State of the contact center 2025 – Key trends and insights
Exclusive insights from the State of the Contact Center 2025 report
Hear the latest overview of the most important trends in the contact center industry and findings from our highly anticipated 2025 State of the Contact Center report.
Calabrio’s State of the Contact Center is back with the latest insights from our highly anticipated annual report. Join Calabrio’s Peter Van Ditmarsch and Vlirdens’ Mark Elscot as they uncover the findings and strategies to help you stay ahead.
For nearly half a decade, we’ve been surveying contact center decision makers to uncover the trends shaping the industry. This year’s report delves into:
The Real Impact of AI – Beyond the Hype
How the Role of the Agent is Evolving in Today’s Contact Center
Which KPIs Really Matter (and Which Don’t)
What’s Next for the Future of Customer Engagement
Reserve your spot to stay ahead of the curve with the latest industry insights.