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Calabrio Workforce Management Now Integrates with Microsoft Dynamics 365

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Empowering contact center agents with powerful self-service tools while providing contact centers with AI-driven insights

Transform your contact center operations with Calabrio Workforce Management (WFM), now fully integrated with Microsoft Dynamics 365 Contact Center. This integration combines Calabrio’s powerful WFM capabilities with the globally recognized cloud and contact center technology of Microsoft, empowering your business to streamline operations, enhance customer experiences, and manage your workforce across every communication channel.

Drive Efficiency, Enhance Experience

By combining Microsoft’s robust cloud infrastructure and contact center technology with Calabrio’s industry-leading workforce management tools, you can:

Forecast and schedule quickly and accurately

Make data-driven staffing decisions based on real-time insights, balancing staffing across all channels.

Enhance Employee Engagement

Empower your agents with Calabrio WFM’s self-scheduling tools, helping you retain the talent you’ve worked so hard to get.

Ensure operational flexibility

Calabrio WFM adapts to any size contact center and with its powerful scheduling module, any labor laws in the world, ensuring compliance with local regulatory statutes.

Unlock the Power of Integration

Calabrio’s integration with Microsoft Dynamics 365 is fast, reliable, and ensures smooth deployment. It guarantees that your contact center is up and running with minimal disruption, allowing your teams to focus on delivering exceptional customer experiences right from the start.

Why choose Calabrio WFM with Microsoft Dynamics 365?

Calabrio’s integration with Microsoft Dynamics 365 Contact Center brings together two industry leaders to revolutionize workforce management and contact center operations. With Microsoft’s global infrastructure and Calabrio’s WFM expertise, your contact center will operate more efficiently, allowing you to focus on what matters most—delivering world-class customer experiences.

Who Benefits from This Integration?

This powerful workforce management integration is built for contact center leaders looking to simplify and enhance their operations:


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Customer Support

Gain unified visibility and control over multi-channel operations to reduce costs and optimize performance.

Contact Center Managers

Access real-time data and insights to make smarter staffing decisions that drive service-level improvements.

WFM Managers

Automate workforce forecasting and scheduling for greater accuracy and efficiency across all customer touchpoints.

Ready to transform your contact center with Calabrio WFM for Microsoft Dynamics 365?

Contact us today to learn how this integration can help your business achieve operational excellence.

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