuming manual recalculations.

Configure partners, sites, and skills independently and adapt allocations when forecasts change.

Easily validate invoices and reduce disputes with interval-level visibility and a single, shared source of truth for BPOs and internal teams.

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ROI Calculator

See the Calabrio ONE Difference

Empowered with the world’s most advanced workforce engagement platform, what could your workforce deliver for your business? Use our ROI calculator to see the difference that only Calabrio ONE can deliver.
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Partner Manager Features

Comprehensive Vendor Management Software

Partner Manager puts your organization in control of complex vendor relationships. Maximize efficiency, accuracy, and accountability to meet your mutual goals.

Automatic Capacity Allocation

Dynamically calculates headcount distribution across partners and sites based on forecast changes—and removes manual percentage splits.

Hybrid Visualization

Visualizes in-house and outsourced forecasted agents together and allocates by skill or distribution point to reflect the real picture.

Interval-Level Vendor Uploads

BPOs upload scheduled staffing by interval (or you ingest their sheets) to achieve precise visibility when agents are scheduled to work.

Billing & Invoice Reconciliation

Compares vendor invoices at scheduled intervals to validate charges, reduces disputes, and improves billing confidence.

Scalable Multi-Partner Support

Supports networks of partners, sites and skills at enterprise scale—from a few vendors to complex BPO landscapes.

Standalone or Add-On Deployment

Available as an add-on to Calabrio WFM or as a standalone product for organizations that only need vendor management.

Innovation That Outpaces the Competition

Only Calabrio unites AI-driven workforce optimization, conversation intelligence, and agent engagement into a fully integrated suite that adapts to your unique needs. Just ask our customers.

Calabrio ONE

Gartner Rating
4.5
340 Reviews
G2 Rating
4.5

326 Reviews

Average Time to ROI
22 Months
Feature Item
91%
G2 Satisfaction Score
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Verint

Gartner Rating
4.2
140 Reviews
G2 Rating
4.2

270 Reviews

Average Time to ROI
31 Months
Feature Item
46%
G2 Satisfaction Score
Learn more

NiCE WFM

Gartner Rating
4.3
1,721 Reviews
G2 Rating
4.2

475 Reviews

Average Time to ROI
35 Months
Feature Item
51%
G2 Satisfaction Score
Learn more

Aspect Workforce

Gartner Rating
4.2
305 Reviews
G2 Rating
4.3

88 Reviews

Average Time to ROI
27 Months
Feature Item
55%
G2 Satisfaction Score
Learn more

Customer Reviews

Leaders in Workforce and Conversation Intelligence

See why customers choose Calabrio to quickly turn insights into revenue-boosting action.

“This is the best system to use for workforce management in the BPO industry. Live monitoring of employees status and schedules to avoid lost hours. You can also access daily records of agents' workflows. Work avoidance can be easily determined by this tool.”

Charles Angelo V

Outsourcing/Offshoring Quality Analyst

“We have a global workforce and Calabrio has been absolutely instrumental in allowing us to schedule and manage coverage worldwide.”

Lisa P

Enterprise Workforce Analyst

“I was a long-term user of a different WFM tool when I started using Calabrio to assist with forecasting and scheduling. It was a very intuitive learning curve to input call volumes and forecasts based on historical drivers. I find it very easy to set up new users and build schedules.”

Brian W

Mid-Market Workforce Management Planner

FAQs

Looking for Help?

Get answers to frequently asked questions about Partner Manager.

Yes, it’s available as a standalone product for organizations that only need a vendor management solution.

BPOs upload interval staffing via CSV/Excel or you can ingest files programmatically; data is displayed at interval level for reconciliation.

Partner Manager centralizes vendor staffing visibility and automates allocation—it complements scheduling systems and can export schedules to downstream tools.

Ready to get started?

See Calabrio ONE in action with a free demo.

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