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Greater Western Water empowers hybrid working and in-house PCI regulatory compliance processes with Calabrio ONE
The pandemic impacted our contact centre as our system required everyone to work from the office. Calabrio’s cloud solution was deployed across the business almost instantly – so our employees can log in from anywhere, and our customers can easily connect with us.”
Oliver Atanasovski –
Workforce Optimisation Manager – Greater Western Water
Result
The deployment of Calabrio ONE has delivered significant operational benefits.
The cloud-first nature of Calabrio’s suite has enabled Greater Western Water (Footscray site) to provide employees, supervisors and managers with access to the full range of functionality, enabling business as usual. They now have control and ownership of compliance processes — with the right people now able to immediately delete calls at the click of a button — rather than relying on a convoluted process. This process alone has saved significant costs as a third-party vendor is no longer required.