Calabrio Customer Connect Manchester, The Lowry Hotel
June 10 – 11, 2025

“Dave” Rhodes, the CEO of Calabrio, brings decades of experience growing and scaling software businesses with a passion for technology innovation that drives business impact. Prior to Calabrio, he was Chief Executive Officer of Sauce Labs, the leading provider of continuous test and error reporting solutions that give companies the confidence to develop, deliver and update high-quality software at speed. Dave also held the positions of SVP/GM of Unity’s Digital Twins Business after serving as their Chief Revenue Officer. Dave built Unity into the leading provider of real-time 3D software solutions for video games and digital twins. Prior to Unity, Dave was the Executive Vice President of Sales, Services and Marketing at Paradigm/Emerson, responsible for developing, implementing, and executing the company’s worldwide sales growth strategies, as well as its services and marketing operations. Previously, he spent 11 years at Autodesk, where he last served as Vice President of the Americas. Dave has an MBA from the University of San Diego and a Bachelor of Science in Computer Science from UC San Diego.

Ed Creasey is Calabrio’s Director of Pre-Sales Consulting and Engineering. He loves engaging and provoking audiences by understanding the challenges facing business and wider society, and using that insight to bring together customers and agents to deliver great experiences.He leads a diverse team of experts, solving customer problems from California to Melbourne. He brings deep experience, from the front line to C level, in the Contact Centre and Customer Experience (CX) industry. Ed has delivered thought leadership and led pre-sales and consulting teams across the CX domain: AI & Analytics, Workforce Optimisation, Employee Engagement, Cloud Contact Centres and Robotics. He’s sold and delivered CX solutions to a wide range of organisations and market sectors, throughout the world. Ed has a passion for leading teams, engaging audiences, helping customers solve their business problems and delivering happy, reference-able clients.

Martin Teasdale – Contact Centre Leader, TLX Advocate, and Community Builder
Martin Teasdale is a recognised leader in the contact centre industry, dedicated to improving leadership at the frontline through his pioneering concept, Team Leader Experience (TLX). With a career spanning nearly three decades, Martin has worked across various leadership roles, starting as an agent on the phones to global operations director , driving operational excellence, employee engagement, and customer experience transformation.
He is the founder of The Team Leader Community (TLC), a thriving network that supports and connects contact centre team leaders, and is the host of the acclaimed “Get Out of Wrap” podcast, where he shares insights and interviews with industry experts.This podcast, the first in the UK about contact centres, has in its 5 and half years had 100’s of thousands of downloads and is a regular feature in the top 150 Apple Podcast charts for management.
With a LinkedIn following of circa 22,000, Martin is an influential voice in the sector, championing contact centres and the role of team leaders as the key to unlocking better customer and employee experiences.Through speaking engagements, consultancy, and thought leadership, Martin collaborates with corporate partners to elevate industry standards, foster leadership development, and create meaningful change within contact centres worldwide.

An award-winning, industry-recognized expert with over 20 years of experience in contact centre planning management, [Name] has held senior planning positions at blue-chip companies, including NTL, Barclaycard, HBOS, and The AA, delivering transformational projects in each.
At the forefront of driving best practices in contact centre planning, Dave has contributed extensively through years at The Forum, judging awards and writing industry articles—all with the goal of professionalising the contact centre planning industry.These skills have also been applied in a supplier environment at Aspect Software, where [Name] served as a Principal Solutions Consultant, ensuring that both existing and new customers receive high-quality solutions to facilitate transformational improvements within their contact centre operations.
As Director of Membership & Best Practice, Dave leverages a breadth of industry knowledge to continue professionalising the contact centre planning industry and raising standards in customer operations.

Florian is a Product Marketing Manager at Calabrio with over 13 years of experience in the Workforce Management space and a unique perspective as a former Calabrio customer himself. Outside of work, he enjoys hunting for sharks teeth on the beach with his wife and two kids and cooking meals that remind him of his home country. Florian’s career is shaped by his passion for aviation and as a former contact center agent, a unique journey that has enriched his approach to both life and work.

A widely regarded industry expert, Scott Budding has over 20 years of contact centre experience. Beginning within a Quality Management team, then as a leader of a resource planning function, Scott moved on from operational roles in 2015, to Workforce Engagement Management consulting from a pre-sales and post-sales perspective. Since 2017, he has led successful teams focused on UK and global markets. Scott is recognised for his thought leadership in Workforce Management, Quality Management and Analytics, and he has been invited to work with The Forum, Call Center Helper, CCMA and others, and speak at events such as CC Expo.