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- Credit Union of Colorado Migrates to the Cloud and Adds Calabrio Analytics
Expanded quality management and in-depth analysis of operational data increase savings and performance
Challenge
An existing Calabrio ONE on-prem customer for seven years, the Credit Union of Colorado in 2019 migrated to Calabrio ONE Cloud, then added Calabrio Analytics to gain deeper insight into different operational aspects of its contact center.
Contact center leaders also wanted to expand existing quality management initiatives and increase the actionability of agent performance information by making it available more than once per month.