The G2 Winter Reports are in, and once again, Calabrio has been recognized across multiple regions, market segments, and enterprise deployments – earning Leader, High Performer, and category-winning badges.
These wins aren’t based on analyst opinions or internal benchmarks. Every G2 badge is driven by verified customer reviews, making this recognition especially meaningful.
Best Usability for the Mid-Market
One of our standout wins this season is Best Usability – Mid-Market.
Calabrio earned the highest usability rating in its category, reflecting what customers consistently tell us: Calabrio is intuitive, practical, and built for the realities of workforce management.
For mid-market organizations balancing complexity with limited resources, usability matters. Less friction means faster adoption, greater confidence, and better outcomes, from forecasting and scheduling to day-to-day operations.
A Leader Across Regions and Market Segments
Calabrio was also named a Leader in several G2 Grid® reports in the Contact Center Workforce category, recognizing strong customer satisfaction and market presence:
- Leader – Overall Grid®
- Leader – EMEA
- Leader – Mid-Market
- Leader – Mid-Market Europe
Leader status reflects consistent value delivery, whether customers are scaling fast, operating across regions, or modernizing workforce management with a more flexible approach.
High Performer Recognition in Global Enterprise Markets
Alongside our Leader positions, Calabrio earned High Performer recognition in key enterprise and regional reports:
- High Performer – Enterprise
- High Performer – Enterprise Asia Pacific
- High Performer – Latin America
These results highlight strong customer satisfaction in competitive enterprise environments and reinforce Calabrio’s ability to support complex, global operations.
Momentum That’s Backed by Adoption
Calabrio also stood out for momentum and implementation success this winter:
- Momentum Leader, ranking in the top 25% of products in our category
- Highest User Adoption – Enterprise in the Implementation Index
Together, these wins show that customers aren’t just choosing Calabrio, they’re adopting it quickly, rolling it out successfully, and seeing value fast.
Built With Customers, Validated by Them
These wins reflect what matters most to our customers: ease of use, fast time to value, and technology that supports real workforce challenges at any scale.
We’re grateful to our customers for sharing their experiences and helping shape Calabrio’s continued growth, and we’re excited about what’s next.
Want to see why customers rate Calabrio so highly? Explore our G2 reviews and hear directly from contact center leaders around the world!
Want to see what our customers are raving about? Book a demo and experience the Calabrio ONE platform in action.
