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RingCentral

RingCentral

Calabrio and RingCentral: Elevate Your Contact Center Experience

Trusted by global brands

Transform Your Contact Center with AI-Powered Innovation

Calabrio ONE is the official Workforce Engagement Management (WEM) solution for RingCX, RingCentral’s newest contact center offering. This integration enables RingCX users to leverage the entire Calabrio ONE suite, including:

Cloud:

Quality Management (QM)

AI-Powered Analytics

Workforce Management (WFM)

Trusted Leaders

Calabrio and RingCentral are leaders in the contact center space. Together, we provide a fully integrated, cloud- native, unified communications as a service (UCaaS) and WEM solution.

Peace of Mind

Contact centers of all sizes, from SMB to the enterprise, will enjoy peace of mind knowing that Calabrio and RingCX can meet their most complex business needs with innovative, true-cloud, AI-powered solutions.

Why Choose Calabrio ONE for your RingCX Contact Center?

Future proof in the cloud with RingCX and Calabrio ONE:

Enterprise-Grade WEM: Calabrio’s comprehensive WEM solution fills a critical need for RingCX users.

Innovative Approach: Both RingCentral and Calabrio prioritize innovation, cloud technology, and AI.

Customer Focus: Our shared commitment to customer satisfaction ensures a superior user experience.

Reliability: Enjoy peace of mind with a fully supported, secure, and scalable cloud-to-cloud integration.

Versatility: RingCX Integration offers more choices for fully integrated, cloud-native UCaaS and WFO/WEM solutions.

Leadership: Calabrio and RingCentral lead the contact center space with innovative, AI-powered solutions.

How do Calabrio and RingCentral solve your challenges?

Innovation that Drives Results

Leverage the power of RingCX and Calabrio ONE’s innovative, enterprise-grade WFO/WEM solution with automated and self-service workforce management and quality management tools, AI- powered voice-of-the-customer analytics, and easy to use business intelligence tools to help you drive better employee engagement and fuel stronger customer experiences.

Empower Employees, Streamline Processes

Incorporate powerful technology into your Workforce Management (WFM) processes via self-service tools that give your employees more input into their schedule. Automated contact center platform connectors streamline forecast creation, schedule generation, and communication processes.

Solutions Built to Scale with Your Business

RingCX and Calabrio ONE leverage cloud- native tools for a tighter, more secure, reliable, and scalable solution to help you address the most complex business challenges.

Join the Future of Contact Centers with RingCX and Calabrio ONE

Elevate your contact center with our fully integrated, AI-powered solutions. Experience the power of Calabrio ONE combined with RingCX to drive better employee engagement and deliver exceptional customer experiences.