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- Peckham Inc. Taps Calabrio ONE Analytics to Uncover Root Causes of Long Holds and Silence Times
Overview
Enables leaders to quickly solve issues and deliver a much improved, much less stressful customer experience.
Headquartered in Lansing, MI, Peckham Inc. is a nonprofit social enterprise that provides paid job training opportunities for people with significant physical, cognitive, behavioral and socio-economic challenges. Peckham believes in social responsibility and is the premier provider of contact centers and IT helpdesks within the AbilityOne program, which creates jobs for people with disabilities
“Thanks to Calabrio, both Peckham agents and customers enjoy a much improved, much less stressful customer experience.”
Wendy Dorn-Frazee
IT Service Desk Workforce Specialist