Calabrio Workforce Management

When the average contact center spends 65% of their budget on human resources, what could have a greater impact on customer service, customer satisfaction, efficiency and costs than balanced staffing? 

There’s no better solution than Calabrio Workforce Management to:

• Improve contact center performance
• Reduce customer abandons
• Achieve first call resolution
• Increase customer retention

Why? Because Only Calabrio Workforce Management offers simple integration, is easy to learn and is simple for managers and supervisors to use. Calabrio Workforce Management software requires fewer scheduling staff, because it allows supervisors and managers to produce schedules in just one step.

Don’t be fooled by its simplicity. Calabrio offers more standard features than any other product available today and is the best solution available for next-generation contact centers:

• Manage multi-site (virtual) contact centers in multiple time zones
• Support multiple languages with a single click
• Apply unique business rules by media type for multi-media contact center support

And Calabrio Workforce Management software is scalable – the same solution supports several agents or several thousand with no costly or complex upgrade path. Calabrio Workforce Management runs on two departmental class servers in a contact center of several hundred agents, even in multi-site environments.

Part of a complete suite of customer interaction and workforce optimization software, Calabrio Workforce Management provides the information your supervisors need to staff for excellence and make short term or long term adjustments as required to maintain that excellence.