Calabrio product training
SWPP Annual Conference is being held on April 23 – 25 at the Omni Nashville Hotel in Nashville, TN. Whether you’re a workforce management veteran or new to the industry, SWPP has over 60 sessions across all skill levels. We’re looking forward to exhibiting at the conference and showcasing our latest version of Calabrio ONE.
In v11, we’re fundamentally changing the way organizations work and access the voice of the customer. Now everyone—regardless of their experience with analytics—can easily illuminate compelling insights from their contact center data to enrich human interactions and improve the customer experience.
The new release includes enhancements to many of our WFM features to increase support for enterprise scalability and management, and better meet the needs of global workforce including:
We are looking forward to seeing our old friends and making new ones at SWPP 2019. If you’re at the show, stop by to hear about Calabrio’s innovative approach to contact center management and get entered to win a 55-inch TV. Follow @Calabrio on Twitter for the latest updates and coverage from SWPP.
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian.
We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching.
Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
For customers and partners.