Workforce Management

When the average contact center spends 65% of their budget on human resources, nothing has a greater impact on customer service, customer satisfaction, efficiency and costs than balanced staffing. An effective workforce management solution is the key to maintaining productivity. Calabrio Workforce Management allows contact center managers to forecast accurately, develop schedules for multiple sites, track key performance indicators, and manage real-time adherence.

There's no better solution than Calabrio Workforce Management to:

• Improve adherence
• Reduce attrition
• Reduce overstaffing
• Reduce overtime
• Increase customer satisfaction and retention by improving service levels

Why? Because only Calabrio Workforce Management offers simple integration, is easy to learn, and is simple for managers and supervisors to use.

• Commonly used features are included in the basic bundle with no hidden costs - period
• Get started faster - deploy and train in days not months
• Save maintenance time by automating common tasks, including agent, team and supervisor synchronization with the ACD
• Role-based access puts the right views in the hands of each type of user; Web-based access lets them do it from anywhere
• Fewer servers simplifies support
• Supports ACDs from several manufacturers, including Cisco and Avaya

And Calabrio Workforce Management software is scalable - the same solution supports several agents or several thousand with no costly or complex upgrade path.

Calabrio Workforce Management provides the information your schedulers need to staff with precision and make short term or long term adjustments as required to maintain excellence.

Calabrio One - Workforce Optimization for Today's Work Style.